APCO CTO COURSE QUESTIONS CORRECTRY
ANSWERED
The core elements of performance based training are - Correct Answer to focus on
providing trainees with the ability to practice the tasks they are attempting to learn and
the provision of immediate feedback on their performance from a CTO.
Standardized training is defined as - Correct Answer training that is consistent for all
trainees based on industry recognized standards and agency defined requirements.
Standardized training provides - Correct Answer the same educational experience to
all new employees and promotes professionalism, and provides more effective trains in
a shorter period of time.
Other elements of performance based training include - Correct Answer a process that
is based on both performance and learning objectives, training that is relevant, must be
concise, should be based on predetermined standards, CTOS evaluating and
remediating trainees, trainee is given the chance to evaluate the CTO, performances
must be documented properly.
CTO - Correct Answer Communicating Training Officer
In 1971 Lt Robert Allen of the San Jose police department developed a Recruit Training
Management Program, based loosely on - Correct Answer a military training model.
The recruit program was expanded into a Field Training and Evaluation program, which
led to the development of a similar based Communications Training Officer Training
Program.
CTO Coordinator - Correct Answer person of certain authority who oversees the CTO
program and is critical in maintaining control of the training process and ensures that
each trainees is receiving the necessary training.
DOR - Correct Answer Daily Observation Report - provides immediate, accurate, and
objective feedback to the trainee for each individual operational shift. Provides a
permanent record of all the training activities including behavior and performance.
SEG - Correct Answer Standardized Evaluation Guidelines - designed to give CTO's
specific definitions to evaluate a trainees behavior and performance objectively. Without
this the evaluation cannot be considered valid.
Training Tracking Sheet - Correct Answer track a trainee's overall progress by using
DORs as the source document. Color-coding provides an easy and quick review of
trainee status.
Trainee Task List - Correct Answer uses agency-specific tasks and competencies, in
the specific job being taught, to document the training process.
, Roles of the CTO - Correct Answer Teacher, Coach, Mentor, Role Model and
Evaluator
CTO as a Teacher - Correct Answer assists trainees in learning new information,
reviewing topics and guiding trainees through the development if new skills
CTO as a Coach - Correct Answer assists the trainees in completing complex job
tasks and allows practice after the trainee begins to assist with understanding the basic
concepts of the procedure or task.
CTO as a Mentor - Correct Answer CTOs are sometimes caught between the
supervisor and the trainee, with the trainee seemingly more confident in the CTOs
knowledge and abilities than in those of the supervisor.
CTO as a Role Model - Correct Answer trainees assume CTOs are the best
employees at an agency and will adopt their behavior. The CTOs work habits and
compliance with policies and procedures are observed by both current and former
trainees.
CTO as an Evaluator - Correct Answer completes a DOR each day which allows them
to become skilled in observing behavior and performance and rating it according to
SEGs
CTOS have extensive responsibilities to their agency and the overall training program
that include - Correct Answer Consistency, being open to criticism, maintains
continuous job related education, maintains proficient in the technology, stays current
on policy and procedures, submits complete information, uses good communication
skills, acknowledges different behaviors, protects the agency from liability by following
policy and procedure, models a professional attitude and leadership skills, complies with
established standards.
CTO additional responsibilities include - Correct Answer Being honest, fair and
objective about performance and behavior, remaining free of bias, being courteous,
patient and empathetic, respect the trainees position, possesses organizational and
prioritization skills, ensuring all information required is taught.
Effective communication with your trainee includes - Correct Answer being able to
extract information from the trainee quickly, being able to convey information accurately
and clearly in a language and manner the trainee can easily understand. The CTO must
be alert to trainee feedback, both verbal and non-verbal.
Generational Communication consists of four groups - Correct Answer
Traditionalists(1922-1945), Baby Boomers(1946-1964), Generation X(1965-1976), and
Generation Y(1977-2002)
ANSWERED
The core elements of performance based training are - Correct Answer to focus on
providing trainees with the ability to practice the tasks they are attempting to learn and
the provision of immediate feedback on their performance from a CTO.
Standardized training is defined as - Correct Answer training that is consistent for all
trainees based on industry recognized standards and agency defined requirements.
Standardized training provides - Correct Answer the same educational experience to
all new employees and promotes professionalism, and provides more effective trains in
a shorter period of time.
Other elements of performance based training include - Correct Answer a process that
is based on both performance and learning objectives, training that is relevant, must be
concise, should be based on predetermined standards, CTOS evaluating and
remediating trainees, trainee is given the chance to evaluate the CTO, performances
must be documented properly.
CTO - Correct Answer Communicating Training Officer
In 1971 Lt Robert Allen of the San Jose police department developed a Recruit Training
Management Program, based loosely on - Correct Answer a military training model.
The recruit program was expanded into a Field Training and Evaluation program, which
led to the development of a similar based Communications Training Officer Training
Program.
CTO Coordinator - Correct Answer person of certain authority who oversees the CTO
program and is critical in maintaining control of the training process and ensures that
each trainees is receiving the necessary training.
DOR - Correct Answer Daily Observation Report - provides immediate, accurate, and
objective feedback to the trainee for each individual operational shift. Provides a
permanent record of all the training activities including behavior and performance.
SEG - Correct Answer Standardized Evaluation Guidelines - designed to give CTO's
specific definitions to evaluate a trainees behavior and performance objectively. Without
this the evaluation cannot be considered valid.
Training Tracking Sheet - Correct Answer track a trainee's overall progress by using
DORs as the source document. Color-coding provides an easy and quick review of
trainee status.
Trainee Task List - Correct Answer uses agency-specific tasks and competencies, in
the specific job being taught, to document the training process.
, Roles of the CTO - Correct Answer Teacher, Coach, Mentor, Role Model and
Evaluator
CTO as a Teacher - Correct Answer assists trainees in learning new information,
reviewing topics and guiding trainees through the development if new skills
CTO as a Coach - Correct Answer assists the trainees in completing complex job
tasks and allows practice after the trainee begins to assist with understanding the basic
concepts of the procedure or task.
CTO as a Mentor - Correct Answer CTOs are sometimes caught between the
supervisor and the trainee, with the trainee seemingly more confident in the CTOs
knowledge and abilities than in those of the supervisor.
CTO as a Role Model - Correct Answer trainees assume CTOs are the best
employees at an agency and will adopt their behavior. The CTOs work habits and
compliance with policies and procedures are observed by both current and former
trainees.
CTO as an Evaluator - Correct Answer completes a DOR each day which allows them
to become skilled in observing behavior and performance and rating it according to
SEGs
CTOS have extensive responsibilities to their agency and the overall training program
that include - Correct Answer Consistency, being open to criticism, maintains
continuous job related education, maintains proficient in the technology, stays current
on policy and procedures, submits complete information, uses good communication
skills, acknowledges different behaviors, protects the agency from liability by following
policy and procedure, models a professional attitude and leadership skills, complies with
established standards.
CTO additional responsibilities include - Correct Answer Being honest, fair and
objective about performance and behavior, remaining free of bias, being courteous,
patient and empathetic, respect the trainees position, possesses organizational and
prioritization skills, ensuring all information required is taught.
Effective communication with your trainee includes - Correct Answer being able to
extract information from the trainee quickly, being able to convey information accurately
and clearly in a language and manner the trainee can easily understand. The CTO must
be alert to trainee feedback, both verbal and non-verbal.
Generational Communication consists of four groups - Correct Answer
Traditionalists(1922-1945), Baby Boomers(1946-1964), Generation X(1965-1976), and
Generation Y(1977-2002)
