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In-service education - correct answer ✔✔Instruction or training provided by a health care
agency or institution. Designed to increase the knowledge, skills, and competency of nurses and
other health care professionals.
Advanced education - correct answer ✔✔Furthering your degree (BSN, Masters, Doctorate)
Certificate education - correct answer ✔✔A nurse may choose to work toward a certification in
a specific area of nursing practice.
Continuing education - correct answer ✔✔Educational programs offered by universities,
hospitals, health institutions etc. All nurses renew license, 30 hours continue education credits
Nursing shortage - correct answer ✔✔Causes nurses to use patient contact time efficiently and
professionally, take your time but still be quick
Healthcare reform - correct answer ✔✔Medicare, changing how we provide care for patients
(preventions rather that curing)
medically underserved population - correct answer ✔✔More facilities and health care areas
needed in rural areas, unemployed, homeless
Referent - correct answer ✔✔Motivates one person to communicate with another (Sight,
sounds, perceptions, ideas)
, Channel - correct answer ✔✔Way message is being sent and received (visual, auditory,
electronic)
Message - correct answer ✔✔The content of the communication
Feedback - correct answer ✔✔The message a sender receives from the receiver (understand,
don't understand)
Describe the S in SBAR - correct answer ✔✔Situation, what is happening right now
Describe the B in SBAR - correct answer ✔✔Background, what led up to current situation
Describe the A in SBAR - correct answer ✔✔Assessment, what is the identified problem,
concern, or need
Describe the R in SBAR - correct answer ✔✔Recommendation, what actions or interventions
should be initiated to alleviate the problem.
Intonation - correct answer ✔✔Tone of voice dramatically affects the meaning of a message
Gestures - correct answer ✔✔Gestures emphasize, punctuate, and clarify the spoken word.
Gestures alone carry specific meanings, or they create messages with other communication
cues.
Timing - correct answer ✔✔Timing is critical in communication. Even though a message is clear,
poor timing prevents it from being effective.