WGU C207 Quizzes Test Exam Questions & Answers
Which result do business quality teams expect when using quality tools?
- Refrain from testing before implementing programs
- Wording of presentation that communicates recommendation
- The degree of employee involvement
- Minimize errors through collection of analysis of data - ✔✔✔Minimize errors through collection of
analysis of data
A local restaurant is attempting to reduce the time between taking a customer's order to delivery of the
order. Which quality tool should the restaurant use to study their order process?
- PDCA model
- Check sheet
- Histogram
- Flowchart - ✔✔✔Flowchart
Which type of quality activity would assess capabilities and recommend process design changes as
preventative action?
- Lean quality management
- Six Sigma activity
- ISO management
- Quality assurance activity - ✔✔✔Quality assurance activity
Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables?
- Scatter diagram
- Cause-and-effect diagram
,- Check sheet
- Histogram - ✔✔✔Scatter diagram
Which quality tool is an organized method for collecting data?
- Check sheet
- Histogram
- Pareto chart
- Flowchart - ✔✔✔Check sheet
After collecting data and performing statistical analysis in a company's assembly department, a quality
team recommends processing changes to reduce defects. The team tries a pilot program to evaluate the
effectiveness of their recommendations. Which step of the Plan-Do-Check-Act model does the pilot
program represent?
- Act
- Plan
- Do
- Check - ✔✔✔Do
Which two statements describe how a process approach and commitment to continuous improvement
enhance quality? (CHOOSE 2)
- Efficiently achieving results
- Enhances customer loyalty
- Creates the best possible product
- Mutually beneficial partnerships - ✔✔✔Efficiently achieving results
Creates the best possible product
Which statement is not true of the Seven Basic Tools of Quality?
, - Processes are represented graphically
- All the tools are based on statistics
- An average worker can easily understand how to use the toole
- Tools can be used independent of each other - ✔✔✔All the tools are based on statistics
A maker of computer chips develops a new training program to ensure that quality standards are met.
Which activity is the training program a example of?
- Quality control activity
- Quality assurance activity
- Lean operations activity
- Just-in-time activity - ✔✔✔Quality assurance activity
A recent poll of 519 adults who flew in the past year found they ranked the following as their number
one complaint: cramped seats (45); cost (16); fear of lying (57); security measures (119); poor service
(12); connecting flight problems (8); overcrowded planes (42); late planes (57); food (7); and other (51).
Which technique should be used to display a ranking of the complaints?
- Cause and effect diagram
- Control chart
- Pareto chart
- Scatter diagram - ✔✔✔Pareto chart
A local plumbing company is analyzing how the number of weeks taken for their payment receipts is
distributed. Which graphical analysis technique should this company use?
- Histogram
- Pie chart
- Scatterplot
Which result do business quality teams expect when using quality tools?
- Refrain from testing before implementing programs
- Wording of presentation that communicates recommendation
- The degree of employee involvement
- Minimize errors through collection of analysis of data - ✔✔✔Minimize errors through collection of
analysis of data
A local restaurant is attempting to reduce the time between taking a customer's order to delivery of the
order. Which quality tool should the restaurant use to study their order process?
- PDCA model
- Check sheet
- Histogram
- Flowchart - ✔✔✔Flowchart
Which type of quality activity would assess capabilities and recommend process design changes as
preventative action?
- Lean quality management
- Six Sigma activity
- ISO management
- Quality assurance activity - ✔✔✔Quality assurance activity
Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables?
- Scatter diagram
- Cause-and-effect diagram
,- Check sheet
- Histogram - ✔✔✔Scatter diagram
Which quality tool is an organized method for collecting data?
- Check sheet
- Histogram
- Pareto chart
- Flowchart - ✔✔✔Check sheet
After collecting data and performing statistical analysis in a company's assembly department, a quality
team recommends processing changes to reduce defects. The team tries a pilot program to evaluate the
effectiveness of their recommendations. Which step of the Plan-Do-Check-Act model does the pilot
program represent?
- Act
- Plan
- Do
- Check - ✔✔✔Do
Which two statements describe how a process approach and commitment to continuous improvement
enhance quality? (CHOOSE 2)
- Efficiently achieving results
- Enhances customer loyalty
- Creates the best possible product
- Mutually beneficial partnerships - ✔✔✔Efficiently achieving results
Creates the best possible product
Which statement is not true of the Seven Basic Tools of Quality?
, - Processes are represented graphically
- All the tools are based on statistics
- An average worker can easily understand how to use the toole
- Tools can be used independent of each other - ✔✔✔All the tools are based on statistics
A maker of computer chips develops a new training program to ensure that quality standards are met.
Which activity is the training program a example of?
- Quality control activity
- Quality assurance activity
- Lean operations activity
- Just-in-time activity - ✔✔✔Quality assurance activity
A recent poll of 519 adults who flew in the past year found they ranked the following as their number
one complaint: cramped seats (45); cost (16); fear of lying (57); security measures (119); poor service
(12); connecting flight problems (8); overcrowded planes (42); late planes (57); food (7); and other (51).
Which technique should be used to display a ranking of the complaints?
- Cause and effect diagram
- Control chart
- Pareto chart
- Scatter diagram - ✔✔✔Pareto chart
A local plumbing company is analyzing how the number of weeks taken for their payment receipts is
distributed. Which graphical analysis technique should this company use?
- Histogram
- Pie chart
- Scatterplot
