CA Household Movers Exam
Question 1: What is the primary function of the California Public Utilities Commission (CPUC)
regarding household movers?
A. Setting moving prices
B. Regulating the household moving industry
C. Overseeing federal transportation policies
D. Issuing moving permits
Answer: B
Explanation: The CPUC is responsible for regulating the household moving industry in
California, ensuring that companies comply with state laws and regulations.
Question 2: Which of the following best describes an interstate move?
A. A move within a single city
B. A move between different states
C. A move within the same county
D. A move from one building to another
Answer: B
Explanation: Interstate moves involve transporting household goods across state lines, which is
subject to federal as well as state regulations.
Question 3: What is one of the key licensing requirements for household movers in California?
A. A general business license only
B. A specialized household moving license
C. A federal transportation permit
D. A temporary permit issued by local municipalities
Answer: B
Explanation: Household movers in California must obtain a specialized license that meets state
regulatory standards, ensuring they adhere to industry requirements.
Question 4: Which entity is primarily responsible for enforcing regulations in the California
moving industry?
A. The Department of Motor Vehicles
B. The California Public Utilities Commission (CPUC)
C. The Federal Motor Carrier Safety Administration
D. Local city councils
Answer: B
Explanation: The CPUC is the primary regulatory body that enforces rules and regulations for
household movers in California.
Question 5: When establishing a moving company in California, which business structure is
commonly considered for its liability protection?
A. Sole proprietorship
,B. Partnership
C. Limited Liability Company (LLC)
D. Informal group
Answer: C
Explanation: An LLC is popular because it provides personal liability protection while allowing
operational flexibility.
Question 6: What is a primary legal consideration when setting up a moving company in
California?
A. Only obtaining a general business license
B. Registering with the California Secretary of State
C. Avoiding any contracts with customers
D. Operating without any advertisements
Answer: B
Explanation: Registration with the state is a key legal requirement to ensure the business operates
within California’s regulatory framework.
Question 7: Which practice is essential for legal advertising in the California moving industry?
A. Making unsubstantiated claims
B. Adhering to truth in advertising laws
C. Exaggerating service quality
D. Avoiding all customer testimonials
Answer: B
Explanation: Advertising must be truthful and transparent to comply with legal standards and
protect consumer rights.
Question 8: How should moving companies handle contracts with clients according to best
practices?
A. Verbally agreeing on terms only
B. Using detailed written agreements
C. Relying on informal emails
D. Not outlining any payment details
Answer: B
Explanation: Detailed written agreements help clarify service expectations, pricing, and
responsibilities, reducing disputes.
Question 9: Which pricing structure is typically used for long-distance moves?
A. Hourly rate
B. Flat rate
C. Per-room pricing
D. Free service with tips
Answer: B
Explanation: Flat rates are commonly used for long-distance moves as they provide a predictable
cost for customers over longer distances.
,Question 10: What factor does NOT usually influence the cost of moving services?
A. Distance of the move
B. Weight of the household goods
C. Time of year
D. The moving company's logo design
Answer: D
Explanation: The design of a company’s logo has no bearing on moving costs, while distance,
weight, and seasonal demand do.
Question 11: When preparing a moving quote, which document is required for pricing
transparency?
A. An oral estimate
B. A detailed written estimate
C. A business card
D. A handwritten note
Answer: B
Explanation: A detailed written estimate ensures transparency and provides both parties with a
clear understanding of the pricing structure.
Question 12: What should be disclosed in a moving contract regarding additional fees?
A. Only the base price
B. Any surcharges such as fuel or stair fees
C. Only federal taxes
D. Hidden administrative fees
Answer: B
Explanation: Transparency about any additional fees such as fuel surcharges or charges for
handling heavy items is legally required.
Question 13: Which of the following is a best practice when packing fragile household goods?
