SOLUTIONS!!
System correct answers Two or more interrelated components that interact to achieve a goal,
often composed of subsystems that support the larger system.
Goal conflict correct answers When a subsystem's goals are inconsistent with the goals of
another subsystem or the system as a whole.
Goal congruence correct answers When a subsystem achieves its goals while contributing to
the organization's overall goal.
Data correct answers Facts that are collected, recorded, stored, and processed by a system.
Information correct answers Data that have been organized and processed to provide meaning
and improve decision-making.
Information overload correct answers Exceeding the amount of information a human mind
can absorb and process, resulting in decline in decision-making quality and an increase in the
cost of providing information.
Information technology (IT) correct answers The computers and other electronic devices used
to store, retrieve, transmit and manipulate data.
Value of Information correct answers The benefit provided by information less the cost of
producing it.
Business Process correct answers A set of related, coordinated, and structured activities and
tasks, performed by a person, a computer, or a machine that help accomplish a specific
organizational goal.
Business Processes (Page 5) correct answers 1. Acquire capital
2. Acquire building and equipment
3. Hire and train employees
4. Acquire inventory
5. Advertising and marketing
6. Sell merchandise
7. Collect payments from customers
8. Pay Employees
9. Pay taxes
10. Pay vendors
Characteristics of Useful Information correct answers 1. Relevant
2. Reliable
3. Complete
4. Timely
5. Understandable
6. Verifiable
7. Accesible