CIS 106 Unit 11 Final Exam
1. Match each cloud computing definition on the left with the appropriate characteristic on the
right. Each characteristic may be used once, more than once, or not at all.
● Provides resources to a single organization.
○ Private cloud
● Combines public, private, and community cloud resources from different service
providers.
○ Hybrid cloud
● Designed to be shared by several organizations.
○ Community cloud
● Provides computing resources that are accessible to the general public.
○ Public cloud
● Keeps an organization's data separate and secure from any other organization using the
same service provider.
○ Private cloud
2. The hard drive (HDD) you are installing in a PC is the boot drive with the operating system on
it. You want to make sure that the BIOS recognizes this HDD as the boot drive without the need
to configure it as the boot drive in BIOS.
Which of the following should you do to make sure the HDD is recognized as the boot drive
automatically?
Connect the HDD to the lowest numbered SATA connector on the motherboard.
3. Which type of USB 3.0 connector is shown here?
Micro B
4. What are the benefits of installing integration services (IS) on a Hyper-V Windows virtual
machine? (Select two.)
● Dramatically improves performance by installing Hyper-V aware drivers.
● Lets you cut and paste between the virtual machine and host.
, CIS 106 Unit 11 Final Exam
5. You are the PC technician for a company. An employee has gone to a meeting while you fix
the computer in her office. She accidentally left a report open next to her computer. It states that
a friend of yours in accounting will be submitted for review if their poor work performance
continues.
Which of the following is the BEST action to take?
Ignore the paper and tell no one of its contents.
6. To answer this question, complete the lab using the information below.
You are one of the IT administrators for a corporate network. Your manager (Melanie) has been
working on a help desk ticket that was created by the marketing manager (Elijah). Your manager has
now asked you to complete the remaining requirements for this ticket.
In this lab, your task is to:
● Open Issue Trax and the open ticket.
● Assign the ticket to yourself (Me).
● Resolve the remaining issues using the information found in the open ticket.
● Add a comment to the ticket indicating that it has been resolved.
● Close the ticket.
7. Which of the following are most helpful in keeping a computer cool? (Select two.)
● Vacuum dust from the system regularly.
● Verify that cooling fans are not circulating air in the wrong direction.
8. To answer this question, complete the lab using the information below.
You are a new employee on a computer named Office1. After working for a few days, you realize
that it would be helpful if you had the digital audio editor named Audacity installed on your computer.
When you try to install this program, your system shows you a prompt asking you to enter a
username and password for an administrator account. Since you have not been given local
administrative rights, you need to create a help desk ticket requesting that this software be installed.
In this lab, your task is to:
● Open the company's help desk ticketing system, Issue Trax.
● Create a new ticket requesting that Audacity be installed using the following information:
○ Summary: Need Audacity installed
1. Match each cloud computing definition on the left with the appropriate characteristic on the
right. Each characteristic may be used once, more than once, or not at all.
● Provides resources to a single organization.
○ Private cloud
● Combines public, private, and community cloud resources from different service
providers.
○ Hybrid cloud
● Designed to be shared by several organizations.
○ Community cloud
● Provides computing resources that are accessible to the general public.
○ Public cloud
● Keeps an organization's data separate and secure from any other organization using the
same service provider.
○ Private cloud
2. The hard drive (HDD) you are installing in a PC is the boot drive with the operating system on
it. You want to make sure that the BIOS recognizes this HDD as the boot drive without the need
to configure it as the boot drive in BIOS.
Which of the following should you do to make sure the HDD is recognized as the boot drive
automatically?
Connect the HDD to the lowest numbered SATA connector on the motherboard.
3. Which type of USB 3.0 connector is shown here?
Micro B
4. What are the benefits of installing integration services (IS) on a Hyper-V Windows virtual
machine? (Select two.)
● Dramatically improves performance by installing Hyper-V aware drivers.
● Lets you cut and paste between the virtual machine and host.
, CIS 106 Unit 11 Final Exam
5. You are the PC technician for a company. An employee has gone to a meeting while you fix
the computer in her office. She accidentally left a report open next to her computer. It states that
a friend of yours in accounting will be submitted for review if their poor work performance
continues.
Which of the following is the BEST action to take?
Ignore the paper and tell no one of its contents.
6. To answer this question, complete the lab using the information below.
You are one of the IT administrators for a corporate network. Your manager (Melanie) has been
working on a help desk ticket that was created by the marketing manager (Elijah). Your manager has
now asked you to complete the remaining requirements for this ticket.
In this lab, your task is to:
● Open Issue Trax and the open ticket.
● Assign the ticket to yourself (Me).
● Resolve the remaining issues using the information found in the open ticket.
● Add a comment to the ticket indicating that it has been resolved.
● Close the ticket.
7. Which of the following are most helpful in keeping a computer cool? (Select two.)
● Vacuum dust from the system regularly.
● Verify that cooling fans are not circulating air in the wrong direction.
8. To answer this question, complete the lab using the information below.
You are a new employee on a computer named Office1. After working for a few days, you realize
that it would be helpful if you had the digital audio editor named Audacity installed on your computer.
When you try to install this program, your system shows you a prompt asking you to enter a
username and password for an administrator account. Since you have not been given local
administrative rights, you need to create a help desk ticket requesting that this software be installed.
In this lab, your task is to:
● Open the company's help desk ticketing system, Issue Trax.
● Create a new ticket requesting that Audacity be installed using the following information:
○ Summary: Need Audacity installed
