Therapeutic Crisis Intervention (TCI)
Active listening is NOT - ANS -throwing up roadblocks
arguing or blaming
giving permission
giving advice or solving the problem for the child
necessarily time consuming
\anything that makes challenging behavior more or less likely to occur - ANS -What is a setting condition? (need to know)
\Characteristic of Active Listening - ANS -Identifies and validates feelings
Reduce defensiveness
Promotes change
Communicates that we care and understand
Is an effective co-regulation strategy
Helps young people "talk out rather than act out"
\Encouraging and Eliciting Techniques - ANS -Tone of voice
minimal encouragements-"Uh-huh" "go on" "I see"
door openers-"I'd like to hear more" "tell me more about"
closed questions- "Do you like your teacher"
open questions- "How did you respond" "What happened next"
\Give some examples of setting conditions: (need to know) - ANS -Organizational Culture
-control-oriented
-poor communication
Environment
- hot
- crowded
Program Related
, - routine
- staffing
- activities
Personal
- illness
- medication
- trauma
Relationship- based
- excessive controls
- "us versus them" culture
\How can we avoid the Conflict Cycle - ANS -Using positive self talk
Listening and validating feelings
Managing the environment (e.g removing others)
Giving choices and the time to decide
Redirecting the young person to another positive activity
Appealing to the young person's self-interest
Dropping or changing the expectation
\Immediate Response Priorities (need to know) - ANS -Reactive
Safety
Understanding and support
Remove or reduce stimulus
Proactive
Safety
Containment and negotiation
Engagement and reasoning
\Label the parts of the Conflict Cycle - ANS -
Active listening is NOT - ANS -throwing up roadblocks
arguing or blaming
giving permission
giving advice or solving the problem for the child
necessarily time consuming
\anything that makes challenging behavior more or less likely to occur - ANS -What is a setting condition? (need to know)
\Characteristic of Active Listening - ANS -Identifies and validates feelings
Reduce defensiveness
Promotes change
Communicates that we care and understand
Is an effective co-regulation strategy
Helps young people "talk out rather than act out"
\Encouraging and Eliciting Techniques - ANS -Tone of voice
minimal encouragements-"Uh-huh" "go on" "I see"
door openers-"I'd like to hear more" "tell me more about"
closed questions- "Do you like your teacher"
open questions- "How did you respond" "What happened next"
\Give some examples of setting conditions: (need to know) - ANS -Organizational Culture
-control-oriented
-poor communication
Environment
- hot
- crowded
Program Related
, - routine
- staffing
- activities
Personal
- illness
- medication
- trauma
Relationship- based
- excessive controls
- "us versus them" culture
\How can we avoid the Conflict Cycle - ANS -Using positive self talk
Listening and validating feelings
Managing the environment (e.g removing others)
Giving choices and the time to decide
Redirecting the young person to another positive activity
Appealing to the young person's self-interest
Dropping or changing the expectation
\Immediate Response Priorities (need to know) - ANS -Reactive
Safety
Understanding and support
Remove or reduce stimulus
Proactive
Safety
Containment and negotiation
Engagement and reasoning
\Label the parts of the Conflict Cycle - ANS -
