Epic Security 101/200 study guide
Question and answers 2025
Why is important to gather as much information from the end user right after
you receive the issue? - correct answer ✔It can help clarify how many users
are affected, set a due date, and triage the issue within the project team
Reporting Workbench (in Analytics Catalog) - correct answer ✔Series of
reports on settings related to users, templates, subtemplates, providers,
security classes, and roles
Name three different tools that could be used when troubleshooting end user
issues.
Some possible solutions: - correct answer ✔Workflow Engine Rule Results
Report, Menu Summary, Build Comparison
What is the purpose of Build Comparison? - correct answer ✔Build
Comparison is used to compare two records in a single environment, multiple
contacts of a record in a single environment, or one record/category list
across environments.
True/False: An administrator cannot shadow login and send a Session
Information report for an end user. - correct answer ✔True; Some of the
information on the Session Information report is specific to the location that
the end user is logged into.
You receive a ticket from a Midwife who no longer has the L&D tools on her
Hyperspace toolbar. Yesterday, she had the Pregnancy Wheel and L&D
Greaseboard on her toolbar whether she was working in the clinic or hospital.
Now she only sees those tools when she is in the hospital. It appears that no
one else is having the same issue.
, What are some solutions to this problem?
Some possible solutions: - correct answer ✔Check to make sure her default
user role is correct.
Check her department role overrides and verify they are working as intended.
Check her Stork security class to verify that she has access to these tools.
Dr. Connors calls you and says that every time he signs an order, Dr. Brick's
name appears as the authorizing and ordering provider. It should be Dr.
Connors name that appears instead. No one else that you know of is having
this issue.
What are some solutions to this issue?
Possible Solutions: - correct answer ✔Verify that Dr. Connors is an
authorizing and order provider in his provider record.
Make sure the link between Dr. Connors provider and user record is correct.
When should you scan the source file and what does the scan do? - correct
answer ✔The record will not import. A required item missing error will be
logged.
What happens if required information is missing when creating a new record?
- correct answer ✔The record will not import. A required item missing error
will be logged.
In the spreadsheet, how do you insert multiple values for an item with a
response type of multiple, related, or related-multi? - correct answer ✔Use
ALT+ENTER to add an extra line in the same cell or fill in on the row below,
Question and answers 2025
Why is important to gather as much information from the end user right after
you receive the issue? - correct answer ✔It can help clarify how many users
are affected, set a due date, and triage the issue within the project team
Reporting Workbench (in Analytics Catalog) - correct answer ✔Series of
reports on settings related to users, templates, subtemplates, providers,
security classes, and roles
Name three different tools that could be used when troubleshooting end user
issues.
Some possible solutions: - correct answer ✔Workflow Engine Rule Results
Report, Menu Summary, Build Comparison
What is the purpose of Build Comparison? - correct answer ✔Build
Comparison is used to compare two records in a single environment, multiple
contacts of a record in a single environment, or one record/category list
across environments.
True/False: An administrator cannot shadow login and send a Session
Information report for an end user. - correct answer ✔True; Some of the
information on the Session Information report is specific to the location that
the end user is logged into.
You receive a ticket from a Midwife who no longer has the L&D tools on her
Hyperspace toolbar. Yesterday, she had the Pregnancy Wheel and L&D
Greaseboard on her toolbar whether she was working in the clinic or hospital.
Now she only sees those tools when she is in the hospital. It appears that no
one else is having the same issue.
, What are some solutions to this problem?
Some possible solutions: - correct answer ✔Check to make sure her default
user role is correct.
Check her department role overrides and verify they are working as intended.
Check her Stork security class to verify that she has access to these tools.
Dr. Connors calls you and says that every time he signs an order, Dr. Brick's
name appears as the authorizing and ordering provider. It should be Dr.
Connors name that appears instead. No one else that you know of is having
this issue.
What are some solutions to this issue?
Possible Solutions: - correct answer ✔Verify that Dr. Connors is an
authorizing and order provider in his provider record.
Make sure the link between Dr. Connors provider and user record is correct.
When should you scan the source file and what does the scan do? - correct
answer ✔The record will not import. A required item missing error will be
logged.
What happens if required information is missing when creating a new record?
- correct answer ✔The record will not import. A required item missing error
will be logged.
In the spreadsheet, how do you insert multiple values for an item with a
response type of multiple, related, or related-multi? - correct answer ✔Use
ALT+ENTER to add an extra line in the same cell or fill in on the row below,
