SERVICENOW HRSD OVERVIEW UPDATED QUESTIONS
AND ANSWERS
What are the departments that related to HR? - CORRECT ANSWER✅✅✅HR, Legal, Payroll,
Employee Relations, IT, Facilities
How Does ServiceNow HRSD improve employee experience? - CORRECT ANSWER✅✅✅by
automating routine tasks, providing tools that help HR professionals deliver various HR services and
timely communication
What can employees search while using the Employee Service Center? - CORRECT ANSWER✅✅✅HR
Knowledge
Chat with HR
Ask a question
Submit HR Requests
Who uses ServiceNow HRSD? - CORRECT ANSWER✅✅✅Employees or Wokers
HR Professionals
Other Departments
Leadership
What are the benefits of ServiceNow HRSD? - CORRECT ANSWER✅✅✅1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What are the ServiceNow HRSD Platforms - CORRECT ANSWER✅✅✅1. Dedicated HR Service
Solution
2. Enterprise Service Platform
2.1 Cross Departmental Process
2.2 One Platform for employee service
,2.3 Extensible
What are the ServiceNow HRSD applications? - CORRECT ANSWER✅✅✅1. HR Case and Knowledge
Management
2. Employee Service Center
3. Lifecycle Events
4. HR Integrations
5. HR Performance Analytics Content Pack
6. Employee Document Management
What is the HR Case and Knowledge Management application? - CORRECT ANSWER✅✅✅It allows
for HR Case management, benefits tracking, HR skills management, HR administration, and more
NOTE: HR Security is also activated when core HR application is enabled
What is the Employee Service Center? - CORRECT ANSWER✅✅✅Optional way for employees to
engage with HR. It allows employees to access their employee profile, request HR services, and search
the knowledge base
What is a lifecycle event application? - CORRECT ANSWER✅✅✅Optional application that works
behind the scenes to synchronize ServiceNow with external HR systems
What is the HR Performance Analytics Content Pack? - CORRECT ANSWER✅✅✅It is an optional
application that measures HR Key Performance Indicators regularly to track performance over time.
HR Performance Analytics requires a separate subscription to the Premium Performance Analytics
Application
What is the Employee Document Management application? - CORRECT ANSWER✅✅✅It is an
optional application that provides a central location for storing and managing employee documents.
,When paired with the HRSD, the application is integrated within the HR user interface and utilizes HR
profile, HR criteria, and HR Services
Are Human Resource applications in ServiceNow scoped? - CORRECT ANSWER✅✅✅Yes
1. Scoped applications provide an additional layer of control over HR data
2. From a security perspective, scoping brings several benefits
What are the 5 components of HRSD? - CORRECT ANSWER✅✅✅1. Tables
2. Groups, Roles, Skills
3. Properties
4. Data Policies, Scripts, Business Rules
5. Events and Email notifications
What are the scoped Administrator roles in HRSD? - CORRECT ANSWER✅✅✅1. HR Admin
2. Lifecycle Events Admin
3. Employee Service Center Admin
4. Integrations Admin
5. Document Management Admin
Define HR Admin - CORRECT ANSWER✅✅✅Human Resources: Core
They configure HR cases, HR services, HR surveys, HR profiles
Define Lifecycle events admin - CORRECT ANSWER✅✅✅Human Resources: Lifecycle Events
They configure Lifecycle events, activities, and activity sets
Define Employee Service Center Admin - CORRECT ANSWER✅✅✅Human Resources: Service Portal
, They configure the Employee Service Center
Define Integrations Admin - CORRECT ANSWER✅✅✅Human Resources: Integrations
They configure the HR integration applications
Define Document Management Admin - CORRECT ANSWER✅✅✅Employee Document Manager
They configure document types, retention policies, and legal holds
What role is required at minimum for an HR professional to access HR applications? - CORRECT
ANSWER✅✅✅HR Basic Role
What does System admin lose access to when the HR role has been moved? - CORRECT
ANSWER✅✅✅1. HR case
2. HR admin
3. HR Dashboards and Reports
4. HR Profile
5. Lifecycle events
Which role assigns the users to HR groups? - CORRECT ANSWER✅✅✅HR Admin
What is the system property that ensures atleast two users have the HR Admin role? - CORRECT
ANSWER✅✅✅sn_hr_ef.min_admin_count
What are the 5 modules under HR Case and Knowledge Management Application? - CORRECT
ANSWER✅✅✅1. HR Case Management
2. HR Case Auto-Assignment
3. HR Bulk Case Creation