A. Overpacking boxes to save time
B. Using proper padding and labeling
C. Using only newspaper as cushioning
D. Mixing fragile items with heavy items
Answer: B
Explanation: Using proper packing materials and clearly labeling fragile items helps protect them
during transit.
Question 14: What is an essential step during the inventory tracking process in a move?
A. Estimating item value
B. Creating a detailed inventory list
C. Ignoring small items
D. Only listing large furniture
Answer: B
Explanation: A detailed inventory list ensures that all items are accounted for and can help
resolve any claims for loss or damage.
, Question 15: Which item is typically restricted from being moved due to safety concerns?
A. Books
B. Hazardous materials
C. Clothing
D. Kitchen utensils
Answer: B
Explanation: Hazardous materials are often restricted because they pose safety risks during
transit.
Question 16: What is the proper technique for labeling packed boxes?
A. Use a random number sequence
B. Label each box with its contents and destination room
C. Write the date only
D. Leave boxes unlabeled to save time
Answer: B
Explanation: Proper labeling with detailed content descriptions and destination helps streamline
unpacking and tracking.
Question 17: Which piece of equipment is essential for safely moving heavy furniture?
A. A standard office chair
B. Dollies and straps
C. A small backpack
D. A broom
Answer: B
Explanation: Dollies and straps help move heavy furniture safely and reduce the risk of injury
and damage.
Question 18: How often should moving trucks and equipment be inspected?
A. Only when a problem occurs
B. Regularly, according to a maintenance schedule
C. Once every five years
D. Never, if they appear to work
Answer: B
Explanation: Regular inspections according to a maintenance schedule ensure that all equipment
is in proper working order and safe for use.
Question 19: What is a common vehicle-related safety protocol during a move?
A. Overloading the truck
B. Securing goods properly during transit
C. Driving at high speeds
D. Ignoring weight limits
Answer: B
Explanation: Securing goods properly helps prevent damage and accidents during transportation.
Question 20: Which of the following best defines full-value protection in moving insurance?
A. Insurance covering only truck damage
Question 1: What is the primary function of the California Public Utilities Commission (CPUC)
regarding household movers?
A. Setting moving prices
B. Regulating the household moving industry
C. Overseeing federal transportation policies
D. Issuing moving permits
Answer: B
Explanation: The CPUC is responsible for regulating the household moving industry in
California, ensuring that companies comply with state laws and regulations.
Question 2: Which of the following best describes an interstate move?
A. A move within a single city
B. A move between different states
C. A move within the same county
D. A move from one building to another
Answer: B
Explanation: Interstate moves involve transporting household goods across state lines, which is
subject to federal as well as state regulations.
Question 3: What is one of the key licensing requirements for household movers in California?
A. A general business license only
B. A specialized household moving license
C. A federal transportation permit
D. A temporary permit issued by local municipalities
Answer: B
Explanation: Household movers in California must obtain a specialized license that meets state
regulatory standards, ensuring they adhere to industry requirements.
Question 4: Which entity is primarily responsible for enforcing regulations in the California
moving industry?
A. The Department of Motor Vehicles
B. The California Public Utilities Commission (CPUC)
C. The Federal Motor Carrier Safety Administration
D. Local city councils
Answer: B
Explanation: The CPUC is the primary regulatory body that enforces rules and regulations for
household movers in California.
Question 5: When establishing a moving company in California, which business structure is
commonly considered for its liability protection?
A. Sole proprietorship
,B. Partnership
C. Limited Liability Company (LLC)
D. Informal group
Answer: C
Explanation: An LLC is popular because it provides personal liability protection while allowing
operational flexibility.
Question 6: What is a primary legal consideration when setting up a moving company in
California?
A. Only obtaining a general business license
B. Registering with the California Secretary of State
C. Avoiding any contracts with customers
D. Operating without any advertisements
Answer: B
Explanation: Registration with the state is a key legal requirement to ensure the business operates
within California’s regulatory framework.
