Operations
and Supply Chain Management,
All Chapters 1 - 17, 10th
CompleteEdition
Operations Management Creating Value Along the Supply
Chain
,TABLE OF
CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location
Models 8 Human Resources
S8 Operational Decision-Making Tools: Work
Measurement
9 Project Management
10Supply Chain Management Strategy and Design
11Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making Tools: Transportation
Operations Management Creating Value Along the Supply
and Transshipment Models
Chain
,12Forecasting
13Inventory Management
S13 Operational Decision-Making Tools:
Simulation 14 Sales and Operations
Planning
S14 Operational Decision-Making Tools:
Linear Programming
15Resource Planning Systems
16Lean Production Systems
17Scheduling
Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain
Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty:
Easy Answer:
d
2. Operatio
ns is
often
describe
d as
a. th
e
cr
e
The Evolution ofatOperations and Supply Chain
Management iv
1. helpede to enable the Industrial Revolution.
c programming
a. Linear
or
b. Quality circles
e Operations Management Creating Value Along the Supply
o Chain
f
a
n
o
r
, c. Interchangeable parts
d. The Internet
Difficulty:
Easy Answer:
c
2. The Principles
of Scientific
Management
were
proposed by
a. Adam
Smith
b. Henry
Ford
c. Frederick
Taylor
Operations Management Creating Value Along the Supply
Chain