SCMN 2150 - Test 2 Gibson Exam
Questions and Answers
Which characteristic of high quality data ensures that the data is portable
and readable by multiple systems - -Transferability
- (T/F) Companies are actively investing in supply chain technology to
enhance the customer experience and support growth. - -True
- This software extracts data from operating systems across the supply
chain to a data warehouse where it is quickly analyzed and sent to decision
makers - -Business Intelligence Software
- These applications encompass a set of software tools that help managers
gain accurate, detailed insight into issues that affect the coordination and
development of supply chain activities. - -Supply Chain Planning Software
- In supply chains, _______ are used to supplement labor and to improve
productivity, throughput, and quality. - -robots
- Which disruptive technology provides a time-stamped series of immutable
records of data that are managed by a bank of computers that are not
owned by a single entity. - -blockchain
- These tools tools extract data from management systems across the
supply chain to a data warehouse where it is quickly analyzed and sent to
decision makers. - -Business intelligence software
- What emerging technology is Maersk using to quickly gain access to
emergency repair and replacement parts for their ships? - -3D printing
- Which of the following is NOT a logistics function?
a) Inventory Management
b) Order fulfillment
c) Transportation
d) Sourcing - -Sourcing
- What cycle begins when a customer order is received? - -fulfillment
- What type of logistics operation allows companies to receive, hold and
process required level of inventory to meet customer needs in a cost
efficient, timely manner? - -warehousing
, - Which inventory model is triggered by the calendar and orders vary in size,
depending on the current inventory level and the target level of inventory? -
-fixed time period
- The fulfillment process includes all of the following EXCEPT:
a) customer inquiry about a product
b) product manufacturing
c) order picking, packaging, and preparation
d) carrier selection and order shipment - -product manufacturing
- (T/F) In transportation, faster speed equals higher delivery costs so you
have to make trade-offs to meet both service expectations and budget goals.
- -True
- (T/F) It is not enough to accurately fulfill an order, you also need to
efficiently transport the goods to the customer's desired location. - -True
- According to the State of Logistics report, which mode of transportation
experienced the highed percentage increase in transportation costs over the
previous year? - -Intermodal Rail
- According to the State of Logistics Report article, as unemployment rates
in the U.S. labor market have declined over the last six years, wage growth
has __________________ - -increased slightly
- _______ involves all activities associated with a product after the point of
sale. The the ultimate goal to optimize or make more efficient aftermarket
activity, thus saving money while promoting customer satisfaction and
retention. - -After sales customer service
- Which software tool helps a company align its resources with its customers
in a manner that increases loyalty, streamlines interactions, and reduces
frustration? - -customer relationship management
- (T/F) The primary purpose of a call center operation is to sell customers
more products, warranties, and accessories. - -False
- (T/F) Service parts logistics deals with both the management and
distribution of new inventory and the repair and refurbishment of major
components - -True
- From a supply chain standpoint, how do companies encourage customers
to purchase high value goods? - -provide post sales warranty support
Questions and Answers
Which characteristic of high quality data ensures that the data is portable
and readable by multiple systems - -Transferability
- (T/F) Companies are actively investing in supply chain technology to
enhance the customer experience and support growth. - -True
- This software extracts data from operating systems across the supply
chain to a data warehouse where it is quickly analyzed and sent to decision
makers - -Business Intelligence Software
- These applications encompass a set of software tools that help managers
gain accurate, detailed insight into issues that affect the coordination and
development of supply chain activities. - -Supply Chain Planning Software
- In supply chains, _______ are used to supplement labor and to improve
productivity, throughput, and quality. - -robots
- Which disruptive technology provides a time-stamped series of immutable
records of data that are managed by a bank of computers that are not
owned by a single entity. - -blockchain
- These tools tools extract data from management systems across the
supply chain to a data warehouse where it is quickly analyzed and sent to
decision makers. - -Business intelligence software
- What emerging technology is Maersk using to quickly gain access to
emergency repair and replacement parts for their ships? - -3D printing
- Which of the following is NOT a logistics function?
a) Inventory Management
b) Order fulfillment
c) Transportation
d) Sourcing - -Sourcing
- What cycle begins when a customer order is received? - -fulfillment
- What type of logistics operation allows companies to receive, hold and
process required level of inventory to meet customer needs in a cost
efficient, timely manner? - -warehousing
, - Which inventory model is triggered by the calendar and orders vary in size,
depending on the current inventory level and the target level of inventory? -
-fixed time period
- The fulfillment process includes all of the following EXCEPT:
a) customer inquiry about a product
b) product manufacturing
c) order picking, packaging, and preparation
d) carrier selection and order shipment - -product manufacturing
- (T/F) In transportation, faster speed equals higher delivery costs so you
have to make trade-offs to meet both service expectations and budget goals.
- -True
- (T/F) It is not enough to accurately fulfill an order, you also need to
efficiently transport the goods to the customer's desired location. - -True
- According to the State of Logistics report, which mode of transportation
experienced the highed percentage increase in transportation costs over the
previous year? - -Intermodal Rail
- According to the State of Logistics Report article, as unemployment rates
in the U.S. labor market have declined over the last six years, wage growth
has __________________ - -increased slightly
- _______ involves all activities associated with a product after the point of
sale. The the ultimate goal to optimize or make more efficient aftermarket
activity, thus saving money while promoting customer satisfaction and
retention. - -After sales customer service
- Which software tool helps a company align its resources with its customers
in a manner that increases loyalty, streamlines interactions, and reduces
frustration? - -customer relationship management
- (T/F) The primary purpose of a call center operation is to sell customers
more products, warranties, and accessories. - -False
- (T/F) Service parts logistics deals with both the management and
distribution of new inventory and the repair and refurbishment of major
components - -True
- From a supply chain standpoint, how do companies encourage customers
to purchase high value goods? - -provide post sales warranty support
