Assignment 2 Semester 1 2025
Detailed Solutions, References & Explanations
Unique number:
Due Date: 17 April 2025
QUESTION 1
1.1. Ten principles That Guide an Organisation Through the Change Management
Process
Introduction
Change management is essential for organisations to remain competitive and adaptive in a
rapidly evolving environment. At First National Bank (FNB), a robust change management
process is critical to ensure that new strategies, technologies, and market demands are
successfully implemented. The following ten principles guide FNB through change, ensuring
that every level of the organisation is engaged and the transition is both sustainable and
effective. First National Bank (FNB) as the organisation of choice.
1. Active Leadership
Change must start at the top. At FNB, senior executives set the tone by leading digital
Terms
transformation initiatives such as the introduction of the eWallet Pro and app-based of use
banking
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