Lean Six Sigma Black Belt ACTUAL Exam
Questions and CORRECT Answers
DMAIC (Define, Measure, Analyze, Improve, Control) - CORRECT ANSWER -A
systematic, closed-loop process for continued improvement that is scientific and fact based
PDCA - CORRECT ANSWER - Plan - define the problem; Do - implement and collect
data; Check - study and analyze; Act - if successful, follow the new standard.
Financial Perspective - CORRECT ANSWER - measures of firms' financial performance
that indicate how well strategy, implementation and execution are contributing bottom-line
improvement
customer perspective - CORRECT ANSWER - measures of firm performance that indicate
how well firms are satisfying customers' expectations
Internal business processes perspective - CORRECT ANSWER - All organizational
processes designed to create and deliver the customer's value proposition
learning and growth perspective - CORRECT ANSWER - Identifies the infrastructure and
skills needed to carry out business processes, interact with customers, and achieve long-term
financial growth; it also helps to identify gaps in capabilities or resources.
Appraisal costs - CORRECT ANSWER - costs of the inspection and testing to ensure that
the product or process is acceptable
Prevention costs - CORRECT ANSWER - costs associated with preventing defects before
they happen
internal failure costs - CORRECT ANSWER - costs resulting from defects that are
discovered during the production of a service or product
,external failure costs - CORRECT ANSWER - costs that arise when a defect is discovered
after the customer receives the service or product
Forming stage of team building - CORRECT ANSWER - Where members struggle to
understand the team goal and its meaning for them individually
Storming stage of team building - CORRECT ANSWER - Where members express their
own opinions and ideas, often disagreeing with others
Norming stage of team building - CORRECT ANSWER - Where members begin to
understand the need to operate as a team rather than as a group
Performing stage of team building - CORRECT ANSWER - Team members work together
to reach their common goal
Directing leadership style - CORRECT ANSWER - high directive and low supportive.
Best for enthusiastic beginner team members
Coaching leadership style - CORRECT ANSWER - high directive and high supportive.
Best suited for disillusioned learners
Supporting Leadership Style - CORRECT ANSWER - Low directive and high supportive.
Best for capable but cautious performers
Delegating leadership style - CORRECT ANSWER - low directive and low supportive.
Best suited for self reliant achievers. Also known as Empowering style.
Consensus Building - CORRECT ANSWER - Method in which team creates situation or
outcome that everyone can agree/live with. Requires skilled facilitator
, Nominal Group Technique - CORRECT ANSWER - A decision-making technique in
which group members write down ideas and solutions, read their suggestions to the whole group,
and discuss and then rank the alternatives.
Multivoting - CORRECT ANSWER - a decision-making tool that enables members to
prioritize a long list of ideas with minimal discussion and difficulty
Force Field Analysis - CORRECT ANSWER - " A technique for analyzing the forces that
will aid or hinder an organization in reaching an objective. An arrow pointing to an objective is
drawn down the middle of a piece of paper. The factors that will aid the objective's achievement
(called the driving forces) are listed on the left side of the arrow; the factors that will hinder its
achievement (called the restraining forces) are listed on the right side of the arrow. "
Quality Function Deployment (QFD) - CORRECT ANSWER - A process that helps a
company determine the product characteristics important to the consumer and to evaluate its own
product in relation to others.
Kano Model - CORRECT ANSWER - A technique that categorizes customer requirements
into three types:
1. Must have- low satisfaction, high dissatisfaction
2. One dimensional- high satisfaction, high dissatisfaction
3. Attractive- high satisfaction, low dissatisfaction
4. Indifferent- low satisfaction, low dissatisfaction
5. Reverse- no satisfaction, high dissatisfaction
Gantt Chart - CORRECT ANSWER - A time and activity bar chart that is used for
planning, managing, and controlling major programs that have a distinct beginning and end.