4. Track HR Metrics
AND ANSWERS
What are the departments that related to HR? - CORRECT ANSWER✅✅✅HR, Legal, Payroll,
Employee Relations, IT, Facilities
How Does ServiceNow HRSD improve employee experience? - CORRECT ANSWER✅✅✅by
automating routine tasks, providing tools that help HR professionals deliver various HR services and
timely communication
What can employees search while using the Employee Service Center? - CORRECT ANSWER✅✅✅HR
Knowledge
Chat with HR
Ask a question
Submit HR Requests
Who uses ServiceNow HRSD? - CORRECT ANSWER✅✅✅Employees or Wokers
HR Professionals
Other Departments
Leadership
What are the benefits of ServiceNow HRSD? - CORRECT ANSWER✅✅✅1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What are the ServiceNow HRSD Platforms - CORRECT ANSWER✅✅✅1. Dedicated HR Service
Solution
2. Enterprise Service Platform
2.1 Cross Departmental Process
2.2 One Platform for employee service
,2.3 Extensible
What are the ServiceNow HRSD applications? - CORRECT ANSWER✅✅✅1. HR Case and Knowledge
Management
2. Employee Service Center
3. Lifecycle Events
4. HR Integrations
5. HR Performance Analytics Content Pack
6. Employee Document Management
What is the HR Case and Knowledge Management application? - CORRECT ANSWER✅✅✅It allows
for HR Case management, benefits tracking, HR skills management, HR administration, and more
NOTE: HR Security is also activated when core HR application is enabled
What is the Employee Service Center? - CORRECT ANSWER✅✅✅Optional way for employees to
engage with HR. It allows employees to access their employee profile, request HR services, and search
the knowledge base
What is a lifecycle event application? - CORRECT ANSWER✅✅✅Optional application that works
behind the scenes to synchronize ServiceNow with external HR systems
What is the HR Performance Analytics Content Pack? - CORRECT ANSWER✅✅✅It is an optional
application that measures HR Key Performance Indicators regularly to track performance over time.
HR Performance Analytics requires a separate subscription to the Premium Performance Analytics
Application
What is the Employee Document Management application? - CORRECT ANSWER✅✅✅It is an
optional application that provides a central location for storing and managing employee documents.
,When paired with the HRSD, the application is integrated within the HR user interface and utilizes HR
profile, HR criteria, and HR Services
Are Human Resource applications in ServiceNow scoped? - CORRECT ANSWER✅✅✅Yes
1. Scoped applications provide an additional layer of control over HR data
2. From a security perspective, scoping brings several benefits
What are the 5 components of HRSD? - CORRECT ANSWER✅✅✅1. Tables
2. Groups, Roles, Skills
3. Properties
4. Data Policies, Scripts, Business Rules
5. Events and Email notifications
What are the scoped Administrator roles in HRSD? - CORRECT ANSWER✅✅✅1. HR Admin
2. Lifecycle Events Admin
3. Employee Service Center Admin
4. Integrations Admin
5. Document Management Admin
Define HR Admin - CORRECT ANSWER✅✅✅Human Resources: Core
They configure HR cases, HR services, HR surveys, HR profiles
Define Lifecycle events admin - CORRECT ANSWER✅✅✅Human Resources: Lifecycle Events
They configure Lifecycle events, activities, and activity sets
Define Employee Service Center Admin - CORRECT ANSWER✅✅✅Human Resources: Service Portal
, They configure the Employee Service Center
Define Integrations Admin - CORRECT ANSWER✅✅✅Human Resources: Integrations
They configure the HR integration applications
Define Document Management Admin - CORRECT ANSWER✅✅✅Employee Document Manager
They configure document types, retention policies, and legal holds
What role is required at minimum for an HR professional to access HR applications? - CORRECT
ANSWER✅✅✅HR Basic Role
What does System admin lose access to when the HR role has been moved? - CORRECT
ANSWER✅✅✅1. HR case
2. HR admin
3. HR Dashboards and Reports
4. HR Profile
5. Lifecycle events
Which role assigns the users to HR groups? - CORRECT ANSWER✅✅✅HR Admin
What is the system property that ensures atleast two users have the HR Admin role? - CORRECT
ANSWER✅✅✅sn_hr_ef.min_admin_count
What are the 5 modules under HR Case and Knowledge Management Application? - CORRECT
ANSWER✅✅✅1. HR Case Management
2. HR Case Auto-Assignment
3. HR Bulk Case Creation
4. Track HR Metrics
