GCP-GC-REP (2025 EXAM PREP) QUESTIONS AND ANSWERS 100% PASS

GCP-GC-REP (2025 EXAM PREP) QUESTIONS AND ANSWERS 100% PASS Which definition matches the performance view for Agents? A. Used to monitor real-time contact center metrics. B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents. D. Used to view historical data only. E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration - B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. Which of the following reports is used to measure the time an agent spent not responding to alerting interactions and idle? A. Agent Metrics Report B. Agent Activity Summary Report C. Agent Login-Logout Details Report D. Agent Quality Details Report - B. Agent Activity Summary Report 2COPYRIGHT © 2025 BY SOPHIA BENNETT, ALL RIGHTS RESERVED Which view displays current metrics and information about the queues if you have a membership? A. Queues Activity B. Queues Performance C. My Queues Activity D. Queues - C. My Queues Activity What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue? A. Available B. Busy C. Away D. Break - A. Available Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one. A. Genesys Cloud Admin B. Genesys Cloud User C. Genesys Cloud Reporting D. Genesys Cloud Supervisor - D. Genesys Cloud Supervisor You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center? A. Resource Center 3COPYRIGHT © 2025 BY SOPHIA BENNETT, ALL RIGHTS RESERVED B. Google C. Contact Center User Manual D. CIC Data Dictionary - A. Resource Center Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.) A. Offer B. Answer% C. Service Level% D. ASA E. Avg Handler F. Avg Wait G. Hold H. Transfer - A. Offer B. Answer% C. Service Level% D. ASA F. Avg Wait What is the time in