Zoho CRM Test UPDATED ACTUAL Exam
Questions and CORRECT Answers
Mail merge is a function that helps you to simplify repetitive tasks to create:
a. Spread sheets b. MSDS c. Personalized documents d. Proposal - CORRECT ANSWER -
c
Will I be able to configure "two inboxes" using IMAP?
a. Yes b. No - CORRECT ANSWER -b
Who can a non-reporting user report to?
a. Administrator b. CEO c. Super admin d. Both A & B e. Both A & C - CORRECT
ANSWER -d
A user with an Administrator profile will have access to all data regardless of their role.
T/F - CORRECT ANSWER -T
The Deals module offers two types of views:
a. Kanban View & matrix view b. List view & Kanban View c. Draft view & section view d.
Base view & projected view e. Detail view & overlay view - CORRECT ANSWER -b
Which of the following is not allowed, while copying the customization of one CRM account
into another account?
a. Parent account should not be customized b. Both accounts should be of the same edition c.
Source account should have a company logo in the template - CORRECT ANSWER -c
How is a Parser email address generated?
a. Each an every time user has to add manually b. By creating workflow c. Auto generated d.
None of the above - CORRECT ANSWER -c
, Does CRM have email magnets in the IMAP configuration?
a. Yes b. No - CORRECT ANSWER -a
Can I reset all the customizations made in Zoho CRM using the Reset option?
a. Yes b. No - CORRECT ANSWER -b
Which of the following can be a group (in the Users and Control section)?
a. Territories b. Roles c. Users d. Roles & subordinates e. All of the above - CORRECT
ANSWER -e
What are the operations performed from the Group tab in the Users and Control section?
a. Create b. Assign users c. Edit/View/Delete d. Share records with groups e. All of the above -
CORRECT ANSWER -e
Is there an option to change the call owner for a scheduled call?
a. Yes b. No - CORRECT ANSWER -b
Which of the following statements about a subform in Zoho CRM are true? (i) Reports and
Dashboards can be generated for a Subform (ii) Subform has a feature of field aggregates (iii)
Subform has a feature of Limiting the number of rows (iv) Subform has a feature of auto-
populating the fields through a lookup:
a. Only (i) is Correct b. Only (i) and (ii) are Correct c. Only (iii) is Correct d. All are Correct -
CORRECT ANSWER -d
Which of the following statements are true about a custom app functioning as a module in Zoho
CRM? (i) It can be used as a form to add data (ii) You cannot import data in a module (iii) You
can import data in a module:
a. Only (i) is Correct b. Only (ii) is Correct c. Only (iii) is Correct d. Both (i) and (ii) are Correct
- CORRECT ANSWER -c
Can we add Tags to TASK?
Questions and CORRECT Answers
Mail merge is a function that helps you to simplify repetitive tasks to create:
a. Spread sheets b. MSDS c. Personalized documents d. Proposal - CORRECT ANSWER -
c
Will I be able to configure "two inboxes" using IMAP?
a. Yes b. No - CORRECT ANSWER -b
Who can a non-reporting user report to?
a. Administrator b. CEO c. Super admin d. Both A & B e. Both A & C - CORRECT
ANSWER -d
A user with an Administrator profile will have access to all data regardless of their role.
T/F - CORRECT ANSWER -T
The Deals module offers two types of views:
a. Kanban View & matrix view b. List view & Kanban View c. Draft view & section view d.
Base view & projected view e. Detail view & overlay view - CORRECT ANSWER -b
Which of the following is not allowed, while copying the customization of one CRM account
into another account?
a. Parent account should not be customized b. Both accounts should be of the same edition c.
Source account should have a company logo in the template - CORRECT ANSWER -c
How is a Parser email address generated?
a. Each an every time user has to add manually b. By creating workflow c. Auto generated d.
None of the above - CORRECT ANSWER -c
, Does CRM have email magnets in the IMAP configuration?
a. Yes b. No - CORRECT ANSWER -a
Can I reset all the customizations made in Zoho CRM using the Reset option?
a. Yes b. No - CORRECT ANSWER -b
Which of the following can be a group (in the Users and Control section)?
a. Territories b. Roles c. Users d. Roles & subordinates e. All of the above - CORRECT
ANSWER -e
What are the operations performed from the Group tab in the Users and Control section?
a. Create b. Assign users c. Edit/View/Delete d. Share records with groups e. All of the above -
CORRECT ANSWER -e
Is there an option to change the call owner for a scheduled call?
a. Yes b. No - CORRECT ANSWER -b
Which of the following statements about a subform in Zoho CRM are true? (i) Reports and
Dashboards can be generated for a Subform (ii) Subform has a feature of field aggregates (iii)
Subform has a feature of Limiting the number of rows (iv) Subform has a feature of auto-
populating the fields through a lookup:
a. Only (i) is Correct b. Only (i) and (ii) are Correct c. Only (iii) is Correct d. All are Correct -
CORRECT ANSWER -d
Which of the following statements are true about a custom app functioning as a module in Zoho
CRM? (i) It can be used as a form to add data (ii) You cannot import data in a module (iii) You
can import data in a module:
a. Only (i) is Correct b. Only (ii) is Correct c. Only (iii) is Correct d. Both (i) and (ii) are Correct
- CORRECT ANSWER -c
Can we add Tags to TASK?
