WGU - Fundamentals for Success in Business -
D072 Final Exam Questions/Answers
2025/2026 Graded A+
3 main functions of communication - ✔✔✔Coordination, Transmission of information, sharing of emotions and
feelings
6 phases of Design thinking - ✔✔✔Empathize, Define, Ideate, Prototype, Test, Implement
Active listening - ✔✔✔giving the sender full, undisturbed attention with the intention of fully receiving his or her
message
Adhocracy - ✔✔✔It tends to be more flexible and responsive to external forces and is characterized as a dynamic,
entrepreneurial, and creative workplace (e.g., technology businesses).
openness
Aggressive Style - ✔✔✔· Come across as standing up for their rights while possibly violating the rights of others.
Agreeableness - ✔✔✔Friendly/compassionate vs. cold/unkind
Being affable, tolerant, sensitive, trusting, kind and warm.
Analysis skills - ✔✔✔able to understand, visualize, and analyze abstract knowledge and concepts; change
direction; and improve organizational performance.
Assertive Style - ✔✔✔Respect their rights while respecting the rights of others.
Attraction - ✔✔✔Individuals are attracted to an organization which are like themselves in terms of personality and
values.
, Attrition - ✔✔✔Those who do not fit into an organization are more likely to leave.
Autocratic - ✔✔✔keeps close control over subordinates and does not seek much input from others.
Behavioral event interviews - ✔✔✔guided interview questions where individuals describe their thoughts and
feelings during specific situations and a coach helps establish a development plan
channel - ✔✔✔the means of passing information from sender to recipient
Clan - ✔✔✔It tends to be more family oriented and flexible, and less structured, and has a more extensive
hierarchy (e.g., small start-up business).
Agreeableness
Coercive power - ✔✔✔ability to take something away from or punish someone for noncompliance
Communication skills - ✔✔✔able to listen and understand employee's issues, motivational factors, and their
team's group dynamics, and establishing cordial working relationship with people.
Company in accordance with their commitment example: - ✔✔✔Company ABC, states that they are becoming
more eco-friendly. They show their commitments by manufacturing in a sustainable way, using renewable
products, encouraging employees to recycle, partnering with like-minded people within the community.
Company in discord with their commitment example: - ✔✔✔Company DEF, states that they are becoming more
eco-friendly, but their actions are contrary. They don't manufacture in a sustainable fashion, don't practice
recycling. All the company's actions are detrimental to the environment.
Conscientiousness - ✔✔✔Efficient/organized vs. easy-going/careless
Being organized, systematic, punctual, achievement oriented and dependable.
consideration - ✔✔✔the relationship behaviors of a leader such as communication and respect
D072 Final Exam Questions/Answers
2025/2026 Graded A+
3 main functions of communication - ✔✔✔Coordination, Transmission of information, sharing of emotions and
feelings
6 phases of Design thinking - ✔✔✔Empathize, Define, Ideate, Prototype, Test, Implement
Active listening - ✔✔✔giving the sender full, undisturbed attention with the intention of fully receiving his or her
message
Adhocracy - ✔✔✔It tends to be more flexible and responsive to external forces and is characterized as a dynamic,
entrepreneurial, and creative workplace (e.g., technology businesses).
openness
Aggressive Style - ✔✔✔· Come across as standing up for their rights while possibly violating the rights of others.
Agreeableness - ✔✔✔Friendly/compassionate vs. cold/unkind
Being affable, tolerant, sensitive, trusting, kind and warm.
Analysis skills - ✔✔✔able to understand, visualize, and analyze abstract knowledge and concepts; change
direction; and improve organizational performance.
Assertive Style - ✔✔✔Respect their rights while respecting the rights of others.
Attraction - ✔✔✔Individuals are attracted to an organization which are like themselves in terms of personality and
values.
, Attrition - ✔✔✔Those who do not fit into an organization are more likely to leave.
Autocratic - ✔✔✔keeps close control over subordinates and does not seek much input from others.
Behavioral event interviews - ✔✔✔guided interview questions where individuals describe their thoughts and
feelings during specific situations and a coach helps establish a development plan
channel - ✔✔✔the means of passing information from sender to recipient
Clan - ✔✔✔It tends to be more family oriented and flexible, and less structured, and has a more extensive
hierarchy (e.g., small start-up business).
Agreeableness
Coercive power - ✔✔✔ability to take something away from or punish someone for noncompliance
Communication skills - ✔✔✔able to listen and understand employee's issues, motivational factors, and their
team's group dynamics, and establishing cordial working relationship with people.
Company in accordance with their commitment example: - ✔✔✔Company ABC, states that they are becoming
more eco-friendly. They show their commitments by manufacturing in a sustainable way, using renewable
products, encouraging employees to recycle, partnering with like-minded people within the community.
Company in discord with their commitment example: - ✔✔✔Company DEF, states that they are becoming more
eco-friendly, but their actions are contrary. They don't manufacture in a sustainable fashion, don't practice
recycling. All the company's actions are detrimental to the environment.
Conscientiousness - ✔✔✔Efficient/organized vs. easy-going/careless
Being organized, systematic, punctual, achievement oriented and dependable.
consideration - ✔✔✔the relationship behaviors of a leader such as communication and respect
