Service Merchandising UPDATED ACTUAL
Exam Questions and CORRECT Answers
A container for cremated remains: - CORRECT ANSWER - Urn
The part of the handle of a casket the pallbearers grasp to lift the casket: - CORRECT
ANSWER - Bar
Oversized caskets increase by how many inches in width: - CORRECT ANSWER -2
inches
The base molding is part of the: - CORRECT ANSWER - Body shell
A non-movable handle that extends all the way around the casket: - CORRECT
ANSWER - Stationary bar
Method of pricing which places a price on three separate items of service such as a casket,
facilities, and automobiles: - CORRECT ANSWER - Functional pricing
A gathered type of casket interior made on a sewing machine with multiple number of needles: -
CORRECT ANSWER - Shirred
Length of an adult standard metal casket: - CORRECT ANSWER - 78 inches
Of this list, what would best refers to group pricing:
1. All 18 gauge caskets priced the same
2. Showing all non-protective caskets together
3. Every casket is different
, 4. None of these - CORRECT ANSWER - All 18 gauge caskets priced the same
Sum of a group of numbers/figures divided by the number of units. Ex: 1+2+3+4+5+6+7=28
28/7=4
(28 is divided by 7 because there are 7 units of numbers)
4 would be your: - CORRECT ANSWER - (Mean) Average
A pamphlet made available giving details about the deceased and the funeral arrangements: -
CORRECT ANSWER - Memorial folder
Transfer container consosting of a wooden tray with cardboard covering for the casket: -
CORRECT ANSWER - Air tray
Any item obtained from a third party and paid for by the funeral provider on the purchaser's
behalf: - CORRECT ANSWER - Cash advance item
Part of the casket handle that attaches to the bar and the lug: - CORRECT ANSWER - Arm
An exterior style in which the material of casket has a raised design above the surface: -
CORRECT ANSWER - Embossed
Metal alloy that is malleable, ductile, and reddish-brown in color: - CORRECT
ANSWER - Bronze
Fabric of silk, cotton, and rayon with a nap: - CORRECT ANSWER - Velvet
The most effective location for a seletcion room in the funeral home : - CORRECT
ANSWER - Main level