QDM Expert Exam questions with verified answers
________ helps you rate how well each design attribute addresses a customer
requirement
PDPC - Selection Matrix - Multivoting - None of the Above Ans✓✓✓ None of the
Above
A ____________ helps converts customer requirements to design attributes for a
process/product Ans✓✓✓ QFD
A control chart can be used to: Ans✓✓✓ Monitor the degree of variation in a
process
Judge whether or not a process is statistically in control
Find and correct problems in an ongoing process
All of the above
A diagram used to brainstorm causes of a failure and sort the causes into
categories Ans✓✓✓ Fishbone
A graph that pictures the degree of variation in a process Ans✓✓✓ Run Chart
A variable that can contribute to the outcome of an experiment as known as
what? Ans✓✓✓ Independent variable
After seeing a discrepancy between the contractor and architects specs of the
room, Ben should Ans✓✓✓ Be professional when speaking to parties involved
,At FedEx, QDM, the _______, and Customer Loyalty are building blocks for our
culture Ans✓✓✓ Purple Promise
At which stage of team evolution are mistakes considered "learning" Ans✓✓✓
Forming
Brainstorming and multivoting goes hand-in-hand with what assessment planning
tool Ans✓✓✓ Selection Matrix
Common Cause Variation is: Ans✓✓✓ Natural fluctuations of data inside the
control limits
How much a measure deviates from the norm over time Ans✓✓✓ Variation
Identifying and removing core constraints is an example of Ans✓✓✓ Systems
thinking
If your targets aren't achieved you should return to the Assess phase and restart
Ans✓✓✓ False
Is it possible for a system to have no constraints? Ans✓✓✓ No
Just prior to administering your survey to your intended audience, you should
Ans✓✓✓ Conduct a trial run
Lily sorted pkgs during each hour of her shift, what is the median:
42,48,45,43,57,51,61,48 Ans✓✓✓ 48
, Paul can tell with just a glance if a tool is missing. What QDM tool is he using
Ans✓✓✓ Visual Management
Repacking equipment to move storage is an example of what type of activity
Ans✓✓✓ Non-value add
Select the general form of a linear regression equation *Y = b0 + b1^2 (X-N) *Y =
b0 + b1 (X)^2 *Y = b0 + b1 (X) *Y = b0^2 + b1 (X-N) Ans✓✓✓ Y = b0 + b1 (X)
Significance level is indicated by which symbol Ans✓✓✓ α
System-level measurement measuring the rate at which an org brings money in
by selling products Ans✓✓✓ Throughput
Systems thinking is an inherent part of which QDM Principle Ans✓✓✓ Optimize
Business Performance
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids Ans✓✓✓ $100 for the failure
The basic assumption of the Normative-re-education approach is that Ans✓✓✓
People want to go with the flow
The Charter is an output from the ASSESS Phase and what project management
process Ans✓✓✓ Initiating
________ helps you rate how well each design attribute addresses a customer
requirement
PDPC - Selection Matrix - Multivoting - None of the Above Ans✓✓✓ None of the
Above
A ____________ helps converts customer requirements to design attributes for a
process/product Ans✓✓✓ QFD
A control chart can be used to: Ans✓✓✓ Monitor the degree of variation in a
process
Judge whether or not a process is statistically in control
Find and correct problems in an ongoing process
All of the above
A diagram used to brainstorm causes of a failure and sort the causes into
categories Ans✓✓✓ Fishbone
A graph that pictures the degree of variation in a process Ans✓✓✓ Run Chart
A variable that can contribute to the outcome of an experiment as known as
what? Ans✓✓✓ Independent variable
After seeing a discrepancy between the contractor and architects specs of the
room, Ben should Ans✓✓✓ Be professional when speaking to parties involved
,At FedEx, QDM, the _______, and Customer Loyalty are building blocks for our
culture Ans✓✓✓ Purple Promise
At which stage of team evolution are mistakes considered "learning" Ans✓✓✓
Forming
Brainstorming and multivoting goes hand-in-hand with what assessment planning
tool Ans✓✓✓ Selection Matrix
Common Cause Variation is: Ans✓✓✓ Natural fluctuations of data inside the
control limits
How much a measure deviates from the norm over time Ans✓✓✓ Variation
Identifying and removing core constraints is an example of Ans✓✓✓ Systems
thinking
If your targets aren't achieved you should return to the Assess phase and restart
Ans✓✓✓ False
Is it possible for a system to have no constraints? Ans✓✓✓ No
Just prior to administering your survey to your intended audience, you should
Ans✓✓✓ Conduct a trial run
Lily sorted pkgs during each hour of her shift, what is the median:
42,48,45,43,57,51,61,48 Ans✓✓✓ 48
, Paul can tell with just a glance if a tool is missing. What QDM tool is he using
Ans✓✓✓ Visual Management
Repacking equipment to move storage is an example of what type of activity
Ans✓✓✓ Non-value add
Select the general form of a linear regression equation *Y = b0 + b1^2 (X-N) *Y =
b0 + b1 (X)^2 *Y = b0 + b1 (X) *Y = b0^2 + b1 (X-N) Ans✓✓✓ Y = b0 + b1 (X)
Significance level is indicated by which symbol Ans✓✓✓ α
System-level measurement measuring the rate at which an org brings money in
by selling products Ans✓✓✓ Throughput
Systems thinking is an inherent part of which QDM Principle Ans✓✓✓ Optimize
Business Performance
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids Ans✓✓✓ $100 for the failure
The basic assumption of the Normative-re-education approach is that Ans✓✓✓
People want to go with the flow
The Charter is an output from the ASSESS Phase and what project management
process Ans✓✓✓ Initiating
