SCM 413 Exam 1 Questions and Answers
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3 levels of customer focus 1. customer service
2. customer satisfaction
3. customer success
Value-added services first step in achieving customer success; unique or specific
activities that firms can jointly develop to enhance their efficiency, effectiveness and relevancy
8 Noble Truths of Logistics Customer Service 1.Companies don't know what customer
service needs
2.Most companies don't segment by customer service needs
3.Not all customers want the same logistics service
4.Some customers are happy with low service
5.Not having cost and performance visibility leads to poor service
6.Not all customers are happy....where do they talk?
7.All companies have unprofitable customers and orders
8.All companies have unprofitable products and service
, The goal of logistics is to ______.
A) support procurement, manufacturing, and customer accommodation
B) support product delivery
C) support procurement and manufacturing
D) reduce total cost support procurement, manufacturing, and customer accommodation
Which one of these concepts is not part of logistical integration objectives?
A) Variance reduction.
B) Inventory reduction.
C) Using less parcel shipping.
D) Responsiveness. using less parcel shipping
Facility network design is concerned with which of the following?
A) How many buildings.
B) The location of the buildings.
C) The ownership structure of the buildings.
D) All of the answers all of the answers
Verified by Experts
3 levels of customer focus 1. customer service
2. customer satisfaction
3. customer success
Value-added services first step in achieving customer success; unique or specific
activities that firms can jointly develop to enhance their efficiency, effectiveness and relevancy
8 Noble Truths of Logistics Customer Service 1.Companies don't know what customer
service needs
2.Most companies don't segment by customer service needs
3.Not all customers want the same logistics service
4.Some customers are happy with low service
5.Not having cost and performance visibility leads to poor service
6.Not all customers are happy....where do they talk?
7.All companies have unprofitable customers and orders
8.All companies have unprofitable products and service
, The goal of logistics is to ______.
A) support procurement, manufacturing, and customer accommodation
B) support product delivery
C) support procurement and manufacturing
D) reduce total cost support procurement, manufacturing, and customer accommodation
Which one of these concepts is not part of logistical integration objectives?
A) Variance reduction.
B) Inventory reduction.
C) Using less parcel shipping.
D) Responsiveness. using less parcel shipping
Facility network design is concerned with which of the following?
A) How many buildings.
B) The location of the buildings.
C) The ownership structure of the buildings.
D) All of the answers all of the answers
