AMCA CMAC Study Guide : Questions & Answers:
Updated A+ Guide
/. Respect individual identity - Answer-Individuals from different cultured may speak a
different language, have diffrent ideas on personal space limits
/.Empathy - Answer-the ability to understand and share the feelings of another and
concerns of the other person
/.The following should assist medical assistants and all employees in minimizing
conflicting situations with patients: - Answer-1. Present with a positive attitude
2. Anger isn't directed to you, it is a reaction to last healthcare experiences
3. Be professional at all times
4. Listen to the patient using active listening skills. Let the patient voice their anger
5. Validate what the pt is saying. Be empathetic, make no promises to solve the
problem
6. Using a calm voice and looking at the pt, continue to take care of the pt's physical
and medical needs
7. Maintain adequate personal space. Give pt time to refocus their energy towards the
reason they are in the office
8. If you feel threatened by pt's anger, leave the room, ask for assistance
9. Remember to document the encounter in patients EMR or on paper chart
/.Communicate effectively with pt's, families, and healthcare
professionals - Answer-Remember that health info cannot be released to anyone,
including concerned friends and relatives, w/o the pt's written consent on the release
form
/.Use business communication etiquette in speaking and writing - Answer-Some offices
have a policy that every phone call should be answered by the third ring
/.Perform within the scope of practice for a clinical medical assistant - Answer-
Understand the requirements for each specimens transport needs
Transporting the specimens according to facility procedures and policies
/.Comply with the following legislation in the workplace - Answer-It is imperative that the
MA complies with OSHA bloodborne pathogens standard and review the Safety Data
Sheet SDS for the chemical reagent before using it
/.Infection - Answer-A major threat and health hazard in all our health care facilities.
Everyone is at risk and prevention of that risk in an important part of everyone's job
description. The primary goal of an infection control program is to prevent the speed of
infection in a health care facility.
, /.Nosocomial infections - Answer-Any infection that first occurs during a patient's stay at
a health-care facility, regardless of whether it is detected during the stay or after, is
known as a nosocomial infection. these infections are usually transmitted to the pt's by a
health care worker. Proper hand washing techniques are the best method of preventing
the spread of nosocomial infection.
/.Slander - Answer-Oral false statements
/.Handwashing - Answer-Hands antisepsis requires the use of antimicrobial soap to
remove kill or inhibit transient microorganisms
/.Disinfection - Answer-A technique used to destroy many, but not all pathogenic
organisms such as spores caustic chemicals are used to disinfect the medical
equipment that is not able to be autoclave. Instruments and equipment that are
disinfected are used externally, such as stethoscopes, reflex, hammer, or visual occlude
/.Type of disinfectant - Answer-Sodium hypochlorite (household bleach 1:10 solution)
/.Sanitization - Answer-The scrubbing of instruments with special brushes and detergent
to remove blood mucus, etc.
/.Disinfection - Answer-The process that destroys pathogenic microorganisms. Common
disinfectant or chemical, germicides household bleach, boiling water and steam.
/.Sterilization - Answer-The process of destroying all microbial forms of life, typically an
autoclave is used for this along with distilled water
/.Autoclave - Answer-A device that forces the temperature of steam above the boiling
point of water to sterilize instruments and equipment
/.Clean and disinfect and examination room with the appropriate disinfectant - Answer-
Using disinfectant wipes, wipes otoscope
/.Modes of transmission: direct contact - Answer-Occurs through skin to skin, contact,
kissing and sexual intercourse
/.Modes of transmission: vehicles - Answer-Include food, water biological products and
fomites. A vehicle may pass passively carry a pathogen. The vehicle may provide an
environment in which agents grows multiplies or produces toxin.
/.Methods for preventing the modes of transmission - Answer-Hand hygiene refers to
the process of cleansing or sanitizing the hands. Hand hygiene is considered the most
important medical aseptic practice for preventing the spread infection.
