iQMS Orientation for
BPS questions and
answers (graded A+)
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - answerBusiness process services
Process handouts
During which stage of the project lifestyle, is Customer Satisfaction
Survey...
-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... -
answerAt the end of the project or at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
,-None of the above - answerCustomer would recommend TCS within
and outside...
While developing the initial plan for your project, the team has
made 15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - answerAssumptions
are definitely an input to risk identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by
delivering solutions which meet their need...
-To become the top most IT services Organization across the globe
-To ensure "Experience Certainty"
-None of the above - answerTo achieve customer and other
stakeholders satisfaction by delivering solutions which meet their
need...
Which of the following defines the manual for 5D life cycle phases
for Business services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - answerBusiness Processes Services Process
Handbook
In which of the following conditions is the overall cause mandated
for a Customer Satisfaction...
A) CSI is below 85%
, B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - answerA,B and C
Which of the following graphical tools is used to monitor process
variable over time and time and helpful in identifying trends and
cycles?
-Pareto Chart
-Pie Chart
-Run Chart
-Histogram - answerRun Chart
Which of the following are the components of Cost of Quality (CoQ)?
-All efforts other than SDLC efforts
-Prevented, Appraisal and Rework
-Cost of finding and removing defects
% effort spent on incorporating CRs - answerPrevented, Appraisal
and Rework
Which of the following Project Management area are covered in a
Project Management Review (PMR)
-Customer Relationship Health
-Process Health
-Product Health
-Financial Health
-All of these - answerAll of these
During Change Management, in what sequence are the following
activities carried out?
A. Accept and authorize the Change
B. Review the Change implemented and sign off
BPS questions and
answers (graded A+)
Which of the following are Process Handbooks in iQMS?
-Policies
-Procedures
-Business process services Process handouts
-Testing Guidelines
-Project Procedures Manual - answerBusiness process services
Process handouts
During which stage of the project lifestyle, is Customer Satisfaction
Survey...
-At the end of the project
-At the end of six months
-At the end of four months
-At the end of the project or at the end of six months, which...
-At the end of the project or at the end of four months, which... -
answerAt the end of the project or at the end of six months, which...
What does the Loyalty parameter in the Customer Satisfaction...
-Loyalty of Customer among other customers
-Customer would recommend TCS within and outside...
-Customer would recommend project lead within and...
-All of the above
,-None of the above - answerCustomer would recommend TCS within
and outside...
While developing the initial plan for your project, the team has
made 15.....
-Assumptions are definitely an input to risk identification
-Assumptions can be changed, so it does not matter
-There is no time to relook at the Assumptions. The team should..
-The team is equipped to handle all scenarios - answerAssumptions
are definitely an input to risk identification
Which among the following is the TCS Quality Policy?
-To achieve customer and other stakeholders satisfaction by
delivering solutions which meet their need...
-To become the top most IT services Organization across the globe
-To ensure "Experience Certainty"
-None of the above - answerTo achieve customer and other
stakeholders satisfaction by delivering solutions which meet their
need...
Which of the following defines the manual for 5D life cycle phases
for Business services and deliverable...
-Guidelines and Standards
-Business Processes Services Process Handbook
-Project Procedures Manual for Business Process Services
-Estimation guidelines - answerBusiness Processes Services Process
Handbook
In which of the following conditions is the overall cause mandated
for a Customer Satisfaction...
A) CSI is below 85%
, B) Recommendation rating is 'Probably Not' or 'Definitely Not'
C) TCS rank is 'Third' or 'Not in Top Three' - answerA,B and C
Which of the following graphical tools is used to monitor process
variable over time and time and helpful in identifying trends and
cycles?
-Pareto Chart
-Pie Chart
-Run Chart
-Histogram - answerRun Chart
Which of the following are the components of Cost of Quality (CoQ)?
-All efforts other than SDLC efforts
-Prevented, Appraisal and Rework
-Cost of finding and removing defects
% effort spent on incorporating CRs - answerPrevented, Appraisal
and Rework
Which of the following Project Management area are covered in a
Project Management Review (PMR)
-Customer Relationship Health
-Process Health
-Product Health
-Financial Health
-All of these - answerAll of these
During Change Management, in what sequence are the following
activities carried out?
A. Accept and authorize the Change
B. Review the Change implemented and sign off