Question 7: Which practice is essential for legal advertising in the California moving industry?
A. Making unsubstantiated claims
B. Adhering to truth in advertising laws
C. Exaggerating service quality
D. Avoiding all customer testimonials
Answer: B
Explanation: Advertising must be truthful and transparent to comply with legal standards and
protect consumer rights.
Question 8: How should moving companies handle contracts with clients according to best
practices?
A. Verbally agreeing on terms only
B. Using detailed written agreements
C. Relying on informal emails
D. Not outlining any payment details
Answer: B
Explanation: Detailed written agreements help clarify service expectations, pricing, and
responsibilities, reducing disputes.
Question 9: Which pricing structure is typically used for long-distance moves?
A. Hourly rate
B. Flat rate
C. Per-room pricing
D. Free service with tips
Answer: B
Explanation: Flat rates are commonly used for long-distance moves as they provide a predictable
cost for customers over longer distances.
,Question 10: What factor does NOT usually influence the cost of moving services?
A. Distance of the move
B. Weight of the household goods
C. Time of year
D. The moving company's logo design
Answer: D
Explanation: The design of a company’s logo has no bearing on moving costs, while distance,
weight, and seasonal demand do.
Question 11: When preparing a moving quote, which document is required for pricing
transparency?
A. An oral estimate
B. A detailed written estimate
C. A business card
D. A handwritten note
Answer: B
Explanation: A detailed written estimate ensures transparency and provides both parties with a
clear understanding of the pricing structure.
Question 12: What should be disclosed in a moving contract regarding additional fees?
A. Only the base price
B. Any surcharges such as fuel or stair fees
C. Only federal taxes
D. Hidden administrative fees
Answer: B
Explanation: Transparency about any additional fees such as fuel surcharges or charges for
handling heavy items is legally required.
Question 13: Which of the following is a best practice when packing fragile household goods?
A. Overpacking boxes to save time
B. Using proper padding and labeling
C. Using only newspaper as cushioning
D. Mixing fragile items with heavy items
Answer: B
Explanation: Using proper packing materials and clearly labeling fragile items helps protect them
during transit.
Question 14: What is an essential step during the inventory tracking process in a move?
A. Estimating item value
B. Creating a detailed inventory list
C. Ignoring small items
D. Only listing large furniture
Answer: B
Explanation: A detailed inventory list ensures that all items are accounted for and can help
resolve any claims for loss or damage.
, Question 15: Which item is typically restricted from being moved due to safety concerns?
A. Books
B. Hazardous materials
C. Clothing
D. Kitchen utensils
Answer: B
Explanation: Hazardous materials are often restricted because they pose safety risks during
transit.
Question 16: What is the proper technique for labeling packed boxes?
A. Use a random number sequence
B. Label each box with its contents and destination room
C. Write the date only
D. Leave boxes unlabeled to save time
Answer: B
Explanation: Proper labeling with detailed content descriptions and destination helps streamline
unpacking and tracking.
Question 17: Which piece of equipment is essential for safely moving heavy furniture?
A. A standard office chair
B. Dollies and straps
C. A small backpack
D. A broom
Answer: B
Explanation: Dollies and straps help move heavy furniture safely and reduce the risk of injury
and damage.
Question 18: How often should moving trucks and equipment be inspected?
A. Only when a problem occurs
B. Regularly, according to a maintenance schedule
C. Once every five years
D. Never, if they appear to work
Answer: B
Explanation: Regular inspections according to a maintenance schedule ensure that all equipment
is in proper working order and safe for use.
Question 19: What is a common vehicle-related safety protocol during a move?
A. Overloading the truck
B. Securing goods properly during transit
C. Driving at high speeds
D. Ignoring weight limits
Answer: B
Explanation: Securing goods properly helps prevent damage and accidents during transportation.
Question 20: Which of the following best defines full-value protection in moving insurance?
A. Insurance covering only truck damage
