Chapterc01c-cThecOperationscFunction
Chapter 1 c c
The Operations Function
c c
MultiplecChoicecQuestions
1. Whyciscoperationscmanagementcacmorecencompassingctermcthancproductionc
management?
A. Operationscmanagementciscconcernedcwithcmultiplecproductscandcservices
B. Operationscmanagementcrefersctocservicecascwellcascmanufacturingcorganizations
C. Operationscmanagementciscbroadercincludingcthecfinancingcandcmarketingcfunctions
D. Operationscmanagementcmakescusecofcthectoolscofcquantitativecanalysiscandccomputercs
ystems
2. Whichcofcthecfollowingcfunctionsciscresponsiblecforcthecactualcmovementcofcgoodsca
nd/orcservicescacrosscorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonecofcthese
3. Approximately,cwhatcpercentagecofcthecAmericancworkforcecworkscincserviceci
ndustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Thecfourcdecisioncareascincoperationscmanagementcare:
A. Planning,ctechnology,cinventory,candccontrol
B. Process,cquality,ccapacity,candcinventory
C. Process,cquality,ctechnology,candccapacity
D. Nonecofcthese
1-1
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
,Chapterc01c-cThecOperationscFunction
5. Acproductivecsystemscapproach:
A. Viewscoperationscascacseparatecorganizationalcfunction
B. Mustcprovidecfeedbackcinformationcforccontrolcofcprocesscinputscandctechnology
C. Iscofclimitedcusecincservicecorganizations
D. Disregardschumancandcsocialcconcerns
6. Capacitycdecisions:
A. Includecstaffingcandcscheduling
B. Includecinventoryccontrol
C. Includecdefiningcproductcspecifications
D. Nonecofcthese
7. Inventorycdecisionscinvolve:
A. Determiningcwhatctocorder,chowcmuchctocorder,candcwhenctocorder
B. Trackingcthecflowcofcmaterials
C. Managingcthecfinishedcgoodscinventories
D. Allcofcthese
8. Theccontemporarycoperationscthemescsignifycthat:
A. Morecemphasiscshouldcbecplacedconcmanufacturingcthanconcservicecindustries
B. Everycoperationcshouldcbecexternallycdirectedctocmeetctheccustomers'crequirements
C. Operationscdecisionscshouldcprecedecdecisionscincothercfunctionscincancorganization
D. Tocbeccompetitive,cstrategiescforcoperationscshouldcexcludecbroadercsupplycchaincissues
9. Thecessencecofcoperationscmanagementccancbecdescribedcby:
A. Process,ccapacity,candcpeople
B. Decisions,cfunction,candcprocess
C. Planning,ccontrol,candcorganization
D. Integratedcplanningcandccontrol
1-2
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
,Chapterc01c-cThecOperationscFunction
10. Whichcofcthecfollowingciscnotcaccontemporarycthemecincoperations?
A. GlobalizationcofcOperations
B. LeancOperations
C. QualitycTeams
D. EnvironmentalcConcernscandcSustainability
11. Thecthreecprimarycfunctionscthatcexistcincmostcbusinesscorganizationscare:
A. Operations,caccounting,candcfinance
B. Operations,cproduction,candcfinance
C. Production,cmarketing,candchumancresources
D. Operations,cfinance,candcmarketing
12. Thecthreecmajorcfunctionscofcbusinesscorganizations:
A. Arecmutuallycexclusive
B. Functioncindependentlycofceachcother
C. Interfacecwithceachcother
D. Docnotcinterfacecwithceachcother
13. Whichconecofcthecfollowingcwouldcnotcgenerallycbecclassifiedcascancinputcincacu
niversitycsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thecfourcmajorcdecisioncresponsibilitiescofcoperationscmanagementcare:
A. Process,cquality,ccapacity,candchumancresources
B. Process,cquality,chumancresources,candcinventory
C. Quality,cinventory,chumancresources,candccapacity
D. Process,ccapacity,cquality,candcinventory
1-3
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
, Chapterc01c-cThecOperationscFunction
15. Whichcofcthecfollowingciscnotcincthecprocessccategorycofcthecoperationscdecisioncfr
amework?
A. Layoutcofcthecfacility
B. Jobcdesign
C. Thectypecofcequipmentcandctechnology
D. Productcorcservicecinspection
16. Supplycchaincmanagementcincludescthecintegrationcof:
A. Suppliers
B. Manufacturers
C. Customers
D. Allcofcthecabove
17. Thecsupplycchaincextendscfrom:
A. Supplierctocmanufacturing
B. Supplierctocsupplier
C. Dealerctoccustomer
D. Supplierctoccustomer
18. Supplycchaincmanagementcincludescallcofcthecfollowingcexcept:
A. Purchasing
B. Inventoryccontrol
C. Advertising
D. Customercservice
19. Accomprehensivecdecision-makingcframeworkcforcoperationscincludes:
A. Considerationcofcothercorganizationalcfunctions
B. Considerationcofcoperationscincisolationcofcothercfunctions
C. Supplierscbutcnotccustomers
D. Customerscbutcnotcsuppliers
1-4
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
Chapter 1 c c
The Operations Function
c c
MultiplecChoicecQuestions
1. Whyciscoperationscmanagementcacmorecencompassingctermcthancproductionc
management?
