CHL Chapter 1 UPDATED ACTUAL Exam Questions and CORRECT Answers

CHL Chapter 1 UPDATED ACTUAL Exam
Questions and CORRECT Answers
English - CORRECT ANSWER -



Leader - CORRECT ANSWER - Person who influences and guides others towrad the
achievement of goals


Skill set - CORRECT ANSWER - Skills required to accomplish a specific task or function



Management - CORRECT ANSWER - Process of using what one has (resources) to
accomplish goals and objectives


Basic management activities - CORRECT ANSWER - Planning, organizing, coordinating,
staffing, directing, controlling, evaluating


Unity of command - CORRECT ANSWER - Organizing principle that suggests each
employee should only have one supervisor


Span of control - CORRECT ANSWER - a coordinating principle relating to the number
of employees who can be supervised by one person


Culture - CORRECT ANSWER - The beliefs, values and norms shared by department
personnel that are considered valid and passed on to new employees in the department


Public relations - CORRECT ANSWER - Communication or other activities designed to
create a favorable public image


Harassment - CORRECT ANSWER - Act of systematic and/or unwanted and annoying
actions of one or more persons, inculding threats or demands