WGU C215 Operations Management Pre-Assessment Exam

Which definition used for quality evaluates how well a product performs its intended function? Fitness for use Support services Value for price paid Psychological criteria - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality - 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? ISO 1400 ISO 9002 ISO 9001 ISO 9000 - ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? Scatter diagram Control chart Flowchart Checklist - Checklist Which quality control tool should be used to monitor the current status or end result of a process? Checklist Flowchart Control chart Scatter diagram - Control Chart Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process? Baseline for managing quality process; investment in preventative costs; budgeting Enhance competition; understand consumer preferences; maintain communication with operations Review and recommend product changes; satisfy customer needs; open communication Reward employees; motivate staff performance; manage operations planned changes - Enhance competition; understand consumer preferences; maintain communication with operations What is the common theme in total quality management (TQM) across all functions in an organization? To satisfy customer needs To enhance management software To reward people rather than teams To ensure profit from product changes - To satisfy customer needs Which concept of variation measures the central tendency of a set of data? Mean Range Standard deviation Variable - Mean What do assignable causes of variation indicate? A computer virus was found in the system. Out-of-control signals were found in the process. Human resources found an operator was at fault. Equipment was found to be out of control. - Out-of-control signals were found in the process. Which continuous improvement method does C pk measure? The most common measurement process How close one is to a target and how consistent one is with the average performance What a process is capable of and how long it will take to conclude Parts per million on the capability index - How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? Choose 2 answers Technical tools People involvement Job design Facility location - Technical tools People involvement Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? Screen patients and schedule follow-up appointments for those who have the most serious injuries Screen patients and fast-track those with minor ailments Screen patients and send the last 25 to another facility See each patient in the order in which they arrived - Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? Choose 2 answers Closeness to manufacturing facilities Proximity to customers Warehouse storage Quality-of-life issues - Proximity to customers Quality-of-life issues What is a key factor of a location analysis for a service company? Relations with community Best operation level Effective capacity Proximity to customers - Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? Production capacity Software development Capacity planning Current economic conditions - Capacity planning Which capacity planning measurement tells how much capacity a company is using? Design capacity Effective capacity Capacity focus Capacity utilization - Capacity utilization Which two statements are true about effective capacity? Choose 2 answers An effective capacity is lower than design capacity. An effective capacity is a permanent measure used to achieve design capacity. An effective capacity is a temporary measure used to achieve design capacity. An effective capacity maintains a minimum output rate under normal conditions. - An effective capacity is lower than design capacity. An effective capacity is a permanent measure used to achieve design capacity. When is capacity measurement at the best operating level? At the minimum point of the cost curve At maximum capacity When the average unit cost is minimized When the total cost is minimized - When the average unit cost is minimized Which two capacity measurement concepts should a firm consider when conducting a location analysis? Choose 2 answers Throughput time Proximity to sources of supply Building employee relations Site considerations - Proximity to sources of supply Site considerations What is a major factor in the decision to locate a business near its primary market territory? Proximity to customers Proximity to a community center Proximity to parks Proximity to labor - Proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.