HROB 2090 Chapter 13| Question with
Correct Answers
Which of the following is most accurate about the relationship between personality and stress? -
✔️✔️People high in negative affectivity report more stressors in the work environment
Professionals are most likely to experience stress from job insecurity and change for which of the
following reasons? - ✔️✔️They tend to be overqualified or too specialized to easily obtain jobs in
related industries should social or economic forces change
When the goals of one's job or the methods of performing it are unclear to an employee,
________ exists - ✔️✔️role ambiguity
Burnout seems especially likely to occur to - ✔️✔️people who occupy organizational boundary
roles
Jack has so much work to do that he doesn't even know where to begin. We can be sure that Jack
- ✔️✔️is encountering role overload
Role overload is a potential example of - ✔️✔️a stressor
Angela is a vice-president of public relations while Peter is a telephone installer. Both occupy -
✔️✔️boundary roles
People who occupy boundary role positions in organizations are especially likely to experience
stress because - ✔️✔️their roles as organizational members may be incompatible with the
demands made by the public or other organizations
Which of the following is NOT a core characteristic of burnout? - ✔️✔️Severe memory loss
According to the text, which is the most likely order of burnout stages? - ✔️✔️Emotional
exhaustion -> Cynicism -> Low self-efficacy
In everyday language, role overload refers to - ✔️✔️too much work
In the realm of job burnout, depersonalization means - ✔️✔️treating clients like objects
Burnout is a form of stress particularly associated with - ✔️✔️boundary role occupancy
The job demands-resources model is a model that specifies - ✔️✔️how job demands cause burnout
and job resources cause engagement
, What dimensions of work engagement position engagement as the opposite of burnout? -
✔️✔️Vigour and dedication
What seems to be a key factor associated with the occurrence of burnout? - ✔️✔️Dealing with
distressed clients
Which of the following is a manifestation of interpersonal conflict? - ✔️✔️Bullying
A repeated negative behaviour directed towards one or more individuals of lower power or status
that creates a hostile work environment is known as - ✔️✔️bullying
When Jerome asked Larry about his new job, he was surprised to learn that Larry's coworkers
have been teasing him and sabotaging his tools and equipment. What is this an example of? -
✔️✔️Bullying
An essential feature of bullying is - ✔️✔️its persistence
Which of the following is an example of bullying? - ✔️✔️Martin's co-workers are always teasing
and criticizing him
When a group of individuals, usually direct co-workers, "gang up" on a particular employee, it is
called - ✔️✔️mobbing
The textbook states that organizations should be striving to foster exactly the opposite of
burnout, which is extreme - ✔️✔️engagement
According to the job demands-resources model, the work environment can be described in terms
of demands and resources. Which of the following features would NOT be considered a job
demand? not qualify as job demand? - ✔️✔️Academic feature
Social relations
All of the following are examples of job resources EXCEPT - ✔️✔️role ambiguity
Which of the following is most accurate? - ✔️✔️Gender and personality are related to burnout
Which of the following is most accurate? - ✔️✔️Women are more likely to report emotional
exhaustion, and men are more likely to report depersonalization
Three friends have just graduated from university and are about to begin their first full-time jobs.
Jack has high self-esteem, Jill has high conscientiousness, and Bo has an external locus of
control. Who is most likely to experience burnout? - ✔️✔️Bo
Which of the following best represents the relationship between personality and burnout? -
✔️✔️Those with high self-esteem, high conscientiousness, and internal control report less burnout
Correct Answers
Which of the following is most accurate about the relationship between personality and stress? -
✔️✔️People high in negative affectivity report more stressors in the work environment
Professionals are most likely to experience stress from job insecurity and change for which of the
following reasons? - ✔️✔️They tend to be overqualified or too specialized to easily obtain jobs in
related industries should social or economic forces change
When the goals of one's job or the methods of performing it are unclear to an employee,
________ exists - ✔️✔️role ambiguity
Burnout seems especially likely to occur to - ✔️✔️people who occupy organizational boundary
roles
Jack has so much work to do that he doesn't even know where to begin. We can be sure that Jack
- ✔️✔️is encountering role overload
Role overload is a potential example of - ✔️✔️a stressor
Angela is a vice-president of public relations while Peter is a telephone installer. Both occupy -
✔️✔️boundary roles
People who occupy boundary role positions in organizations are especially likely to experience
stress because - ✔️✔️their roles as organizational members may be incompatible with the
demands made by the public or other organizations
Which of the following is NOT a core characteristic of burnout? - ✔️✔️Severe memory loss
According to the text, which is the most likely order of burnout stages? - ✔️✔️Emotional
exhaustion -> Cynicism -> Low self-efficacy
In everyday language, role overload refers to - ✔️✔️too much work
In the realm of job burnout, depersonalization means - ✔️✔️treating clients like objects
Burnout is a form of stress particularly associated with - ✔️✔️boundary role occupancy
The job demands-resources model is a model that specifies - ✔️✔️how job demands cause burnout
and job resources cause engagement
, What dimensions of work engagement position engagement as the opposite of burnout? -
✔️✔️Vigour and dedication
What seems to be a key factor associated with the occurrence of burnout? - ✔️✔️Dealing with
distressed clients
Which of the following is a manifestation of interpersonal conflict? - ✔️✔️Bullying
A repeated negative behaviour directed towards one or more individuals of lower power or status
that creates a hostile work environment is known as - ✔️✔️bullying
When Jerome asked Larry about his new job, he was surprised to learn that Larry's coworkers
have been teasing him and sabotaging his tools and equipment. What is this an example of? -
✔️✔️Bullying
An essential feature of bullying is - ✔️✔️its persistence
Which of the following is an example of bullying? - ✔️✔️Martin's co-workers are always teasing
and criticizing him
When a group of individuals, usually direct co-workers, "gang up" on a particular employee, it is
called - ✔️✔️mobbing
The textbook states that organizations should be striving to foster exactly the opposite of
burnout, which is extreme - ✔️✔️engagement
According to the job demands-resources model, the work environment can be described in terms
of demands and resources. Which of the following features would NOT be considered a job
demand? not qualify as job demand? - ✔️✔️Academic feature
Social relations
All of the following are examples of job resources EXCEPT - ✔️✔️role ambiguity
Which of the following is most accurate? - ✔️✔️Gender and personality are related to burnout
Which of the following is most accurate? - ✔️✔️Women are more likely to report emotional
exhaustion, and men are more likely to report depersonalization
Three friends have just graduated from university and are about to begin their first full-time jobs.
Jack has high self-esteem, Jill has high conscientiousness, and Bo has an external locus of
control. Who is most likely to experience burnout? - ✔️✔️Bo
Which of the following best represents the relationship between personality and burnout? -
✔️✔️Those with high self-esteem, high conscientiousness, and internal control report less burnout
