(MPDS) Exam Prep (Latest Update
) Test Review Questions
and Answers | Grade A | 100%
Correct (Verified Solutions)
Question:
What is a freelance instruction?
Answer:
Incorrect instructions or beyond scope of practice
Question:
What is a leading question?
Answer:
A question which, because of the way it is phrased, suggests a certain answer.
,Question:
What is acceptable clarification or enhancements?
Answer:
Can rephrase question is caller does not understand phrasing or gives
ambiguous answer
Question:
What are PQQ's?
Answer:
Pre question qualify: identify conditional questions
Question:
What is a 1st party caller?
Answer:
Patient
Question:
What is a 2nd party caller?
Answer:
With patient
, Question:
What is a 3rd party caller?
Answer:
Not with patient
Question:
What is a 4th party caller?
Answer:
Other control rooms
Question:
What can you say to a 3rd party caller?
Answer:
I know you're not with the patient right now, but it is very important that I get
as much information as possible for the responders. So please listen carefully
and answer as best you can.