Alcohol ServSafe Ch 4 questions and solutions

Alcohol ServSafe Ch 4 questions and solutions
Personal safety first: - answersCall the police if you are at risk. Never assume an unsafe situation mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi




will resolve itself.
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Stop serving alcohol when - answersthey show signs of intoxication and you're concerned about
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how many drinks they've had.
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Are you allowed to stop service in your establishment? - answersYes. Employee must notify
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manager, or manager can do it.
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When is the best time to tell a guest you're stopping alcohol service? - answersWhen the person
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orders the next drink
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What are the steps that should be followed when stopping service? - answers1.Alert a back up.
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2.Ask the guest's friends or relatives for help. mi mi mi mi mi mi mi




3.Tell the guest. mi mi




4.Offer food and nonalcoholic alternatives. mi mi mi mi




5.Tell your coworkers. mi mi




Which is the best statement when stopping service? - answers"Sorry, but it's against the law for
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me to serve you any more alcohol."
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To avoid using judgmental language: - answersAvoid "you" statements like, "You've had
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enough." And explain with facts that it is company policy.
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Which is the best statement when stopping service? pt 1 - answers"Sorry, I can't serve you. I just
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want to make sure you get home okay."
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Which is the best statement when stopping service? pt 2 - answers"I can't serve you. I'm sorry if
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this is upsetting."
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Which is the best statement when stopping service? pt 3 - answers"Sorry, but I could lose my job
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if I serve you one more."
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Be firm when stopping service - answersAvoid judgmental statements, Express concern,
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Express empathy, Be firm
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What should you do if an intoxicated person insists on driving? - answersCall the police
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What should you do if a person arrives intoxicated? - answersRefuse entry
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What if the intoxicated person has come inside your establishment? - answersOffer food and
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nonalcoholic beverages.
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Can you serve guests to the point of intoxication if they have a designated driver? - answersNo
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How should I handle a potentially violent situation? - answers1. Look for unruly guests.
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