APCO Telecommunicator Test Questions with Correct Answers 2025/2026

APCO Telecommunicator Test Questions with Correct Answers 2025/2026 The term PSAP stands for Public Safety Access Point - Correct Answer False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you - Correct Answer True Ethics involves an individuals personal, professional, and organizational rules of conduct - Correct Answer True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - Correct Answer False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services) The term vital services defines the primary functions or tasks of public safety communications systems - Correct Answer True Telephone books, maps, and cross reference directories are examples of PSAP informational resources - Correct Answer True A policy is a guide to action and a procedure is a guide to thinking - Correct Answer False, A policy is a guide to thinking and a procedure is a guide to action All non verbal communication requires face to face communication - Correct Answer False A question that can't be answered yes or no is an open ended question - Correct Answer True Restating a speakers main points in your own words is applying the active listening technique - Correct Answer False