CHL IAHCSMM UPDATED ACTUAL
Exam Questions and CORRECT Answers
The skill required to accomplish task or function. - CORRECT ANSWER - skill set
why The concept of span of control suggest that the number of employees one person can
effectively supervise increases as the complexity of their job duty increases. true or false -
CORRECT ANSWER - false
An organizing principle that suggest each employee should only have one supervisor. -
CORRECT ANSWER - unity of command
A central service leader must be able to solicit input from CS team: True or False - CORRECT
ANSWER - True
The major portion of the work in sterile storage area includes the following - CORRECT
ANSWER - Recieving
storing
dispensing
The beliefs, values, and norms shared by department personnel that are considered valid and are
passed on to new employees in the department - CORRECT ANSWER - Culture
A policy that permits no amount of leniency regarding harassing behavior: - CORRECT
ANSWER - Zero tolerance policy
unfavorable or unfair treatment on the basis of an individuals race, religion, gender,national
origin,disabilitiy, age and in some states and communities, sexual orientation - CORRECT
ANSWER - discrimination
,Successful team leaders and their teams develop goals based on their facilitys - CORRECT
ANSWER - Mission statement
What are todays goal for central service leaders to manage their departments in an ever changing
enviroment of ever changing technologies and increasing customer demands and limited
resources. - CORRECT ANSWER - find and retain the best staff members
deliver products and services of consistently high quality and low cost
monitor and keep up with changes in regulations and standards
The OSHA General duty clause requires that employers: - CORRECT ANSWER - provide
a safe workplace for employees
OSHA standards require that employers must counsel the exposed employee and offer to provide
a free post exposure vaccination against hepatitis B within how many hours after employee is
exposed. - CORRECT ANSWER - 24 hours
what is the primary role and responsiblity of OSHA - CORRECT ANSWER - protect
workers from occupationally-caused illness or injuries
Legal requirements that protect workers from negative employer actions that may occur when
employees report their place of employment to or cooperate with , OSHA concerning workplace
safety violations. - CORRECT ANSWER - Whistle blower program
The hospital must prominently post any citations for employees to read for how long -
CORRECT ANSWER - 3 days or until violation has been corrected(whichever is the
longest time period
State OSHA laws can be more stringent than Federal OSHA laws, but state can never be less true
or false - CORRECT ANSWER - true
OSHA personnel may intervene in a matter of worker protection even if: - CORRECT
ANSWER - there is no specific regulation that covers that situation
, Failure to abate or failure to correct a prior violation may result in penalties of up to how much
per day? - CORRECT ANSWER - 7,000 per day
What are OSHA inspectors authorized to do - CORRECT ANSWER - inspect workers
question employees examine records relevant to the matters they are investigating
Created in 1970, OSHA is organized within the - CORRECT ANSWER - U.S.
DEPARTMENT OF lABOR
Term referring to thoise in the highest healthcare administration levels; also called executive
team. the term is derived from the observation that the word cheif is frequently in the position
title Examp: Cheif Financial Officer - CORRECT ANSWER - ...
This position leads a patient care services and oversees the nursing staff including (RN) and
license nurse Asssistants (LNAs). the leader is also responsible for the policies and practices
used to manage direct patient care - CORRECT ANSWER - CCU
What are some useful sources of data to generate information that specifies actual departmental
performance . - CORRECT ANSWER - Instrumental tracking systems
O.R. INFORMATION SYSTEMS
PURCHASING SYSTEMS
A collection of statistical data about a central service departments key performance indicators
that indicates the extent to which goals are being attained is called a - CORRECT
ANSWER - Dash board
A measurable assessment factor such as an item accuracy, case, carts per technician and
sterilization accuracy is called - CORRECT ANSWER - (KPI) KEY PERFORMANCE
INDICATOR
Exam Questions and CORRECT Answers
The skill required to accomplish task or function. - CORRECT ANSWER - skill set
why The concept of span of control suggest that the number of employees one person can
effectively supervise increases as the complexity of their job duty increases. true or false -
CORRECT ANSWER - false
An organizing principle that suggest each employee should only have one supervisor. -
CORRECT ANSWER - unity of command
A central service leader must be able to solicit input from CS team: True or False - CORRECT
ANSWER - True
The major portion of the work in sterile storage area includes the following - CORRECT
ANSWER - Recieving
storing
dispensing
The beliefs, values, and norms shared by department personnel that are considered valid and are
passed on to new employees in the department - CORRECT ANSWER - Culture
A policy that permits no amount of leniency regarding harassing behavior: - CORRECT
ANSWER - Zero tolerance policy
unfavorable or unfair treatment on the basis of an individuals race, religion, gender,national
origin,disabilitiy, age and in some states and communities, sexual orientation - CORRECT
ANSWER - discrimination
,Successful team leaders and their teams develop goals based on their facilitys - CORRECT
ANSWER - Mission statement
What are todays goal for central service leaders to manage their departments in an ever changing
enviroment of ever changing technologies and increasing customer demands and limited
resources. - CORRECT ANSWER - find and retain the best staff members
deliver products and services of consistently high quality and low cost
monitor and keep up with changes in regulations and standards
The OSHA General duty clause requires that employers: - CORRECT ANSWER - provide
a safe workplace for employees
OSHA standards require that employers must counsel the exposed employee and offer to provide
a free post exposure vaccination against hepatitis B within how many hours after employee is
exposed. - CORRECT ANSWER - 24 hours
what is the primary role and responsiblity of OSHA - CORRECT ANSWER - protect
workers from occupationally-caused illness or injuries
Legal requirements that protect workers from negative employer actions that may occur when
employees report their place of employment to or cooperate with , OSHA concerning workplace
safety violations. - CORRECT ANSWER - Whistle blower program
The hospital must prominently post any citations for employees to read for how long -
CORRECT ANSWER - 3 days or until violation has been corrected(whichever is the
longest time period
State OSHA laws can be more stringent than Federal OSHA laws, but state can never be less true
or false - CORRECT ANSWER - true
OSHA personnel may intervene in a matter of worker protection even if: - CORRECT
ANSWER - there is no specific regulation that covers that situation
, Failure to abate or failure to correct a prior violation may result in penalties of up to how much
per day? - CORRECT ANSWER - 7,000 per day
What are OSHA inspectors authorized to do - CORRECT ANSWER - inspect workers
question employees examine records relevant to the matters they are investigating
Created in 1970, OSHA is organized within the - CORRECT ANSWER - U.S.
DEPARTMENT OF lABOR
Term referring to thoise in the highest healthcare administration levels; also called executive
team. the term is derived from the observation that the word cheif is frequently in the position
title Examp: Cheif Financial Officer - CORRECT ANSWER - ...
This position leads a patient care services and oversees the nursing staff including (RN) and
license nurse Asssistants (LNAs). the leader is also responsible for the policies and practices
used to manage direct patient care - CORRECT ANSWER - CCU
What are some useful sources of data to generate information that specifies actual departmental
performance . - CORRECT ANSWER - Instrumental tracking systems
O.R. INFORMATION SYSTEMS
PURCHASING SYSTEMS
A collection of statistical data about a central service departments key performance indicators
that indicates the extent to which goals are being attained is called a - CORRECT
ANSWER - Dash board
A measurable assessment factor such as an item accuracy, case, carts per technician and
sterilization accuracy is called - CORRECT ANSWER - (KPI) KEY PERFORMANCE
INDICATOR
