HSC 3661 Therapeutic Communication Skills
Full Midterm Exam Review (Qns & Ans)
2025
1. Which therapeutic communication technique involves
repeating a patient's statement to ensure understanding?
- A. Clarification
- B. Reflection
- C. Summarization
- D. Paraphrasing
ANS : B. Reflection
Rationale : Reflection allows the healthcare provider to restate
the patient’s feelings and confirm mutual understanding.
©2025
,2. What is the primary goal of active listening in therapeutic
communication?
- A. To provide advice
- B. To evaluate patient behavior
- C. To establish rapport and understanding
- D. To record detailed medical notes
ANS : C. To establish rapport and understanding
Rationale : Active listening builds trust and facilitates
meaningful dialogue between patients and healthcare providers.
3. Which non-verbal communication strategy is most effective in
demonstrating empathy to a patient?
- A. Maintaining eye contact
- B. Crossing arms
- C. Speaking in a loud tone
- D. Looking away during conversation
ANS : A. Maintaining eye contact
Rationale : Eye contact conveys attentiveness and empathy,
essential for therapeutic communication.
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©2025
, Fill-in-the-Blank Questions
4. The process of ___ involves summarizing the main points of a
conversation to clarify and confirm shared understanding.
ANS : Summarization
Rationale : Summarization ensures that both parties
understand the critical elements of the discussion.
5. A ___ question is open-ended and designed to encourage
detailed responses from a patient or family member.
ANS : Probing
Rationale : Probing questions encourage patients to share their
thoughts and feelings more comprehensively.
6. In therapeutic communication, ___ barriers refer to challenges
such as language differences or cognitive impairments.
ANS : Communication
Rationale : These barriers can obstruct effective exchange of
information and require specific strategies to address.
---
©2025
Full Midterm Exam Review (Qns & Ans)
2025
1. Which therapeutic communication technique involves
repeating a patient's statement to ensure understanding?
- A. Clarification
- B. Reflection
- C. Summarization
- D. Paraphrasing
ANS : B. Reflection
Rationale : Reflection allows the healthcare provider to restate
the patient’s feelings and confirm mutual understanding.
©2025
,2. What is the primary goal of active listening in therapeutic
communication?
- A. To provide advice
- B. To evaluate patient behavior
- C. To establish rapport and understanding
- D. To record detailed medical notes
ANS : C. To establish rapport and understanding
Rationale : Active listening builds trust and facilitates
meaningful dialogue between patients and healthcare providers.
3. Which non-verbal communication strategy is most effective in
demonstrating empathy to a patient?
- A. Maintaining eye contact
- B. Crossing arms
- C. Speaking in a loud tone
- D. Looking away during conversation
ANS : A. Maintaining eye contact
Rationale : Eye contact conveys attentiveness and empathy,
essential for therapeutic communication.
---
©2025
, Fill-in-the-Blank Questions
4. The process of ___ involves summarizing the main points of a
conversation to clarify and confirm shared understanding.
ANS : Summarization
Rationale : Summarization ensures that both parties
understand the critical elements of the discussion.
5. A ___ question is open-ended and designed to encourage
detailed responses from a patient or family member.
ANS : Probing
Rationale : Probing questions encourage patients to share their
thoughts and feelings more comprehensively.
6. In therapeutic communication, ___ barriers refer to challenges
such as language differences or cognitive impairments.
ANS : Communication
Rationale : These barriers can obstruct effective exchange of
information and require specific strategies to address.
---
©2025