/.Interpreting EKG waveforms - Answer-The horizontal line measures time, while the
vertical lines measures amplitude or voltage
Updated A+ Guide
/. Respect individual identity - Answer-Individuals from different cultured may speak a
different language, have diffrent ideas on personal space limits
/.Empathy - Answer-the ability to understand and share the feelings of another and
concerns of the other person
/.The following should assist medical assistants and all employees in minimizing
conflicting situations with patients: - Answer-1. Present with a positive attitude
2. Anger isn't directed to you, it is a reaction to last healthcare experiences
3. Be professional at all times
4. Listen to the patient using active listening skills. Let the patient voice their anger
5. Validate what the pt is saying. Be empathetic, make no promises to solve the
problem
6. Using a calm voice and looking at the pt, continue to take care of the pt's physical
and medical needs
7. Maintain adequate personal space. Give pt time to refocus their energy towards the
reason they are in the office
8. If you feel threatened by pt's anger, leave the room, ask for assistance
9. Remember to document the encounter in patients EMR or on paper chart
/.Communicate effectively with pt's, families, and healthcare
professionals - Answer-Remember that health info cannot be released to anyone,
including concerned friends and relatives, w/o the pt's written consent on the release
form
/.Use business communication etiquette in speaking and writing - Answer-Some offices
have a policy that every phone call should be answered by the third ring
/.Perform within the scope of practice for a clinical medical assistant - Answer-
Understand the requirements for each specimens transport needs
Transporting the specimens according to facility procedures and policies
/.Comply with the following legislation in the workplace - Answer-It is imperative that the
MA complies with OSHA bloodborne pathogens standard and review the Safety Data
Sheet SDS for the chemical reagent before using it
/.Infection - Answer-A major threat and health hazard in all our health care facilities.
Everyone is at risk and prevention of that risk in an important part of everyone's job
description. The primary goal of an infection control program is to prevent the speed of
infection in a health care facility.
, /.Nosocomial infections - Answer-Any infection that first occurs during a patient's stay at
a health-care facility, regardless of whether it is detected during the stay or after, is
known as a nosocomial infection. these infections are usually transmitted to the pt's by a
health care worker. Proper hand washing techniques are the best method of preventing
the spread of nosocomial infection.
/.Slander - Answer-Oral false statements
/.Handwashing - Answer-Hands antisepsis requires the use of antimicrobial soap to
remove kill or inhibit transient microorganisms
/.Disinfection - Answer-A technique used to destroy many, but not all pathogenic
organisms such as spores caustic chemicals are used to disinfect the medical
equipment that is not able to be autoclave. Instruments and equipment that are
disinfected are used externally, such as stethoscopes, reflex, hammer, or visual occlude
/.Type of disinfectant - Answer-Sodium hypochlorite (household bleach 1:10 solution)
/.Sanitization - Answer-The scrubbing of instruments with special brushes and detergent
to remove blood mucus, etc.
/.Disinfection - Answer-The process that destroys pathogenic microorganisms. Common
disinfectant or chemical, germicides household bleach, boiling water and steam.
/.Sterilization - Answer-The process of destroying all microbial forms of life, typically an
autoclave is used for this along with distilled water
/.Autoclave - Answer-A device that forces the temperature of steam above the boiling
point of water to sterilize instruments and equipment
/.Clean and disinfect and examination room with the appropriate disinfectant - Answer-
Using disinfectant wipes, wipes otoscope
/.Modes of transmission: direct contact - Answer-Occurs through skin to skin, contact,
kissing and sexual intercourse
/.Modes of transmission: vehicles - Answer-Include food, water biological products and
fomites. A vehicle may pass passively carry a pathogen. The vehicle may provide an
environment in which agents grows multiplies or produces toxin.
/.Methods for preventing the modes of transmission - Answer-Hand hygiene refers to
the process of cleansing or sanitizing the hands. Hand hygiene is considered the most
important medical aseptic practice for preventing the spread infection.
/.Interpreting EKG waveforms - Answer-The horizontal line measures time, while the
vertical lines measures amplitude or voltage
