ASAP PACE Certification 2025/2026
Exam Questions and Answers | 100%
Solved
Convergent thinking - 🧠ANSWER ✔✔Relies on reason and logic to find the
one best answer to a question
Divergent thinking - 🧠ANSWER ✔✔Focuses on producing a broad variety
of ideas
Levels of Communication - 🧠ANSWER ✔✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - 🧠ANSWER ✔✔Opposing opinions,
high stakes, strong emotions
Communication Cycle - 🧠ANSWER ✔✔Sender > Message > Receiver
Main 3 Components of Communication - 🧠ANSWER ✔✔1. Word Choice
2. Tone of Voice
1
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,3. Body Language
Word Choice (% of meaning) - 🧠ANSWER ✔✔10%
Tone of Voice (% of meaning) - 🧠ANSWER ✔✔35%
Body Language (% of meaning) - 🧠ANSWER ✔✔55%
Tone of Voice Elements - 🧠ANSWER ✔✔Pitch, Pace, Volume, Inflection,
Emphasis
Body Language Elements - 🧠ANSWER ✔✔Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - 🧠ANSWER ✔✔Place, People, Purpose
Non-Verbal Listening Skills - 🧠ANSWER ✔✔Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
Verbal Listening Skills - 🧠ANSWER ✔✔Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - 🧠ANSWER ✔✔1. The Director
2. The Socializer
3. The Thinker
2
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STATEMENT. ALL RIGHTS RESERVED
,4. The Relator
Elements of Emotional Intelligence (EQ) - 🧠ANSWER ✔✔Personal
Competence, Social Competence
Personal Competence (EQ) Elements - 🧠ANSWER ✔✔Self-Awareness,
Self-Management
Social Competence (EQ) Elements - 🧠ANSWER ✔✔Social Awareness,
Relationship Management
Self-Awareness (EQ) - 🧠ANSWER ✔✔Understand your own emotions
Self-Management (EQ) - 🧠ANSWER ✔✔Managing your own emotions and
behaviors
Social Awareness (EQ) - 🧠ANSWER ✔✔Identify and understand the
emotions of others
Relationship Management (EQ) - 🧠ANSWER ✔✔Manage interactions with
others successfully
Prescriptive Feedback - 🧠ANSWER ✔✔Offer a solution for the problem -
what they can do different next time
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Descriptive Feedback - 🧠ANSWER ✔✔State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - 🧠ANSWER ✔✔Accept it, show gratitude,
make note
Receiving Negative Feedback - 🧠ANSWER ✔✔Listen, clarify, manage
emotions
Constructive Conflict - 🧠ANSWER ✔✔Can lead to better decisions, more
creative problem solving and stronger relationships
Destructive Conflict - 🧠ANSWER ✔✔Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - 🧠ANSWER ✔✔Silence is implicit agreement and
acceptance - don't stay silent, counter with facts, change the subject,
distance yourself
5 Levels of Leadership (John Maxwell) - 🧠ANSWER ✔✔1. Position
2. Permission
3. Production
4. People development
4
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
Exam Questions and Answers | 100%
Solved
Convergent thinking - 🧠ANSWER ✔✔Relies on reason and logic to find the
one best answer to a question
Divergent thinking - 🧠ANSWER ✔✔Focuses on producing a broad variety
of ideas
Levels of Communication - 🧠ANSWER ✔✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - 🧠ANSWER ✔✔Opposing opinions,
high stakes, strong emotions
Communication Cycle - 🧠ANSWER ✔✔Sender > Message > Receiver
Main 3 Components of Communication - 🧠ANSWER ✔✔1. Word Choice
2. Tone of Voice
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,3. Body Language
Word Choice (% of meaning) - 🧠ANSWER ✔✔10%
Tone of Voice (% of meaning) - 🧠ANSWER ✔✔35%
Body Language (% of meaning) - 🧠ANSWER ✔✔55%
Tone of Voice Elements - 🧠ANSWER ✔✔Pitch, Pace, Volume, Inflection,
Emphasis
Body Language Elements - 🧠ANSWER ✔✔Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - 🧠ANSWER ✔✔Place, People, Purpose
Non-Verbal Listening Skills - 🧠ANSWER ✔✔Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
Verbal Listening Skills - 🧠ANSWER ✔✔Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - 🧠ANSWER ✔✔1. The Director
2. The Socializer
3. The Thinker
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,4. The Relator
Elements of Emotional Intelligence (EQ) - 🧠ANSWER ✔✔Personal
Competence, Social Competence
Personal Competence (EQ) Elements - 🧠ANSWER ✔✔Self-Awareness,
Self-Management
Social Competence (EQ) Elements - 🧠ANSWER ✔✔Social Awareness,
Relationship Management
Self-Awareness (EQ) - 🧠ANSWER ✔✔Understand your own emotions
Self-Management (EQ) - 🧠ANSWER ✔✔Managing your own emotions and
behaviors
Social Awareness (EQ) - 🧠ANSWER ✔✔Identify and understand the
emotions of others
Relationship Management (EQ) - 🧠ANSWER ✔✔Manage interactions with
others successfully
Prescriptive Feedback - 🧠ANSWER ✔✔Offer a solution for the problem -
what they can do different next time
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Descriptive Feedback - 🧠ANSWER ✔✔State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - 🧠ANSWER ✔✔Accept it, show gratitude,
make note
Receiving Negative Feedback - 🧠ANSWER ✔✔Listen, clarify, manage
emotions
Constructive Conflict - 🧠ANSWER ✔✔Can lead to better decisions, more
creative problem solving and stronger relationships
Destructive Conflict - 🧠ANSWER ✔✔Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - 🧠ANSWER ✔✔Silence is implicit agreement and
acceptance - don't stay silent, counter with facts, change the subject,
distance yourself
5 Levels of Leadership (John Maxwell) - 🧠ANSWER ✔✔1. Position
2. Permission
3. Production
4. People development
4
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
