SCM 413 Exam 1 Homework Questions and
Answers 100% Solved
The three factors fundamental to transportation performance are Cost, speed, and
consistency
Facility network design is concerned with which of the following? How many buildings;
the location of the buildings; the ownership structure of the buildings (all of the answers)
Echelon logistics operating arrangements accomplish which of the following? Utilize
warehouses to create inventory assortments and achieve consolidation economies
Direct logistics operating arrangement accomplish which of the following? Ship products
direct to the consumers destination from one or more locations
Combined logistics operating arrangements do which of the following? Use both direct
and echelon logistics solutions depending on the specific needs
,A large, multinational company may have how many difference logistics performance cycles?
Potentially thousands
Performance cycle uncertainty has the following trait: The larger the variance to desired
goal, the bigger the impact
In providing service outputs to consumers, a disadvantage of Internet retailers compared to store-
based retailers arises in: Waiting time
In general, offering consumers higher levels of service output in terms of greater spatial
convenience or product variety Results in high logistics and distribution cost
The most exacting measure of logistics performance regarding availability is: Orders
shipped complete
Which of the following is not one of the "service outputs" of a supply chain: Price
Numerous studies have been performed concerning retail stockout. While results vary, generally
the studies find that stockouts: Average about 8%
, Jones Company promised a customer that the customer would receive at least 98% of all items
ordered. In fact, the customer received 95% of the items. This is an example of which "gap" in
the customer satisfaction model? Communication gap
The difference between a "customer success" focus and a "customer satisfaction" focus is that:
Customer satisfaction deals with expectations, customer success deals with requirements
Providing perfect orders to a customer would be a key aspect of which customer accommodation
focus? Customer service
Jones Company makes every effort to consistently meet the expectations of all of its customers.
It is clear that Jones company is focused on: Customer satisfaction
Providing value-added services is a critical aspect of: Customer success
From a strategic perspective, companies should strive to: Realize different customer
accommodation approaches may be appropriate for different customers
Answers 100% Solved
The three factors fundamental to transportation performance are Cost, speed, and
consistency
Facility network design is concerned with which of the following? How many buildings;
the location of the buildings; the ownership structure of the buildings (all of the answers)
Echelon logistics operating arrangements accomplish which of the following? Utilize
warehouses to create inventory assortments and achieve consolidation economies
Direct logistics operating arrangement accomplish which of the following? Ship products
direct to the consumers destination from one or more locations
Combined logistics operating arrangements do which of the following? Use both direct
and echelon logistics solutions depending on the specific needs
,A large, multinational company may have how many difference logistics performance cycles?
Potentially thousands
Performance cycle uncertainty has the following trait: The larger the variance to desired
goal, the bigger the impact
In providing service outputs to consumers, a disadvantage of Internet retailers compared to store-
based retailers arises in: Waiting time
In general, offering consumers higher levels of service output in terms of greater spatial
convenience or product variety Results in high logistics and distribution cost
The most exacting measure of logistics performance regarding availability is: Orders
shipped complete
Which of the following is not one of the "service outputs" of a supply chain: Price
Numerous studies have been performed concerning retail stockout. While results vary, generally
the studies find that stockouts: Average about 8%
, Jones Company promised a customer that the customer would receive at least 98% of all items
ordered. In fact, the customer received 95% of the items. This is an example of which "gap" in
the customer satisfaction model? Communication gap
The difference between a "customer success" focus and a "customer satisfaction" focus is that:
Customer satisfaction deals with expectations, customer success deals with requirements
Providing perfect orders to a customer would be a key aspect of which customer accommodation
focus? Customer service
Jones Company makes every effort to consistently meet the expectations of all of its customers.
It is clear that Jones company is focused on: Customer satisfaction
Providing value-added services is a critical aspect of: Customer success
From a strategic perspective, companies should strive to: Realize different customer
accommodation approaches may be appropriate for different customers
