Hotel Management - Final Exam with correct
answers
QUIZ #1 - Overview, Management & Franchise Agreements - correct answers
What is the greatest difference between full-service hotels and limited service hotels? - correct
answersThe food and beverage services offered by the hotels
Which of the following are examples of a hotel revenue center? - correct answersF&B
Department, Rooms Department
According to the American Hotel & Lodging Association (AH&LA), more than 50% of all hotel
guests are: - correct answersLeisure travelers
Which is true? - correct answersANSWERS:
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel
The first airport hotels were opened in the 1920's with the growth of air travel
Kemmons Wilson started the Holiday Inn hotel chain and chose locations based on the new
interstate highway system
The relationship between price paid and the quality of the products & services received is
known as: - correct answersValue proposition
,A hotel owner who hires a hotel management company may face potential drawbacks that
include: - correct answers1) Little to no input of hiring decisions
2) Cost associated with the management company's errors must be assumed by the owner
3) Turnover of talented managers
4) --> ANSWER: all of the above
An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax
profit of $600,000. What is the return on investment (ROI) for the owner? - correct answers12%
A hotel management company can have an ownership stake in: - correct answers1) Some of the
hotel it manages
2) None of the hotel it manages
3) All of the hotel it manages
4) --> ANSWER: all of the above
When a hotel is changing the brand of the property, it is known as a: - correct
answersConversion
What is true about an investor in a hotel? - correct answersThe investor seeks a return on their
investment
QUIZ #2 - Asset Management & GMs - correct answers
, What is true about the role of the asset manager? - correct answersThey protect the asset
Which management function would include leading and inspiring associates? - correct
answersDirecting
Which management function would include the identification of an organization's long-range
goals? - correct answersPlanning
Which management function would include actions designed to bring together and arrange
resources? - correct answersOrganizing
Which of the following would most likely be a part of a hotel GM's community activity efforts? -
correct answersHosting and attending citywide charity events
As managers, every day we have the opportunity to: (circle all that apply) - correct
answersANSWERS:
Take care of our associates so they can take care of our guests
Apply the art and science of management and leadership
Provide heartfelt experiences for our guests
Choose a positive attitude
Which is the best management style? - correct answersIt depends
answers
QUIZ #1 - Overview, Management & Franchise Agreements - correct answers
What is the greatest difference between full-service hotels and limited service hotels? - correct
answersThe food and beverage services offered by the hotels
Which of the following are examples of a hotel revenue center? - correct answersF&B
Department, Rooms Department
According to the American Hotel & Lodging Association (AH&LA), more than 50% of all hotel
guests are: - correct answersLeisure travelers
Which is true? - correct answersANSWERS:
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel
The first airport hotels were opened in the 1920's with the growth of air travel
Kemmons Wilson started the Holiday Inn hotel chain and chose locations based on the new
interstate highway system
The relationship between price paid and the quality of the products & services received is
known as: - correct answersValue proposition
,A hotel owner who hires a hotel management company may face potential drawbacks that
include: - correct answers1) Little to no input of hiring decisions
2) Cost associated with the management company's errors must be assumed by the owner
3) Turnover of talented managers
4) --> ANSWER: all of the above
An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax
profit of $600,000. What is the return on investment (ROI) for the owner? - correct answers12%
A hotel management company can have an ownership stake in: - correct answers1) Some of the
hotel it manages
2) None of the hotel it manages
3) All of the hotel it manages
4) --> ANSWER: all of the above
When a hotel is changing the brand of the property, it is known as a: - correct
answersConversion
What is true about an investor in a hotel? - correct answersThe investor seeks a return on their
investment
QUIZ #2 - Asset Management & GMs - correct answers
, What is true about the role of the asset manager? - correct answersThey protect the asset
Which management function would include leading and inspiring associates? - correct
answersDirecting
Which management function would include the identification of an organization's long-range
goals? - correct answersPlanning
Which management function would include actions designed to bring together and arrange
resources? - correct answersOrganizing
Which of the following would most likely be a part of a hotel GM's community activity efforts? -
correct answersHosting and attending citywide charity events
As managers, every day we have the opportunity to: (circle all that apply) - correct
answersANSWERS:
Take care of our associates so they can take care of our guests
Apply the art and science of management and leadership
Provide heartfelt experiences for our guests
Choose a positive attitude
Which is the best management style? - correct answersIt depends
