Master the Notary Signing Agent Certification Exam
2025 | Expert-Verified Solutions to Pass with
Confidence
/. Who are the stakeholders in the loan process? - Answer-The stakeholders in the loan
process are: the borrower, the lender, the contracting company, and the NSA(Notary
Signing Agent)
/.Who hires an NSA? - Answer-An NSA is hired by a contracting company to provide
signing services and oversee the actual loan signing with the borrower.
/.What is a contracting company? - Answer-A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
/.What types of transactions does a Signing Agent handle? - Answer--Refinance
-Purchase and sale
-HELOC
-Construction
-Commercial
-Reverse Mortgage
/.What are some Signing Agent DO's and DONT's? - Answer-You can:
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
/.What are some examples of discriminatory or unfair practices? - Answer--refusing to
perform signing or providing inferior services based on clients race, color, national
origin, religion, gender, sexual orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients culture, level of
education or lifestyle
, -Prompting the perception of unwelcome advances or a lewd act
/.Where does the NSA fit in the loan process? - Answer-You may be the first or the only
person the borrower meets. Although you are involved in only one step, the whole loan
process hinges on how well you do your job.
/.What are the key responsibilities of a Signing Agent? - Answer-Key responsibilities:
-Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
/.How does a Signing Agent's performance affect the SLA(Service Level Agreement)? -
Answer-Your poor performance can negatively affect the payment to the contracting
company
/.How can a Signing Agent provide superior customer service - Answer-You can:
-Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable
/.What Is the difference between brokered and direct assignments? - Answer-Brokered
assignments
-contracted with a signing service
-need not market yourself
-steady stream of work
-Pays flat rate
-Will work with less experienced notary signing agent's
Direct assignments
-contracted directly with lenders, escrow agents, etc.
-rate may be negotiated
-Quick payment
-only work with experienced notary signing agent's
/.How can you maintain your professionalism in different environments? - Answer--
manage your home environment on a call
-act professionally: phone, email and texting
/.What do I do if the documents are in electronica format? - Answer--receive documents
via email or access contracting
-print documents on laser printer
-erase documents from your hard drive when the appointment is finished
2025 | Expert-Verified Solutions to Pass with
Confidence
/. Who are the stakeholders in the loan process? - Answer-The stakeholders in the loan
process are: the borrower, the lender, the contracting company, and the NSA(Notary
Signing Agent)
/.Who hires an NSA? - Answer-An NSA is hired by a contracting company to provide
signing services and oversee the actual loan signing with the borrower.
/.What is a contracting company? - Answer-A closing company could be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
/.What types of transactions does a Signing Agent handle? - Answer--Refinance
-Purchase and sale
-HELOC
-Construction
-Commercial
-Reverse Mortgage
/.What are some Signing Agent DO's and DONT's? - Answer-You can:
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
/.What are some examples of discriminatory or unfair practices? - Answer--refusing to
perform signing or providing inferior services based on clients race, color, national
origin, religion, gender, sexual orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients culture, level of
education or lifestyle
, -Prompting the perception of unwelcome advances or a lewd act
/.Where does the NSA fit in the loan process? - Answer-You may be the first or the only
person the borrower meets. Although you are involved in only one step, the whole loan
process hinges on how well you do your job.
/.What are the key responsibilities of a Signing Agent? - Answer-Key responsibilities:
-Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
/.How does a Signing Agent's performance affect the SLA(Service Level Agreement)? -
Answer-Your poor performance can negatively affect the payment to the contracting
company
/.How can a Signing Agent provide superior customer service - Answer-You can:
-Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable
/.What Is the difference between brokered and direct assignments? - Answer-Brokered
assignments
-contracted with a signing service
-need not market yourself
-steady stream of work
-Pays flat rate
-Will work with less experienced notary signing agent's
Direct assignments
-contracted directly with lenders, escrow agents, etc.
-rate may be negotiated
-Quick payment
-only work with experienced notary signing agent's
/.How can you maintain your professionalism in different environments? - Answer--
manage your home environment on a call
-act professionally: phone, email and texting
/.What do I do if the documents are in electronica format? - Answer--receive documents
via email or access contracting
-print documents on laser printer
-erase documents from your hard drive when the appointment is finished
