2025/2026 LATEST UPDATE
List and describe components of Maslow theory -Physiological needs - air, food
-Safety/security needs - health, employement
-Love and belonginess needs - friendship, family
-Self-esteem needs - confidence, respect, achievement
-Self actualisation - purpose, creativity, acceptance.
List and describe components of herzberg theory Motivators(intrinsic) vs Hygeine (extrinsic)
Things that noticably motivate employees are achievement, recognition, responsibility,
personal growth.
Things that don't motivate but if not present will demotivate are working conditions, salary,
status, job security, management.
List and describe Tuckman model Team Development
Forming = uncertainty, distrust, artificial.
Storming = fight for roles, difference in opinion
,Norming = Settle into roles, less guidance, plateauing.
Performing = Embraced change, cohesive team.
Adjouring/mourning
List and describe 5 principles of governancee Board is responsible for governance of PM
Roles and responsibilities are defined - terms of reference for employees
business case validity - prove that what youre doing is justified e.g. hire car
Independent scrutiny planned/implemented - national audit office
effective delegation of decision making - RACI/RAM
List and describe 5 reimbursement methods THESE APPLY TO MOD ONLY
Firm price = Cannot move
, Fixed price = fixed to the price of something e.g. bricks, oil
Target cost = Estimate. any under or overspend is negotiabily split.
Cost plus = Fixed or percentage. Cost to them + either fixed price or percentage of the cost.
unit rates = price per sq metre.
List and describe 4 components of quality management. Quality management plan
Quality assurance
Quality control
Continuous improvement
List and describe 5 types of contractual relationship Single = 1 Contract/customer e.g. you
and builder
Parallel = co-ordination of the works that are carried out simultaneously by different
contractors working on different aspects of the same job e.g. builder and plumber both working
at same time.
Prime = A supplier that subcontracts work contracted to them e.g. paying someone to complete
extension on house, they contract a builder.