Which of the following are the key elements of a successful valet parking operation?
a. Safety and security.
b. Service.
c. Operating procedures.
d. All of the above.
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, d. All of the above.
In a reverse management agreement, the client accepts the financial and liability risks.
a. True b. False
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False
If a passenger elevator is stuck between floors, the FIRST action is to:
a. Call the police.
b. Notify the elevator service contractor.
c. Try to get the customers out of the elevator.
d. Contact the customers via the elevator intercom.
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Contact the customers via the elevator intercom.
An income and expense statement will typically NOT include:
a. Utility costs
b. Taxes
c. Labor costs
d. Labor hours.
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, Labor hours.
Which of the following approaches will most effectively minimize employee relations
difficulties?
a. Install a suggestion box.
b. Increase the amount of supervision provided to employees.
c. Implement a quality control program.
d. Maintain an open line of direct and factual communication with employees.
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Maintain an open line of direct and factual communication with employees.
Which of the following would NOT be considered part of an active security system?
a. Closed-circuit television (CCTV) in the garage.
b. Silent alarm in the cashier booth.
c. Lighting.
d. Two-way audio systems in the elevator
Give this one a try later!
Lighting
Which of the following is how one should deal with a dissatisfied customer?
a. Let the customer know you will contact another valet.
b. Make the customer wait.
a. Safety and security.
b. Service.
c. Operating procedures.
d. All of the above.
Give this one a try later!
, d. All of the above.
In a reverse management agreement, the client accepts the financial and liability risks.
a. True b. False
Give this one a try later!
False
If a passenger elevator is stuck between floors, the FIRST action is to:
a. Call the police.
b. Notify the elevator service contractor.
c. Try to get the customers out of the elevator.
d. Contact the customers via the elevator intercom.
Give this one a try later!
Contact the customers via the elevator intercom.
An income and expense statement will typically NOT include:
a. Utility costs
b. Taxes
c. Labor costs
d. Labor hours.
Give this one a try later!
, Labor hours.
Which of the following approaches will most effectively minimize employee relations
difficulties?
a. Install a suggestion box.
b. Increase the amount of supervision provided to employees.
c. Implement a quality control program.
d. Maintain an open line of direct and factual communication with employees.
Give this one a try later!
Maintain an open line of direct and factual communication with employees.
Which of the following would NOT be considered part of an active security system?
a. Closed-circuit television (CCTV) in the garage.
b. Silent alarm in the cashier booth.
c. Lighting.
d. Two-way audio systems in the elevator
Give this one a try later!
Lighting
Which of the following is how one should deal with a dissatisfied customer?
a. Let the customer know you will contact another valet.
b. Make the customer wait.
