IHOP MENU TEST EXAM QUESTIONS
AND ANSWERS 100% PASS
What is your server greeting with a smile for A.M. shifts? - ✔✔Good Morning, I am ----
Can I start you off with some fresh coffee or orange juice?
What is your server greeting with a smile for P.M. shifts? - ✔✔Good
Afternoon/Evening, I am --- Can I start you off with an Iced Coffee or a sweet tea?
How many ounces in a water glass? - ✔✔10
How many ounces in a large glass? - ✔✔20
How many ounces in a kids beverage? - ✔✔12
Servers must "echo" all food orders, T or F? - ✔✔True
Servers must point out menu handouts or make guests aware of at promotions, T or F? -
✔✔True
While serving during any meal period you must suggest a specific beverage, T or F? -
✔✔True
What two beverages do not get free refills? - ✔✔Milk and all juices
The customer should be acknowledged by someone in how many minutes from the
time they sat down? - ✔✔2 Minutes
COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED 1
, With what meats should steak knives be used? - ✔✔T-bone, tilapia, steak tips, smoked
sausage, CFS
What is the first question you ask customers before taking an order? - ✔✔Are these
checks separate?
When should you use a tray to carry out beverages? - ✔✔3 or more drinks
What are the 7 service success steps? - ✔✔1. Greet and seat 2. Acknowledge 3. Take
order 4. Deliver pre-meal items 5. Check back 6. Drop of check 7. Take payment
According to "Voice of the Guest" reports, what are the three areas of service steps
responsibilities that are inconsistently executed? - ✔✔1. Suggest and up sell 2. Mention
TV Specials Handout 3. Offer a specific beverage
Extra napkins are given by request only, T or F? - ✔✔True
How many ounces in the CFS? - ✔✔8 ounces
How many ounces in the T-Bone Steak? - ✔✔10 ounces
What is the proper procedure for telling the kitchen what you need? - ✔✔Tell the wheel
man what you need not what the customer said.
What age do you have to be to order from the kids menu? - ✔✔12 or under
Any juice must be charged full menu price, children's beverages do not include juice, t
or f? - ✔✔True
Can fresh fruit be substituted for any breakfast side? - ✔✔Yes
What three flavors of coffee do we offer? - ✔✔Mocha, vanilla, and original
What are the two splashed beverages we offer and do the get free refills? -
✔✔Splashberry and Tropical Island Twist, Yes.
COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED 2
AND ANSWERS 100% PASS
What is your server greeting with a smile for A.M. shifts? - ✔✔Good Morning, I am ----
Can I start you off with some fresh coffee or orange juice?
What is your server greeting with a smile for P.M. shifts? - ✔✔Good
Afternoon/Evening, I am --- Can I start you off with an Iced Coffee or a sweet tea?
How many ounces in a water glass? - ✔✔10
How many ounces in a large glass? - ✔✔20
How many ounces in a kids beverage? - ✔✔12
Servers must "echo" all food orders, T or F? - ✔✔True
Servers must point out menu handouts or make guests aware of at promotions, T or F? -
✔✔True
While serving during any meal period you must suggest a specific beverage, T or F? -
✔✔True
What two beverages do not get free refills? - ✔✔Milk and all juices
The customer should be acknowledged by someone in how many minutes from the
time they sat down? - ✔✔2 Minutes
COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED 1
, With what meats should steak knives be used? - ✔✔T-bone, tilapia, steak tips, smoked
sausage, CFS
What is the first question you ask customers before taking an order? - ✔✔Are these
checks separate?
When should you use a tray to carry out beverages? - ✔✔3 or more drinks
What are the 7 service success steps? - ✔✔1. Greet and seat 2. Acknowledge 3. Take
order 4. Deliver pre-meal items 5. Check back 6. Drop of check 7. Take payment
According to "Voice of the Guest" reports, what are the three areas of service steps
responsibilities that are inconsistently executed? - ✔✔1. Suggest and up sell 2. Mention
TV Specials Handout 3. Offer a specific beverage
Extra napkins are given by request only, T or F? - ✔✔True
How many ounces in the CFS? - ✔✔8 ounces
How many ounces in the T-Bone Steak? - ✔✔10 ounces
What is the proper procedure for telling the kitchen what you need? - ✔✔Tell the wheel
man what you need not what the customer said.
What age do you have to be to order from the kids menu? - ✔✔12 or under
Any juice must be charged full menu price, children's beverages do not include juice, t
or f? - ✔✔True
Can fresh fruit be substituted for any breakfast side? - ✔✔Yes
What three flavors of coffee do we offer? - ✔✔Mocha, vanilla, and original
What are the two splashed beverages we offer and do the get free refills? -
✔✔Splashberry and Tropical Island Twist, Yes.
COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED 2
