ISM3004 Exam 1 Questions with Correct Answers Latest Update 2025 Rated 100%
disruption - Answers radical technological changes in recent that have made it impossible for many
industries to continue operating in their normal way
why is technology a disruptor? - Answers it creates both treasure and tumult
what was the normal way of doing video rentals? - Answers renting DVDs from brick and mortar stores
what was the tech change for video rentals? - Answers mailing DVDs became streaming them online
treasure and tumult - video rentals - Answers Netflix becomes the leader in the movie watching
industry, while Blockbuster goes bankrupt and closes most stores nationwide
share economy - Answers a phenomenon whereby asset owners can use digital clearinghouses to
capitalize the unused capacity of things they already have
how does IT bring asset owners and consumers together in the share economy? - Answers consumers
are renting from their peers rather than from companies
how is the share economy disruptive? - Answers the assets of a company (hotels, rental cars, etc.) are
not the only assets out there. there are other alternatives and sometimes they are cheaper.
who proposed moore's law? - Answers gordon moore, co-founder of Intel
moore's law - Answers the number of transistors per square inch on an integrated chip will
approximately double every 24 months
what is the tipping point of social media? - Answers mobile commerce - retailers make more sales from
mobile devices than any other device
reverse innovation - Answers when companies initially develop products for niche or underdeveloped
markets, and then expand them into their original or home markets
what is the impact of mobile phone use in developing countries? - Answers mobile phone use in
developing countries drives strong economic growth
how does the Hype Cycle help organizations make good decisions about technology? - Answers it shows
which technologies are going to be/should be adopted
hype cycle axes - Answers --vertical axis: expectations - bottom (who cares) and top (this changes
everything)
--horizontal axis: the passage of time
hype cycle range of impact - Answers --low: slight process improvements, minimal financial impact
--moderate: existing processes improved incrementally, revenue up/costs down
, --high: new ways of performing processes, significant increases in revenue/decreases in cost
--transformational: new ways of doing business, major shifts in industry
hype cycle danger zones - Answers adopting too early, giving up too son, adopting too late
digital workplace - Answers a business strategy to boost employee engagement and agility through a
more consumerized work environment
organization-centric work environment - Answers employees have to use tools purchased for the
workplace
engagement - Answers the emotional commitment an employee has to the organization and its goals
3 levels of engagement - Answers --engaged: involved and enthusiastic, real emotional connections,
commit time and talent
--not engaged: might be satisfied, does the bare minimum, have not bought into the organization's
mission
--actively disengaged: consistently negative, vocal, creates toxic environment
why is engagement important? - Answers units with employee engagement are 17% more productive
and 21% more profitable
how common is engagement among U.S. workers? worldwide? - Answers U.S. - 33%
worldwide - 15%
digital dexterity - Answers the ability and desire of the workforce to use existing and emerging
technology for better business outcomes
legos metaphor - Answers consumerization - combining apps and tools like legos to benefit our personal
lives and work
consumerization - Answers using technology that is personally owned to make our lives run more
smoothly; combining personally owned technology with corporate applications and data
gig economy - Answers an environment in which temporary positions are common and organizations
contract with independent workers for short-term engagements; technology-enabled model for
organizing the workplace
why might employees like the gig economy? - Answers enjoy working on projects that you care about,
being able to control what times you work, puts skilled and engaged workers together
how can the gig economy benefit employers? - Answers allows them to assemble teams quickly by
pulling from freelancers
disruption - Answers radical technological changes in recent that have made it impossible for many
industries to continue operating in their normal way
why is technology a disruptor? - Answers it creates both treasure and tumult
what was the normal way of doing video rentals? - Answers renting DVDs from brick and mortar stores
what was the tech change for video rentals? - Answers mailing DVDs became streaming them online
treasure and tumult - video rentals - Answers Netflix becomes the leader in the movie watching
industry, while Blockbuster goes bankrupt and closes most stores nationwide
share economy - Answers a phenomenon whereby asset owners can use digital clearinghouses to
capitalize the unused capacity of things they already have
how does IT bring asset owners and consumers together in the share economy? - Answers consumers
are renting from their peers rather than from companies
how is the share economy disruptive? - Answers the assets of a company (hotels, rental cars, etc.) are
not the only assets out there. there are other alternatives and sometimes they are cheaper.
who proposed moore's law? - Answers gordon moore, co-founder of Intel
moore's law - Answers the number of transistors per square inch on an integrated chip will
approximately double every 24 months
what is the tipping point of social media? - Answers mobile commerce - retailers make more sales from
mobile devices than any other device
reverse innovation - Answers when companies initially develop products for niche or underdeveloped
markets, and then expand them into their original or home markets
what is the impact of mobile phone use in developing countries? - Answers mobile phone use in
developing countries drives strong economic growth
how does the Hype Cycle help organizations make good decisions about technology? - Answers it shows
which technologies are going to be/should be adopted
hype cycle axes - Answers --vertical axis: expectations - bottom (who cares) and top (this changes
everything)
--horizontal axis: the passage of time
hype cycle range of impact - Answers --low: slight process improvements, minimal financial impact
--moderate: existing processes improved incrementally, revenue up/costs down
, --high: new ways of performing processes, significant increases in revenue/decreases in cost
--transformational: new ways of doing business, major shifts in industry
hype cycle danger zones - Answers adopting too early, giving up too son, adopting too late
digital workplace - Answers a business strategy to boost employee engagement and agility through a
more consumerized work environment
organization-centric work environment - Answers employees have to use tools purchased for the
workplace
engagement - Answers the emotional commitment an employee has to the organization and its goals
3 levels of engagement - Answers --engaged: involved and enthusiastic, real emotional connections,
commit time and talent
--not engaged: might be satisfied, does the bare minimum, have not bought into the organization's
mission
--actively disengaged: consistently negative, vocal, creates toxic environment
why is engagement important? - Answers units with employee engagement are 17% more productive
and 21% more profitable
how common is engagement among U.S. workers? worldwide? - Answers U.S. - 33%
worldwide - 15%
digital dexterity - Answers the ability and desire of the workforce to use existing and emerging
technology for better business outcomes
legos metaphor - Answers consumerization - combining apps and tools like legos to benefit our personal
lives and work
consumerization - Answers using technology that is personally owned to make our lives run more
smoothly; combining personally owned technology with corporate applications and data
gig economy - Answers an environment in which temporary positions are common and organizations
contract with independent workers for short-term engagements; technology-enabled model for
organizing the workplace
why might employees like the gig economy? - Answers enjoy working on projects that you care about,
being able to control what times you work, puts skilled and engaged workers together
how can the gig economy benefit employers? - Answers allows them to assemble teams quickly by
pulling from freelancers