A. Operationscmanagementciscconcernedcwithcmultiplecproductscandcservices
B. Operationscmanagementcrefersctocservicecascwellcascmanufacturingcorganizations
C. Operationscmanagementciscbroadercincludingcthecfinancingcandcmarketingcfunctions
D. Operationscmanagementcmakescusecofcthectoolscofcquantitativecanalysiscandccomputercs
ystems
2. Whichcofcthecfollowingcfunctionsciscresponsiblecforcthecactualcmovementcofcgoodsca
nd/orcservicescacrosscorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonecofcthese
3. Approximately,cwhatcpercentagecofcthecAmericancworkforcecworkscincserviceci
ndustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Thecfourcdecisioncareascincoperationscmanagementcare:
A. Planning,ctechnology,cinventory,candccontrol
B. Process,cquality,ccapacity,candcinventory
C. Process,cquality,ctechnology,candccapacity
D. Nonecofcthese
1-1
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
,Chapterc01c-cThecOperationscFunction
5. Acproductivecsystemscapproach:
A. Viewscoperationscascacseparatecorganizationalcfunction
B. Mustcprovidecfeedbackcinformationcforccontrolcofcprocesscinputscandctechnology
C. Iscofclimitedcusecincservicecorganizations
D. Disregardschumancandcsocialcconcerns
6. Capacitycdecisions:
A. Includecstaffingcandcscheduling
B. Includecinventoryccontrol
C. Includecdefiningcproductcspecifications
D. Nonecofcthese
7. Inventorycdecisionscinvolve:
A. Determiningcwhatctocorder,chowcmuchctocorder,candcwhenctocorder
B. Trackingcthecflowcofcmaterials
C. Managingcthecfinishedcgoodscinventories
D. Allcofcthese
8. Theccontemporarycoperationscthemescsignifycthat:
A. Morecemphasiscshouldcbecplacedconcmanufacturingcthanconcservicecindustries
B. Everycoperationcshouldcbecexternallycdirectedctocmeetctheccustomers'crequirements
C. Operationscdecisionscshouldcprecedecdecisionscincothercfunctionscincancorganization
D. Tocbeccompetitive,cstrategiescforcoperationscshouldcexcludecbroadercsupplycchaincissues
9. Thecessencecofcoperationscmanagementccancbecdescribedcby:
A. Process,ccapacity,candcpeople
B. Decisions,cfunction,candcprocess
C. Planning,ccontrol,candcorganization
D. Integratedcplanningcandccontrol
1-2
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
,Chapterc01c-cThecOperationscFunction
10. Whichcofcthecfollowingciscnotcaccontemporarycthemecincoperations?
A. GlobalizationcofcOperations
B. LeancOperations
C. QualitycTeams
D. EnvironmentalcConcernscandcSustainability
11. Thecthreecprimarycfunctionscthatcexistcincmostcbusinesscorganizationscare:
A. Operations,caccounting,candcfinance
B. Operations,cproduction,candcfinance
C. Production,cmarketing,candchumancresources
D. Operations,cfinance,candcmarketing
12. Thecthreecmajorcfunctionscofcbusinesscorganizations:
A. Arecmutuallycexclusive
B. Functioncindependentlycofceachcother
C. Interfacecwithceachcother
D. Docnotcinterfacecwithceachcother
13. Whichconecofcthecfollowingcwouldcnotcgenerallycbecclassifiedcascancinputcincacu
niversitycsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thecfourcmajorcdecisioncresponsibilitiescofcoperationscmanagementcare:
A. Process,cquality,ccapacity,candchumancresources
B. Process,cquality,chumancresources,candcinventory
C. Quality,cinventory,chumancresources,candccapacity
D. Process,ccapacity,cquality,candcinventory
1-3
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.
, Chapterc01c-cThecOperationscFunction
15. Whichcofcthecfollowingciscnotcincthecprocessccategorycofcthecoperationscdecisioncfr
amework?
A. Layoutcofcthecfacility
B. Jobcdesign
C. Thectypecofcequipmentcandctechnology
D. Productcorcservicecinspection
16. Supplycchaincmanagementcincludescthecintegrationcof:
A. Suppliers
B. Manufacturers
C. Customers
D. Allcofcthecabove
17. Thecsupplycchaincextendscfrom:
A. Supplierctocmanufacturing
B. Supplierctocsupplier
C. Dealerctoccustomer
D. Supplierctoccustomer
18. Supplycchaincmanagementcincludescallcofcthecfollowingcexcept:
A. Purchasing
B. Inventoryccontrol
C. Advertising
D. Customercservice
19. Accomprehensivecdecision-makingcframeworkcforcoperationscincludes:
A. Considerationcofcothercorganizationalcfunctions
B. Considerationcofcoperationscincisolationcofcothercfunctions
C. Supplierscbutcnotccustomers
D. Customerscbutcnotcsuppliers
1-4
©c2013cbycMcGraw-
HillcEducation.c Thisciscproprietarycmaterialcsolelycforcauthorizedcinstructorcuse.cNotcauthorizedcforcsalecorc distributioncincanycmann
er.c Thiscdocumentcmaycnotcbeccopied,cscanned,cduplicated,cforwarded,cdistributed,corcpostedconcacwebsite,cinc wholecorcpart.