Tollgate Review - CORRECT ANSWER - a formal review process conducted the
champion who asks a series of focused questions aimed at ensuring that the team has performed
during a phase in DMAIC
Questions and CORRECT Answers
DMAIC (Define, Measure, Analyze, Improve, Control) - CORRECT ANSWER -A
systematic, closed-loop process for continued improvement that is scientific and fact based
PDCA - CORRECT ANSWER - Plan - define the problem; Do - implement and collect
data; Check - study and analyze; Act - if successful, follow the new standard.
Financial Perspective - CORRECT ANSWER - measures of firms' financial performance
that indicate how well strategy, implementation and execution are contributing bottom-line
improvement
customer perspective - CORRECT ANSWER - measures of firm performance that indicate
how well firms are satisfying customers' expectations
Internal business processes perspective - CORRECT ANSWER - All organizational
processes designed to create and deliver the customer's value proposition
learning and growth perspective - CORRECT ANSWER - Identifies the infrastructure and
skills needed to carry out business processes, interact with customers, and achieve long-term
financial growth; it also helps to identify gaps in capabilities or resources.
Appraisal costs - CORRECT ANSWER - costs of the inspection and testing to ensure that
the product or process is acceptable
Prevention costs - CORRECT ANSWER - costs associated with preventing defects before
they happen
internal failure costs - CORRECT ANSWER - costs resulting from defects that are
discovered during the production of a service or product
,external failure costs - CORRECT ANSWER - costs that arise when a defect is discovered
after the customer receives the service or product
Forming stage of team building - CORRECT ANSWER - Where members struggle to
understand the team goal and its meaning for them individually
Storming stage of team building - CORRECT ANSWER - Where members express their
own opinions and ideas, often disagreeing with others
Norming stage of team building - CORRECT ANSWER - Where members begin to
understand the need to operate as a team rather than as a group
Performing stage of team building - CORRECT ANSWER - Team members work together
to reach their common goal
Directing leadership style - CORRECT ANSWER - high directive and low supportive.
Best for enthusiastic beginner team members
Coaching leadership style - CORRECT ANSWER - high directive and high supportive.
Best suited for disillusioned learners
Supporting Leadership Style - CORRECT ANSWER - Low directive and high supportive.
Best for capable but cautious performers
Delegating leadership style - CORRECT ANSWER - low directive and low supportive.
Best suited for self reliant achievers. Also known as Empowering style.
Consensus Building - CORRECT ANSWER - Method in which team creates situation or
outcome that everyone can agree/live with. Requires skilled facilitator
, Nominal Group Technique - CORRECT ANSWER - A decision-making technique in
which group members write down ideas and solutions, read their suggestions to the whole group,
and discuss and then rank the alternatives.
Multivoting - CORRECT ANSWER - a decision-making tool that enables members to
prioritize a long list of ideas with minimal discussion and difficulty
Force Field Analysis - CORRECT ANSWER - " A technique for analyzing the forces that
will aid or hinder an organization in reaching an objective. An arrow pointing to an objective is
drawn down the middle of a piece of paper. The factors that will aid the objective's achievement
(called the driving forces) are listed on the left side of the arrow; the factors that will hinder its
achievement (called the restraining forces) are listed on the right side of the arrow. "
Quality Function Deployment (QFD) - CORRECT ANSWER - A process that helps a
company determine the product characteristics important to the consumer and to evaluate its own
product in relation to others.
Kano Model - CORRECT ANSWER - A technique that categorizes customer requirements
into three types:
1. Must have- low satisfaction, high dissatisfaction
2. One dimensional- high satisfaction, high dissatisfaction
3. Attractive- high satisfaction, low dissatisfaction
4. Indifferent- low satisfaction, low dissatisfaction
5. Reverse- no satisfaction, high dissatisfaction
Gantt Chart - CORRECT ANSWER - A time and activity bar chart that is used for
planning, managing, and controlling major programs that have a distinct beginning and end.
Tollgate Review - CORRECT ANSWER - a formal review process conducted the
champion who asks a series of focused questions aimed at ensuring that the team has performed
during a phase in DMAIC
