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Summary Terminal Chaos: The Impact of the Heathrow Airport

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CONTENT OF THE DOCUMENT 1. News Digest (400—500 words) A professionally written, well-structured article in Business English (C1) about the negative impact of the fire at Heathrow Airport in March 2025. The article discusses three tourism-related stakeholders and links each impact to a DESTEP element. Structure according to the hamburger structure Introduction What happened? Heathrow Airport fire, started in a technical room/electrical cabinet Date, location, duration, cause (if known) Why is this relevant? Heathrow is one of the world's busiest airports Important hub for tourists and airlines Major influence on tourism, economy and ecology Middle section: 3 key sections with focus per stakeholder Stakeholder 1: Travellers (Tourists) — Social Impact Topic sentence: The Heathrow Airport fire caused major disruptions for thousands of travellers, leading to stress, uncertainty, and missed connections worldwide. Substantiation: Flights canceled or delayed Travelers stuck at the airport Emotional stress, missed vacations, or work commitments Quote from affected passenger or airline DESTEP: social — consequences for well-being, travel experience, trust Stakeholder 2: Businesses (Shops, Airlines, Airport Services) — Economic Impact Topic sentence: The fire led to significant economic losses for airport businesses and airline operators due to halted operations and damage to infrastructure. Substantiation: Stores temporarily closed, loss of turnover Airlines: extra costs for rescheduling, compensation Damage to equipment and terminals Concrete figures of damage or loss DESTEP: economic — direct and indirect costs Stakeholder 3: Environment — Ecological Impact Topic sentence: The smoke and fire-related emissions from the Heathrow incident raised serious ecological concerns, particularly regarding air pollution and fuel combustion. Substantiation: Smoke generation in a busy urban environment Possible combustion of fuels and plastics Air quality and local flora/fauna risks DESTEP: ecological — pollution, sustainability, climate impact Conclusion Brief summary of the impact Reflecting on the importance of better safety protocols Suggestions for prevention and communication in the future Link to a wider discussion about sustainability and infrastructure The article incorporates: At least 5 current sources (from the past 2 months, correct in APA style) At least 2 quotes from reliable news sources 15 custom key phrases highlighted in the text Clear topic sentences and linking words for structure C1 Business English level with professional but natural language No AI style or too formal academic language — it's still a student text 2. Appendix: Key Phrases (15 pieces) A list of 15 self-invented powerful phrases from the text, highlighted. For example: emergency evacuation procedures economic disruption for retailers ecological consequences of smoke emissions 3. APA Resource List At least 5 recent (less than 2 months old) international sources about: The Heathrow fire The impact on airline companies and tourists Environmental effects of airport fires Figures and quotes from Heathrow, airlines or official bodies

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Student Instruction TM (Business) English 3 writing skills

Background

In any tourism organisation, it is vital that staff are aware of current developments at their own
location and abroad. To keep informed, professionals in the tourism industry need to look for
reliable news sources and check regularly for updates. For main news topics they need to
develop a deep understanding of the ongoing events and the background information that is
related to these events. In other words, it is not enough to skim and scan the headlines; it
makes sense to thoroughly understand the current news as driven by international political,
social and economic trends and events.

The first part of this module, (Business) English 3 writing skills, trains the student to select,
read, understand and communicate current news events and relate these to the
developments in the tourism destination—the student’s professional context.

Therefore, when it is their turn….

• One team selects a news topic and presents detailed information on this topic in a
15-minute presentation. This presentation forms the basis for the discussion, topic
glossary and news digests.
• Another team uses the news topic of the presenting team to start and lead a
discussion.
• Other teams listen actively to the presentation, posing relevant questions afterwards,
and join the discussion actively.
• A third team creates a topic glossary from the sources used for this news topic.

Each week:
• Each student will write a news digest on each of the 4 topics presented during the
lessons.

At the end of Q1/Q3, students write a written exam.

Written exam
The written exam consists of two parts. First, you write a news digest of 600 words (+/- 10%)
about a new topic of your own choice which is relevant for the tourism destination. Secondly,
you write a critical reflection on your news topic.

The news digest:
• explains the positive and/or negative impacts for at least three different tourism-
related stakeholders (individuals, social groups, businesses or other organisations).
• mentions at least three impacts which are related to DESTEP or other relevant
perspectives.
• contains at least three relevant quotes.
• contains your own words instead of copying sentences from the sources except for
the three quotes.
• is based on at least five sources for this news issue which should not be older than
two months (and refers to the APA source list presented in the substantiation).
• contains at least 15 key phrases of your own making which are highlighted.

Please note that your CANVA should be handed in at the end of the exam!


In the critical reflection, you reflect on 2 out of 4 questions provided during the exam. An
example of such a question could be “Which stakeholder is most affected by the news event”

, or “What similarities/differences do you notice compared to a similar news event in the
past’?
The two questions should be answered in two separate paragraphs.

Each paragraph:
• is 100-150 words long
• answers 1 critical question
• presents supporting arguments
• is structured as a paragraph
• contains sufficient Business English vocabulary and key phrases (C1 level)


Assessment procedure
Students are allowed to bring dictionaries and the CANVA outline for the additional news
digest. This outline needs to be handed in to the exam supervisor at the end of the exam and
should be identical to the one in the substantiation.

Assessment criteria
Students show that they
- understand a wide range of demanding, longer texts, and recognise implicit meaning
(CEFR: C1-1);
- use language flexibly and effectively for social, academic and professional purposes
(CEFR C1-3);
- produce clear, well-structured, detailed text on complex subjects, showing controlled
use of organizational patterns, connectors and cohesive devices (CEFR: C1-4).
For assessment form ‘writing skills’, see rubric on Brightspace

Scoring
You can score a maximum of 100 points for the written exam. The minimum of passing this
partial exam is 66 points. It is 50% of your final grade for (Business) English 3. The other 50%
is the result of the oral skills partial exam in Q2/4.



Substantiation
During the module students work each week on the substantiation of their work, which
includes the following items:
- The CANVA outline for the written exam
- The APA source list for the written exam (min. 5 sources)
- 4 individual news digests based on 4 out of 5 topics offered in class
- Formative feedback of the teacher on at least 1 individual news digest.
- 1 team presentation in the form of handouts
- 1 list of sources used to prepare for the presentation: min. 8 sources
- Preparation material for the discussion led by the team
- 1 topic glossary (15 key phrases)

The substantiation needs to be submitted on Brightspace before Tuesday in week 3.8
before 5 PM. Turnitin applies. The use of AI is not allowed.

Criteria for substantiation items

CANVA outline news digest
Use the following link to outline your news digest:
You should add your canva outline to your substantiation and you can bring the exact same
hardcopy version to the written exam.

APA source list written exam
Sources are max 2 months old.
Sources should be of high quality as listed in news sources such as:
$36.86
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Jeroenvanderwijk

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Jeroenvanderwijk Erasmus Universiteit Rotterdam
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