State farm auto external claim Resource Certification
Exam Questions with Detailed Verified Answers (100%
Correct Answers) /Already Graded A+
You're preparing an estimate on a customer's vehicle that requires
refinishing of the hood and right front fender only. The hood is the first
panel listed on the estimate. According to most Collision Estimating
Guides, would refinish overlap be applicable on the hood? Choose the most
correct statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first
major panel. A refinish overlap deduction would be applicable to the fender
Exampromax - Stuvia US
refinish time as it's an adjacent major panel.
Approved By:
B. A refinish overlap deduction would be applicable to the hood refinish
time as it's the first major panel. A refinish overlap deduction would also be
applicable to the fender refinish time as it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the
fender refinish time as they are not defined as major panel.
Ans: B.)A refinish overlap deduction would be applicable to the hood
refinish time as it's the first major panel. A refinish overlap deduction would
also be applicable to the fender refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is
necessary, you should include a separate line item allowance on your
estimate.
T or F
Ans: True
, 2 promax - Stuvia US 2025/2026
State Farm customers can have their vehicles repaired at the repair facility
of their choice.
T or F
Ans: True
According to State Farm Guidelines, would betterment potentially apply
when refinishing a complete vehicle?
Yes or No
Ans: Yes
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The prices State Farm pays for most repair operations is determined from:
Approved By:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C
Ans: All of the above
According to current State Farm guidelines, its ACCEPTABLE to specify
aftermarket/non- oem Sheet metal ( Hoods, Fenders, Deck lids) on State
Farm estimates
T or F
Ans: False