UTK SCM 413 Exam 1 Questions and
Answers 100% Correct
Which of the following is not one of the 'service outputs' of a supply chain? Price
In general, studies find that stockouts: average about 8% for retail stores.
When performing consolidation, a warehouse is used to group ________blank inbound
shipments into ________blank outbound shipments. many small, few large
A company with limited experience in warehousing and a need to establish temporary warehouse
facilities in multiple geographical locations would most likely use: public warehouses.
In a cross-docking warehouse, inventory received from suppliers: is not held in stock but
instead moves directly from receiving to shipping.
In a warehouse, 'slotting' refers to what? Assigning products to a specific warehouse
location
,When all the products for a specific customer order are picked simultaneously throughout the
warehouse, the method being employed is called: wave selection.
The use of a Warehouse Management System(WMS) to assign fork trucks to a continuous series
of tasks is known as: task interleaving.
Cross docked products are generally held in storage for several days or more before being
shipped out of a warehouse. False
The work of logistics involves ______. transportation, inventory, order processing,
warehousing, and facility network design
The basic unit of supply chain design and operational control is: the logistics
performance cycle.
Logistics costs drive a firm's focus on speed and consistency. False
In providing service outputs to consumers, a disadvantage of Internet retailers compared to
physical ('bricks-and-mortar') retailers arises in: waiting time.
, In general, offering consumers higher levels of service output in terms of greater spatial
convenience or product variety: results in higher logistics and distribution cost.
The most exacting measure of logistics performance regarding availability is: orders
shipped complete.
The ultimate in logistics service measurement is: perfect orders.
The difference between a 'customer success' focus' and a 'customer satisfaction' focus is that:
customer satisfaction deals with expectations, customer success deals with requirements.
In terms of a customer accommodation focus, providing perfect orders to a customer would
indicate which level of commitment? Customer service
Warehousing offers four economic benefits, including consolidation, seasonal storage,
________blank and reverse logistics. Sorting
Answers 100% Correct
Which of the following is not one of the 'service outputs' of a supply chain? Price
In general, studies find that stockouts: average about 8% for retail stores.
When performing consolidation, a warehouse is used to group ________blank inbound
shipments into ________blank outbound shipments. many small, few large
A company with limited experience in warehousing and a need to establish temporary warehouse
facilities in multiple geographical locations would most likely use: public warehouses.
In a cross-docking warehouse, inventory received from suppliers: is not held in stock but
instead moves directly from receiving to shipping.
In a warehouse, 'slotting' refers to what? Assigning products to a specific warehouse
location
,When all the products for a specific customer order are picked simultaneously throughout the
warehouse, the method being employed is called: wave selection.
The use of a Warehouse Management System(WMS) to assign fork trucks to a continuous series
of tasks is known as: task interleaving.
Cross docked products are generally held in storage for several days or more before being
shipped out of a warehouse. False
The work of logistics involves ______. transportation, inventory, order processing,
warehousing, and facility network design
The basic unit of supply chain design and operational control is: the logistics
performance cycle.
Logistics costs drive a firm's focus on speed and consistency. False
In providing service outputs to consumers, a disadvantage of Internet retailers compared to
physical ('bricks-and-mortar') retailers arises in: waiting time.
, In general, offering consumers higher levels of service output in terms of greater spatial
convenience or product variety: results in higher logistics and distribution cost.
The most exacting measure of logistics performance regarding availability is: orders
shipped complete.
The ultimate in logistics service measurement is: perfect orders.
The difference between a 'customer success' focus' and a 'customer satisfaction' focus is that:
customer satisfaction deals with expectations, customer success deals with requirements.
In terms of a customer accommodation focus, providing perfect orders to a customer would
indicate which level of commitment? Customer service
Warehousing offers four economic benefits, including consolidation, seasonal storage,
________blank and reverse logistics. Sorting
