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MNM3709 Assignment 1 Semester 1 | Due 3 April 2025

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MNM3709 Assignment 1 Semester 1 | Due 3 April 2025. All questions answered. QUESTION 1 Conduct an external analysis of Signature Restaurant for 2025 and beyond. Your answer should include the theoretical discussion of what an external analysis is in strategic marketing (2 marks) and practical examples of five opportunities and five threats that could impact the restaurant’s future success (10 marks). [Marking rubric on page 6]. [12] QUESTION 2 Take the two most influential opportunities and two threats from the ones discussed in Question 1 and develop an opportunity and threat matrix for Signature Restaurant demonstrating the opportunities and threats’ strategic impact (12 marks). No marks for theory in this answer. [Marking rubric on page 7]. [12] QUESTION 3 Critically evaluate how Signature Restaurant utilises Customer Relationship Management (CRM) by identifying five specific examples. Analyse each example and assess the effectiveness of each example in enhancing customer relationships (10 marks) and provide a detailed rationale for how these CRM practices contribute to the restaurant’s overall strategy (10 marks). [Marking rubric on page 7].

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 QUESTION 1

1. Conduct an external analysis of Signature Restaurant for 2025 and beyond. Your answer
should include the theoretical discussion of what an external analysis is in strategic marketing
and practical examples of five opportunities and five threats that could impact the restaurant’s
future success.

An External Analysis of Signature Restaurant for 2025 and Beyond
In the ever-evolving restaurant industry, staying ahead of external trends and challenges is critical for
long-term success. For Signature Restaurant, a thorough external analysis will help identify key
opportunities and threats that could shape its strategic direction in 2025 and beyond. This analysis
begins with a theoretical discussion of external analysis in strategic marketing, followed by practical
examples of five opportunities and five threats that may impact the restaurant’s future performance.

Theoretical Discussion of External Analysis in Strategic Marketing
An external analysis is a fundamental component of strategic marketing that examines factors
outside an organization’s control but which significantly influence its operations and success. Unlike
internal analysis, which focuses on a company’s resources and capabilities, external analysis looks at
the broader environment to identify trends, shifts, and disruptions that could either create
opportunities or pose risks. The external environment is typically divided into several segments,
including technological, economic, sociocultural, demographic, political/legal, and competitive
factors. By systematically evaluating these areas, businesses can anticipate changes and adapt their
strategies proactively.

Tools such as environmental scanning and SWOT analysis are commonly employed to assess
external influences. Environmental scanning involves continuously monitoring trends and
developments, while SWOT analysis categorizes findings into strengths, weaknesses, opportunities,
and threats. The insights gained from this process enable businesses to make informed decisions,
whether by capitalizing on emerging trends or mitigating potential risks. For Signature Restaurant,
understanding these external forces will be crucial in maintaining a competitive edge in an industry
characterized by shifting consumer preferences, economic fluctuations, and technological
advancements.

Opportunities for Signature Restaurant (2025 and Beyond)
One significant opportunity lies in technological advancements, particularly the continued growth of
online food delivery platforms. By integrating with popular apps or developing an in-house ordering
system, Signature Restaurant can expand its customer base beyond dine-in patrons, catering to the
increasing demand for convenience. Additionally, leveraging automation in reservations and
customer service through AI-driven chatbots could enhance operational efficiency and customer
satisfaction.

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