CAIB 4 Practice Questions And Answers

CAIB 4 Practice Questions And Answers
CoachingEisEaEplannedEprocessEthatEbringsEaboutElastingEperformanceEimprovement.EExp
lainEwhyEyouEbelieveEthisEtoEbeEtrueEorEnot.E-ECORRECTEEANSWER-
True.ECoachingEisEaEplannedEprocessEperformedEbyEaEleaderEtoEintroduceEandEtrainEanEe
mployeeEtoEaEnewEpositionEorEimproveEtheEperformanceEofEanEexistingEemployee.

IdentifyEandEdiscussEanyEtwoE(2)EongoingEtrainingEprogramsEeveryEbrokerageEneeds.E-
ECORRECTEEANSWER-a)EQualityEServiceETrainingE




ServiceEtrainingEshouldEconcentrateEonEproblemEsolving.EClientEserviceEemployeesEshoul
dEviewEthemselvesEasE"problem-
solvers"EwhoEareEempoweredEtoEtakeEactionEtoEgenerateEsatisfiedEclients.E

b)ESalesETrainingE
AllEclientEcontactEemployeesEshouldEreceiveEbasicEsalesEtrainingEtoEteachEthemEhowEtoEsel
lEinEanEenvironmentEwhereEtheElong-
termEgoalEisEtoEbuildEclientErelationships.EThereforeEthisEprogramEshouldEemphasize:EListe
ningEskills.EProblemEsolving.EConsultativeEselling.EBuildingEtrust.EFollow-up.E

c)EProductEandEServiceEKnowledgeETraining
d)LeadershipETraining

IndustryEexperienceEcompanyEhasEshownEthatEitEmayEnotEalwaysEbeEeffectiveEtoEhaveEmul
tipleEcompanyErepresentation.EDiscussEwhyEnot.E-ECORRECTEEANSWER-

TheEfirstEactivityEinEtheEhumanEresourcesEmanagementEisEplanning.EDiscussEthreeE(3)Eare
asEinvolved.E-ECORRECTEEANSWER-
TheEhumanEresourcesEplanEshouldEincludeEanEevaluationEofEtheEskillsEtheEnewEemployees
EneedEtoEhave,EtheEhiringEtimetable,EandEaEcontingencyEplanEinEtheEeventEcandidatesEwithE

theErequiredEskillsEcannotEbeEfoundEinEaEtimelyEmanner.EItEisErecommendedEthatEtheEbroke
rageEprepareEaEjobEdescriptionEcontainingEpositionEqualificationsEspecificationsEforEeachEp
ositionEtoEbeEfilled.

YourEemployerEthinksEyourEcommunicationEskillsEareEexcellentEandEhasEaskedEyouEtoEdeli
verEaEsessionEonEEffectiveECommunicationEDiscussEfourE(4)EkeyEpointsEofEyourEpresentati
on.E-ECORRECTEEANSWER-