Effective Listening - ANSWER It is all about knowing what we are listening
for. What you listen for is what you HEAR:
1. Self-Talk: What a person assumes about self and current situation.
2. Goals: What person assumes would make life better.
3. Barriers: Why they think they cannot have that life.
Change Story = Change Person
1st Step: Igniting Spark of Hope - ANSWER 1. Interest: Discover a field of
interest.
Once interest is acknowledged ask questions to find out what is wanted.
Tell me more? How did you become interested in this?
2nd Step: Spark of Hope Ignited - ANSWER 2. Cost/ Benefits: Research C/B
of change being implemented.
It is the benefits of change being implemented that motivate a person to act. Ask
questions that research benefits.
Benefit of doing this? Cost of not doing this?
3rd Step: Spark of Hope - ANSWER 3. Able to Do: Identify what person can
do.
, Individual must be able to see they can act for themselves. Use questions which
examine how to begin change.
What do you do to begin? What of this you could do?
4th Step: Igniting Spark of Hope - ANSWER 4. Need Help With: Look for
something which will require new skills.
Always there are limits to change or the change will already have occurred.
Question to discover limits.
Challenges you might be experiencing? What support is required?
5th Step: Igniting Spark of Hope - ANSWER 5. Supports: Explore the person's
support network.
Nobody changes much by themselves. Ask questions that challenge their
support base.
Who would help this change? Who wouldn't?
Dissatisfaction as an Avenue for Change - ANSWER For when a colleague is
unable to tell you about his wants/desires. Same process as "Igniting a Spark of
Hope" except that rather than the area of interest being a want/desire, it is a
dissatisfaction.
More Dissatisfaction= More Willingness to Change
How might a peer specialist improve the Igniting Spark of Hope process? -
ANSWER Use his/her own recovery experience as the thread throughout the
process to deepens the relationship. Strive to UNDERSTAND and RELATE
similar experiences.
for. What you listen for is what you HEAR:
1. Self-Talk: What a person assumes about self and current situation.
2. Goals: What person assumes would make life better.
3. Barriers: Why they think they cannot have that life.
Change Story = Change Person
1st Step: Igniting Spark of Hope - ANSWER 1. Interest: Discover a field of
interest.
Once interest is acknowledged ask questions to find out what is wanted.
Tell me more? How did you become interested in this?
2nd Step: Spark of Hope Ignited - ANSWER 2. Cost/ Benefits: Research C/B
of change being implemented.
It is the benefits of change being implemented that motivate a person to act. Ask
questions that research benefits.
Benefit of doing this? Cost of not doing this?
3rd Step: Spark of Hope - ANSWER 3. Able to Do: Identify what person can
do.
, Individual must be able to see they can act for themselves. Use questions which
examine how to begin change.
What do you do to begin? What of this you could do?
4th Step: Igniting Spark of Hope - ANSWER 4. Need Help With: Look for
something which will require new skills.
Always there are limits to change or the change will already have occurred.
Question to discover limits.
Challenges you might be experiencing? What support is required?
5th Step: Igniting Spark of Hope - ANSWER 5. Supports: Explore the person's
support network.
Nobody changes much by themselves. Ask questions that challenge their
support base.
Who would help this change? Who wouldn't?
Dissatisfaction as an Avenue for Change - ANSWER For when a colleague is
unable to tell you about his wants/desires. Same process as "Igniting a Spark of
Hope" except that rather than the area of interest being a want/desire, it is a
dissatisfaction.
More Dissatisfaction= More Willingness to Change
How might a peer specialist improve the Igniting Spark of Hope process? -
ANSWER Use his/her own recovery experience as the thread throughout the
process to deepens the relationship. Strive to UNDERSTAND and RELATE
similar experiences.
