ITIL 4 Foundation 2024/2025 Exam
Questions with 100% Correct Answers |
Latest Update
governance - 🧠 ANSWER ✔✔the means by which an organization is
directed and controlled
service management - 🧠 ANSWER ✔✔A set of specialized organizational
capabilities for providing value to customers in the form of services
value - 🧠 ANSWER ✔✔the perceived benefits, usefulness, and importance
of something
Who determines the perceived value? - 🧠 ANSWER ✔✔the RECIPIENT
value is objective - 🧠 ANSWER ✔✔False
organization - 🧠 ANSWER ✔✔a person or a group of people that have it's
own functions, responsibilities, and relationships to perform it's own
activities
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, What are the 2 roles an organization can provide? - 🧠 ANSWER ✔✔1.
service provider
2. service consumer
Value is _______________ by the service provider and consumer - 🧠
ANSWER ✔✔co-created
What are the 3 roles for a consumer provider? - 🧠 ANSWER ✔✔1. user
2. customer
3. sponsor
What is a user? - 🧠 ANSWER ✔✔a person who uses the service
What is a customer? - 🧠 ANSWER ✔✔a person who defines the
requirements and takes responsiblity for the outcome of the consumption
What is a sponsor? - 🧠 ANSWER ✔✔a person who authorizes the service
for consumption, a person who provide financial capability
service offering - 🧠 ANSWER ✔✔a description of one or more services that
are meant to address the needs of a target group
service offering includes the following 3: - 🧠 ANSWER ✔✔1. goods
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
Questions with 100% Correct Answers |
Latest Update
governance - 🧠 ANSWER ✔✔the means by which an organization is
directed and controlled
service management - 🧠 ANSWER ✔✔A set of specialized organizational
capabilities for providing value to customers in the form of services
value - 🧠 ANSWER ✔✔the perceived benefits, usefulness, and importance
of something
Who determines the perceived value? - 🧠 ANSWER ✔✔the RECIPIENT
value is objective - 🧠 ANSWER ✔✔False
organization - 🧠 ANSWER ✔✔a person or a group of people that have it's
own functions, responsibilities, and relationships to perform it's own
activities
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, What are the 2 roles an organization can provide? - 🧠 ANSWER ✔✔1.
service provider
2. service consumer
Value is _______________ by the service provider and consumer - 🧠
ANSWER ✔✔co-created
What are the 3 roles for a consumer provider? - 🧠 ANSWER ✔✔1. user
2. customer
3. sponsor
What is a user? - 🧠 ANSWER ✔✔a person who uses the service
What is a customer? - 🧠 ANSWER ✔✔a person who defines the
requirements and takes responsiblity for the outcome of the consumption
What is a sponsor? - 🧠 ANSWER ✔✔a person who authorizes the service
for consumption, a person who provide financial capability
service offering - 🧠 ANSWER ✔✔a description of one or more services that
are meant to address the needs of a target group
service offering includes the following 3: - 🧠 ANSWER ✔✔1. goods
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
