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Exam (elaborations)

CPHQ STUDY GUIDE QUESTIONS WITH COMPLETE ANSWERS

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CPHQ STUDY GUIDE QUESTIONS WITH COMPLETE ANSWERS

Course
CPHQ

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*Which of the following contracts would be most appropriate when remodeling an old
wing of a hospital? <<<NOT formal contract, cost reimbursement contract or fixed price
contract>>>


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, Time and materials contract




*In the lean enterprise model, what is the first step toward improving quality? <<<NOT
reviewing product design, understanding expectations or identifying potential defects>>>


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Establishing performance metrics




*What is one disadvantage of the visioning strategy for setting goals? <<<NOT it isolates
team members, tends to bring internal conflict or tends to reinforce group norms>>>


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The group must have at least six members for it to be feasible




*A hospital uses the same labels for all prescriptions, but they do not fit on the smallest
containers so employees must cut and paste. This is an example of <<<NOT
overproduction, queuing or WIP>>>


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Extra processing

,*During a meeting, the facilitator must intervene several times to stop disputes between
participants. Is this appropriate?


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Yes, but the facilitator should stay in the background unless the progress of
the meeting is threatened




*A hospital manager operates on the assumption that his employees will thrive when they
are given responsibility and the opportunity to perform well. The manager's beliefs are
aligned with <<<NOT Theory of constraints, Theory X or Theory Z>>>


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Theory Y




The most common and effective style of checklist for hospital employees is


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a. Standardized and rarely updated
b. Requires detailed responses
c. Only required for new employees
*d. Designed to prompt a response of "yes" to almost every question

, *In lean enterprise, which is the worst type of waste? <<<NOT extra processing, queuing
or transport>>>


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Overproduction




*Which of the following factors is -not- included in a calculation of risk priority number?
<<<INCLUDE severity of possible adverse events, effectiveness of controls and likelihood
of an adverse effect>>>


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Cost of controls




*Because the hospital is busy, an anesthesiologist is given less time than usual to examine
the infusion device that will be delivering medication to a patient during surgery. The
machine malfunctions and the doctors on hand must work feverishly to save the patient's
life. This is an example of <<<NOT active, equipment or system error>>>


Give this one a try later!


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Uploaded on
April 6, 2025
Number of pages
47
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

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