WGU D353 Task 2|Latest Update with Complete
Solution
Megan Ward
A. Measurable..learning.. objectives
Increase..product..knowledge..proficiency:..Floor..agents..will..also..have..a..gre
at..ability..to..exhibit..adequate..knowledge..in..furniture..products..manufactu
red..by..the..company,..materials..used..and..variety..of..options..in..customizati
on..of..such..products.
Develop..customer..service..skills:..Floor..agents..will..ensure..that..they..talk..to
..the..customers,..and..ask..questions..that..would..ensure..that..they..are..in..a..p
osition..to..provide..recommendations..that..meets..those..needs.
Enhance..closing..techniques:..Floor..agents..will..upgrade..their..skills..
in..achieving..customer..interactions..towards..sales..closing..and..custo
mer..satisfaction..and..store..revenues.
Master..sales..process..consistency:..Floor..agents..will..be..trained..to..follow..or
ganizational..instructions..to..bring..about..systemization..in..the..selling..strate
gy..across..the..stores..to..work..and..coordinate..better.
B. Training..Program..Design
The..training..program..is..to..be..delivered..over..four..weeks..and..will..eviden
ce..the..use..of..face..to..face..training..sessions..with..personal..computer..base..
e-..learning..sessions.
Week..1:..Product..Knowledge
Face-to-
face..meetings..with..the..product..managers..as..well..as..the..vendors..in..order..t
o..gain..more..information..about..the..product..line..and..what..can..be..done..wit
h..it,..and..where..the..various..materials..originate..from.
Written..and..videos..tutorials..with..embedded..quizzes,..primarily..for..the..pu
rpose..of..assisting..learners..in..retaining..key..information..about..the..produc
ts.
Solution
Megan Ward
A. Measurable..learning.. objectives
Increase..product..knowledge..proficiency:..Floor..agents..will..also..have..a..gre
at..ability..to..exhibit..adequate..knowledge..in..furniture..products..manufactu
red..by..the..company,..materials..used..and..variety..of..options..in..customizati
on..of..such..products.
Develop..customer..service..skills:..Floor..agents..will..ensure..that..they..talk..to
..the..customers,..and..ask..questions..that..would..ensure..that..they..are..in..a..p
osition..to..provide..recommendations..that..meets..those..needs.
Enhance..closing..techniques:..Floor..agents..will..upgrade..their..skills..
in..achieving..customer..interactions..towards..sales..closing..and..custo
mer..satisfaction..and..store..revenues.
Master..sales..process..consistency:..Floor..agents..will..be..trained..to..follow..or
ganizational..instructions..to..bring..about..systemization..in..the..selling..strate
gy..across..the..stores..to..work..and..coordinate..better.
B. Training..Program..Design
The..training..program..is..to..be..delivered..over..four..weeks..and..will..eviden
ce..the..use..of..face..to..face..training..sessions..with..personal..computer..base..
e-..learning..sessions.
Week..1:..Product..Knowledge
Face-to-
face..meetings..with..the..product..managers..as..well..as..the..vendors..in..order..t
o..gain..more..information..about..the..product..line..and..what..can..be..done..wit
h..it,..and..where..the..various..materials..originate..from.
Written..and..videos..tutorials..with..embedded..quizzes,..primarily..for..the..pu
rpose..of..assisting..learners..in..retaining..key..information..about..the..produc
ts.
