ServiceNow HRSD Overview. Exam Questions And Answers |Latest 2025 | Guaranteed Pass

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ServiceNow HRSD Overview. Exam
Questions And Answers |Latest 2025 |
Guaranteed Pass




What are the departments that related to HR? - Answer✔HR, Legal, Payroll, Employee
Relations, IT, Facilities



How Does ServiceNow HRSD improve employee experience? - Answer✔by automating routine
tasks, providing tools that help HR professionals deliver various HR services and timely
communication



What can employees search while using the Employee Service Center? - Answer✔HR
Knowledge
Chat with HR
Ask a question
Submit HR Requests



Who uses ServiceNow HRSD? - Answer✔Employees or Wokers
HR Professionals
Other Departments
Leadership




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What are the benefits of ServiceNow HRSD? - Answer✔1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center



What are the ServiceNow HRSD Platforms - Answer✔1. Dedicated HR Service Solution
2. Enterprise Service Platform
2.1 Cross Departmental Process
2.2 One Platform for employee service
2.3 Extensible



What are the ServiceNow HRSD applications? - Answer✔1. HR Case and Knowledge
Management
2. Employee Service Center
3. Lifecycle Events
4. HR Integrations
5. HR Performance Analytics Content Pack
6. Employee Document Management



What is the HR Case and Knowledge Management application? - Answer✔It allows for HR Case
management, benefits tracking, HR skills management, HR administration, and more


NOTE: HR Security is also activated when core HR application is enabled



What is the Employee Service Center? - Answer✔Optional way for employees to engage with
HR. It allows employees to access their employee profile, request HR services, and search the
knowledge base




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What is a lifecycle event application? - Answer✔Optional application that works behind the
scenes to synchronize ServiceNow with external HR systems



What is the HR Performance Analytics Content Pack? - Answer✔It is an optional application
that measures HR Key Performance Indicators regularly to track performance over time.


HR Performance Analytics requires a separate subscription to the Premium Performance
Analytics Application



What is the Employee Document Management application? - Answer✔It is an optional
application that provides a central location for storing and managing employee documents.


When paired with the HRSD, the application is integrated within the HR user interface and
utilizes HR profile, HR criteria, and HR Services



Are Human Resource applications in ServiceNow scoped? - Answer✔Yes
1. Scoped applications provide an additional layer of control over HR data
2. From a security perspective, scoping brings several benefits



What are the 5 components of HRSD? - Answer✔1. Tables
2. Groups, Roles, Skills
3. Properties
4. Data Policies, Scripts, Business Rules
5. Events and Email notifications



What are the scoped Administrator roles in HRSD? - Answer✔1. HR Admin
2. Lifecycle Events Admin
3. Employee Service Center Admin


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4. Integrations Admin
5. Document Management Admin



Define HR Admin - Answer✔Human Resources: Core


They configure HR cases, HR services, HR surveys, HR profiles



Define Lifecycle events admin - Answer✔Human Resources: Lifecycle Events


They configure Lifecycle events, activities, and activity sets



Define Employee Service Center Admin - Answer✔Human Resources: Service Portal


They configure the Employee Service Center



Define Integrations Admin - Answer✔Human Resources: Integrations


They configure the HR integration applications



Define Document Management Admin - Answer✔Employee Document Manager


They configure document types, retention policies, and legal holds


What role is required at minimum for an HR professional to access HR applications? -
Answer✔HR Basic Role




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