ITIL 4 Foundations Exam 2024/2025
Exam Questions and Verified Answers |
Already Graded A+
PESTLE (list) - 🧠 ANSWER ✔✔Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - 🧠 ANSWER ✔✔organizations &
people
information & technology
partners & suppliers
value streams & processes
components of the service value system - 🧠 ANSWER ✔✔inputs:
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,-opportunity
-demand
components:
-7 guiding principles
-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - 🧠 ANSWER ✔✔plan
engage
design & transition
obtain or build
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,deliver & support
improve
value stream - 🧠 ANSWER ✔✔a series of steps that an organization uses
to create and deliver products/services to a consumer
ITIL activities - 🧠 ANSWER ✔✔-represent the steps an organization takes
in the creation of value
-each activity contributes to the value chain by transforming specific inputs
into outputs
ITIL practice (definition) - 🧠 ANSWER ✔✔a set of organizational resources
designed for performing work or accomplishing an objective (e.g. service
desk)
ITIL service value system (SVS) - 🧠 ANSWER ✔✔a model representing
how all the components and activities of an organization work together to
facilitate value creation
a set of interconnected activities that an organization performs in order to
deliver a valuable product or service to its customers and facilitate value
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
3
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, purpose of the SVS - 🧠 ANSWER ✔✔ensure that the organization
continually co-creates value with all stakeholders through the use and
management of products and services
continual improvement (principle) - 🧠 ANSWER ✔✔a recurring activity to
ensure that performance continually meets stakeholders' expectations
service value chain (definition) - 🧠 ANSWER ✔✔an operating model that
outlines the key activities required to respond to demand and facilitate
value realization through the creation and management of products and
services
governance - 🧠 ANSWER ✔✔the means by which an organization is
directed and controlled
opportunity - 🧠 ANSWER ✔✔
plan (activity) - 🧠 ANSWER ✔✔ensures a shared understanding of the
vision, status, and improvement direction for all four dimensions and all
products and services across and org
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
4
PRIVACY STATEMENT. ALL RIGHTS RESERVED
Exam Questions and Verified Answers |
Already Graded A+
PESTLE (list) - 🧠 ANSWER ✔✔Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - 🧠 ANSWER ✔✔organizations &
people
information & technology
partners & suppliers
value streams & processes
components of the service value system - 🧠 ANSWER ✔✔inputs:
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,-opportunity
-demand
components:
-7 guiding principles
-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - 🧠 ANSWER ✔✔plan
engage
design & transition
obtain or build
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,deliver & support
improve
value stream - 🧠 ANSWER ✔✔a series of steps that an organization uses
to create and deliver products/services to a consumer
ITIL activities - 🧠 ANSWER ✔✔-represent the steps an organization takes
in the creation of value
-each activity contributes to the value chain by transforming specific inputs
into outputs
ITIL practice (definition) - 🧠 ANSWER ✔✔a set of organizational resources
designed for performing work or accomplishing an objective (e.g. service
desk)
ITIL service value system (SVS) - 🧠 ANSWER ✔✔a model representing
how all the components and activities of an organization work together to
facilitate value creation
a set of interconnected activities that an organization performs in order to
deliver a valuable product or service to its customers and facilitate value
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
3
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, purpose of the SVS - 🧠 ANSWER ✔✔ensure that the organization
continually co-creates value with all stakeholders through the use and
management of products and services
continual improvement (principle) - 🧠 ANSWER ✔✔a recurring activity to
ensure that performance continually meets stakeholders' expectations
service value chain (definition) - 🧠 ANSWER ✔✔an operating model that
outlines the key activities required to respond to demand and facilitate
value realization through the creation and management of products and
services
governance - 🧠 ANSWER ✔✔the means by which an organization is
directed and controlled
opportunity - 🧠 ANSWER ✔✔
plan (activity) - 🧠 ANSWER ✔✔ensures a shared understanding of the
vision, status, and improvement direction for all four dimensions and all
products and services across and org
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
4
PRIVACY STATEMENT. ALL RIGHTS RESERVED
