Chapter 7: Restaurant Management Comprehensive Practice Exam 100% Verified Covers All Section.

front of the house - correct answer anyone with guest contact, from the hostess to the busser. curbside appeal - correct answer keeping the restaurant looking attractive and welcoming host/hostess - correct answer -greet guests and escort them to table - maintains book or chart showing sections and tables so that they know which tables are occupied, and then escorts guests to the available tables, presents menus, and may explain special sales promotions. server - correct answer introduces him/herself offers a variety of beverages and/specials, offers selection from menu. what are the two components of the forecasting restaurant sales? - correct answer guest counts/covers and average guest check guest counts/covers - correct answer the number of guests patronizing the restaurant over a given time period-a week, month, or year. average guest check - correct answer calculated by dividing total sales by the number of guests. restaurant forecasting - correct answer used not only to calculate sales projections, but also for predicting staffing levels and labor cost percentages. suggestive selling - correct answer a potent weapon in the effort to increase food and beverage sales. sustainability - correct answer not just a philosophy about food-it's about people, attitudes, communities, and lifestyles. Front of the house restaurant systems consists of what two systems and solutions? - correct answer -Point of sale systems - Kitchen display systems - guest services solutions Point of sale systems - correct answer -used by hotel properties that have food and beverage and retail outlets. -used to track food and beverage charges and other retail charges that may occur at a hotel or restaurant. - POS system is made up of a number of POS terminals that interface with a remote central processing unit. MICROS - correct answer - a leading software, hardware, and enterprise systems provider, offers the MICROS 3700 point of sale system, a modular suite of applications that ecompasses front of the house, back of the house, and enterprise systems. personal digital assistant (PDA) - correct answer an order taking device so that servers can take orders directly from the guest table side. kitchen display systems - correct answer -further enhance the processing of orders to an in the kitchen - printers in the kitchen may be replaced with video monitors and present orders to kitchen associates along with information on how long orders are taking to be prepared. Guest services solutions - correct answer -applications that are designed to help a restaurateur develop a dining relationship with guests. -applications include a frequent-diner mangement program, delivery management with caller ID interface, and guest accounts receivable to manage home accounts and gift certificates. What are the categories for the Back of the House Restaurant Systems? - correct answer - Wireless POS systems -Labor Management -Financial Reporting -Personal Digital Assistants Softcafe - correct answer -develops software for restaurants and foodservice operations, allowing them to creat menus on personal computers. data central - correct answer a technological breakthrough in centralized application and database management Restaurant Magic's Profit and Loss (P&L) Reporting - correct answer delivers profit and loss information on demand, consolidating information from purchasing to produce accurate cost of goods sold. Wireless POS Systems - correct answer -The PixelPoint wireless POS system allows the servers to use a handheld PDA, which operates on the Windows CE platform, to send orders to the kitchen. Labor Management - correct answer - a human resources module to track hiring, employee personal information, vacation, I-9 status, security privelages, tax status, availability, and any other information pertinent to employees working at the restaurant. -scheduling capability financial reporting - correct answer